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1,012 Reviews of Auto Park Ford - Service Center
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March 07, 2023
I was traveling on I-80 and experienced performance issue with my vehicle and the engine light came on. I searched for a nearby Ford dealer and was fortunate to be only 10 miles from Auto Park Ford. When I e with my vehicle and the engine light came on. I searched for a nearby Ford dealer and was fortunate to be only 10 miles from Auto Park Ford. When I entered the service department, there was another customer being helped. Service Advisor Josie Parker (who was the only service advisor working that day due to a winter storm), quickly let me know that she’d be with me shortly. Within 5 minutes, I was talking with Ms. Parker explaining what the issue was, and whether they would be able to take a look and let me know what was happening. She let me know that the service technician was working on another vehicle, but that my vehicle would be next, and that I could wait inside the dealership. Within about 30-40 minutes, she called my name and let me know what was happening with my vehicle. Fortunately it would be a fairly easy fix, but as I was traveling I would not be able to wait for a weekday to schedule service. The team assured me that it would be safe to drive. Ms.Parker also mentioned that she had adjusted the air pressure in all tires to the appropriate level. I was SO impressed with the efficiency, professionalism, and kindness of the service department, and in particular Ms Josie Parker. Unfortunately I don’t live close enough to have my vehicle regularly serviced at Auto Park Ford, but I will absolutely consider buying from this dealership in the future. Well done and thank you! More
by Ctaylor1971
Employees Worked With
March 02, 2023
It was easy to work with. Dan was Awesome. Service was good and easy. Cool Dan was Awesome. Service was good and easy. Cool More
by neeloza79
Verified CustomerEmployees Worked With
February 24, 2023
Excellent service, friendly employees who go the extra mile to make sure you are satisfied every time. mile to make sure you are satisfied every time. More
by jesusfreak1218
February 24, 2023
The sales staff was friendly and knowledgeable. They were able to answer my questions concerning financing, and willing to negotiate a fair deal. They were able to answer my questions concerning financing, and willing to negotiate a fair deal. More
by brosky
Employees Worked With
Andrew Eger, Sommer Nichols, Shawn Bell, Travis Gilbert
February 10, 2023
Charged me well over $300 on a repair that didn’t fix the problem. Did a repair that did fix the problem that made the original estimate of repairs almost double. problem. Did a repair that did fix the problem that made the original estimate of repairs almost double. More
by sammyjo520
Employees Worked With
Shelby
February 09, 2023
Already did. Summer is awesome, all the girls treated us like family. I say again Summer deserves a raise or at least flowers. Summer is awesome, all the girls treated us like family. I say again Summer deserves a raise or at least flowers. More
by ucfarm8
February 08, 2023
Had tires put on asked for alignment, they checked truck was good no adjustments so they didn’t charge for alignment. Hard to find honesty like that. Thank you was good no adjustments so they didn’t charge for alignment. Hard to find honesty like that. Thank you More
by fullstream
Employees Worked With
February 06, 2023
Very unpleasant experience and getting worse! Not only was the jeep no where near the shape that it was represented as like when I received it the water pump was bad, the power steering pump was Not only was the jeep no where near the shape that it was represented as like when I received it the water pump was bad, the power steering pump was out, two cracks in windshield, two lights out and was refused pick up after I demanded to stop working on it and release it and was not! Now we have come across a fraud issue of taking out taxes when in fact the state of registration is to do! and this info comes from the Michigan department of revenue after speaking with them. This has become the worst experience with any dealership I have ever dealt with! The only thing positive I can come up with is my sales lady was great and I believe she worked in good faith. Run from this dealer/stealer! More
by tcbuilders
Employees Worked With
