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Auto Park Ford - Service Center

Sturgis, MI

4.6
1,008 Reviews

1,008 Reviews of Auto Park Ford - Service Center

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February 10, 2020

They were super friendly and were quick with my service. I would recommend them to anyone and will be coming back. Also loved the fact that they offer a car wash too. More

by KailynMarie
Recommend Dealer
Yes
Employees Worked With
Rick Kobold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gwen McAlister, Jaime Terry
Feb 11, 2020 -

Auto Park Ford responded

Thank you for the great review and the recommendations. We are thrilled to hear that you had a great experience with us. We look forward to the next opportunity to serve you.

February 10, 2020

Well I bought a brand new 2017 vehicle from this dealership and within 2 years I had to take it back for issues with the engine. Not once but twice because they didn’t fix it right the first time. A More

by amber.harrison35@yahoo.com
Recommend Dealer
No
Employees Worked With
Sandie Owen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gwen McAlister
February 07, 2020

Service Very helpful and friendly. Gwen is knowledgeable of the position she is in. Candy and Erica also are all willing to make sure services preformed is t More

by Rpmusolff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Candy and Erica also are wonderful people to work with.. great service with a wonderful attitude . , Gwen McAlister
Feb 10, 2020 -

Auto Park Ford responded

Thank you for visiting our service department and for the review. We are thrilled to hear that you enjoyed your experience with us. Thank you for providing us the opportunity to serve you and we look forward to the opportunity again in the future.

February 07, 2020

Very clean. People are very kind and respectful . The waiting room was nice with the tv, free coffee, and free donuts/muffins. The wait in the service department was not long at all. More

by Jen
Recommend Dealer
Yes
Employees Worked With
Andrew Eger
Feb 10, 2020 -

Auto Park Ford responded

Thank you for visiting us at Auto Park Ford. We are glad to hear that you enjoyed your experience with us. We look forward to the opportunity to serve you again in the future.

February 06, 2020

I was told the recall service was to take 60 minutes. At around 40 minutes the service consultant came out and explained what other work could be done. I declined and had to wait almost another hour before More

by MEtalcaster
Recommend Dealer
Yes
Employees Worked With
Rick Kobold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gwen McAlister, Jaime Terry
Feb 07, 2020 -

Auto Park Ford responded

We are sorry to hear that you had a less than excellent experience in our service department. Each of our customers is a valued part of our operation. The service advisor follows-up about the results of any testing or diagnostics found by the technician.These can include recommended actions or services required to fix the issues found and whether it should be done right away or can be held off until the next regularly scheduled servicing. They keep track of maintenance needs and set up the next visit as a service to the customer. Our technician then performs the work requested. These roles are pivotal to ensure not only that the dealership runs smoothly but that the best customer service is provided. We know that your time is valuable and do apologize that things took longer than anticipated. We would appreciate the opportunity to serve you again in the future and provide you with our five star service.

February 05, 2020

Stopped in one afternoon and scheduled my oil change with Jamie. Dropped off the truck about 15 minutes before my appointment time, and got a call within an hour that it was ready to be picked up. Appreciate More

by DROOT72
Recommend Dealer
Yes
Employees Worked With
Jaime Terry
Feb 07, 2020 -

Auto Park Ford responded

Thank you for visiting our service department We are thrilled to hear that you had a great experience which our customers have come to expect. Thank you for the review and providing us the opportunity to serve you. We look forward to the opportunity again in the future.

January 28, 2020

Fast and friendly. Don’t remember the name of the gal in service but she was very good and went over all the paperwork at the end . Went in for oil change and recall fix. More

by SAEVANS4212
Recommend Dealer
Yes
Employees Worked With
Sandie Owen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2020 -

Auto Park Ford responded

Thank you for the great review and for visiting our service department. We want all experiences to be five stars and are thrilled to hear we achieved that with you. Thank you for providing us the opportunity to serve you and we look forward to the opportunity again in the future.

January 27, 2020

maintenance recall on 2018 escape Awesome job. nice people , helpful, quick, efficient, and a free car wash. What a deal. Glad to be close enough to be serviced at your dealership. F More

by rev
Recommend Dealer
Yes
Employees Worked With
dont remember the names but they were all nice
Jan 27, 2020 -

Auto Park Ford responded

Thank you for visiting our service department and providing us the opportunity to serve you. We strive for experiences like yours for all of our customers. We look forward to the opportunity to serve you again in the future.

January 20, 2020

The Service Department is always trying to be helpful, understanding, and work with me to get work done on my autos. They will explain what work needs done and answer my questions. I appreciate the time t More

by TELLER321
Recommend Dealer
Yes
Employees Worked With
Gwen McAlister, Jaime Terry
Jan 22, 2020 -

Auto Park Ford responded

Thank you for the wonderful review! We pride ourselves in providing the best customer service and we are thrilled to hear that we achieved that with you. Thank you for providing us the opportunity to serve you and we look forward to the opportunity again in the future.

January 14, 2020

I am always greeted by friendly staff, eager to help. I can claim free services with my Ford pass. Great service and they washed my car! More

by SUE23
Recommend Dealer
Yes
Employees Worked With
Candy
Jan 16, 2020 -

Auto Park Ford responded

Thank you for the great review and for visiting our service department. We are thrilled to hear that you had a wonderful experience with us. We look forward to the opportunity to serve you again in the future.

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