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Auto Park Ford - Service Center

Sturgis, MI

4.6
1,008 Reviews

1,008 Reviews of Auto Park Ford - Service Center

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January 13, 2020

The dealership was clean and comfortable in the waiting The dealership was clean and comfortable in the waiting room I was greeted with a smile everyone I came in contact with was pleasant and helpful and More

by Springhaven2
Recommend Dealer
Yes
Employees Worked With
Rick Kobold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gwen McAlister, Jaime Terry
Jan 16, 2020 -

Auto Park Ford responded

Thank you for visiting our service department and allowing us to provide you with the great customer service our customers have come to expect. Thank you for the review and providing us the opportunity to serve you. We look forward to the opportunity to serve you again in the future.

January 08, 2020

Efficient service with good explanations and ability to communicate.....kept in touch with me so I knew what to expect. Even warmed up the car and removed the snow when I arrived to pick up the car. Very More

by PJGJJGATFC
Recommend Dealer
Yes
Employees Worked With
Jaime Terry
Jan 09, 2020 -

Auto Park Ford responded

Thank you for visiting our service department and for the great review! We strive to hear wonderful reviews like yours. Thank you for providing us the opportunity to serve you and we look forward to the opportunity again in the future.

December 27, 2019

Everytime i have been there everything has been good No problems when ever i have been there for oil changes or for getting my vehicle repaired everybody seems to be friendly and the place is always clea More

by Tammeyc1961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandie Owen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2019 -

Auto Park Ford responded

Thank you for visiting us at Auto Park Ford! It is our pleasure to serve our customers with the best customer service. Thank you for the great review and we look forward to the opportunity to serve you again in the future.

December 24, 2019

Recall I was treated with great respect and complete understanding of what needed to be done. Great service. I could not be any happier with this dealership. More

by mvsawyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kobold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scot Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2019 -

Auto Park Ford responded

Thank you for the wonderful review and providing us the opportunity to earn your business. We want every customer experience with us to be five stars and are thrilled to hear that we achieved that with you. We look forward to the opportunity to serve you again at Auto Park Ford.

December 12, 2019

Friendly and helpful Holiday tradition I had to have my truck towed there because it was making a noise they said it would take 3 days to fix because they had to order the More

by WHITNER_RAE2009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of employees name but very helpful
Dec 17, 2019 -

Auto Park Ford responded

Thank you for the great review! Our staff strives to provide excellent customer service. Thank you for providing us the opportunity to serve you and we look forward to the opportunity again in the future.

December 12, 2019

Excellent service! Professional check in. Excellent waiting area! Friendly! Wait time was o.k.! Appreciated the car wash! It is great we have this level of service More

by WA0ZMY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gwen McAlister
Dec 17, 2019 -

Auto Park Ford responded

Thank you for the great review and for visiting us at Auto Park Ford. We look forward to the opportunity to serve you again in the future.

December 10, 2019

Good service My only regret is that we weren’t contacted about completing the warranty work the day we brought it in for service. We were originally told it would More

by DETWEILER_CLAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Terry
Dec 11, 2019 -

Auto Park Ford responded

We apologize for the lack of communication. That is certainly not the experience we strive to provide for our customers. Thank you for bringing this to our attention and we will be sure that upon your next visit with us that you are informed every step of the way. We look forward to the opportunity to serve you again.

December 10, 2019

Service I usually try am deal with the same 1 or 2 people in service that way they are familiar with me. Jaime is who I try an ask for an she is great. If I More

by SPEICHER1980
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Terry
Dec 11, 2019 -

Auto Park Ford responded

Thank you for the great review and for visiting our service department. We are thrilled to hear that you had a five star experience with us. We strive for every customer experience to be five stars. We look forward to the opportunity to serve you again in the future.

December 09, 2019

Oil change When we bought our car it included a free car wash and oil change. They did a perfect job even though it took a little longer than normal because it More

by MAXSCHULZE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Williams
Dec 11, 2019 -

Auto Park Ford responded

Welcome to the Auto Park Ford family! We strive to provide all of our customers to receive the best in customer service, and we are thrilled to hear that we achieved that with you. Thank you for the review and we look forward to the opportunity to serve you again in the future.

December 06, 2019

Service for a recall Was very pleased with the friendliness and help I received. Can’t remember everybody’s names, but they were all very professional and I’ll definitely More

by Aelicon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kobold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2019 -

Auto Park Ford responded

Thank you for visiting our service department! We are thrilled to hear you had a five star experience with us. We want every experience to be five stars. Thank you for the review and we look forward to the opportunity to serve you again in the future.

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