Auto Park Ford - Service Center

One thing fixed another broken I dealt with Jim device mgr. it took them two tries to fix my warranty issue. First try was a reprogram power steering, second try they had to replace I dealt with Jim device mgr. it took them two tries to fix my warranty issue. First try was a reprogram power steering, second try they had to replace the power steering motor. When they replaced the motor they left the battery near dead overnight in the cold. When I went to start it up the battery was dead. Jim said he woul get a techs to help. That never happened. He had it towed to the shop. Tells me batteries dead. My car was functional when I brought it in and now it's dead. Instead of picking up the tab for the towing I had to pay for it. After all that when I went to pay Jim tells me that my car is ready and out front. I found it in the back of the building on a dirt road parking lot. His customer service is very poor and should not be dealing with customers. Very dissatisfied and will be going elsewhere for my repairs. Also I have missed two days of work. Jim is not a good communicator, when you have a customers car for a day, at least call and update before you go home and your secretary has to text you to come back because you left for the day. Why would Jim tell me that a tech will come and look at my car when they are not an outsource dealership. Very negative experience, I would never treat a customer the way I was treated. I'd find a solution to help that customer and not cost him more money. I felt like I got robbed from Jim, not a person I would ever deal with. More

Our company and family members have been a doing business at this dealership for many years and we continue to get great service from them with every repeated service! at this dealership for many years and we continue to get great service from them with every repeated service! More