Auto Park Ford

Very professional and personable I am a woman that knows nothing about cars. This dealership made my experience very easy with no stress. I highly recommend using Sturgis Auto Park. I I am a woman that knows nothing about cars. This dealership made my experience very easy with no stress. I highly recommend using Sturgis Auto Park. I only had to deal with 1 person. Kristol is an excellent employee who made me feel comfortable from beginning to end. More

Great Experience with them Very Friendly service, treat you as you are family always know you by name when you go in and always explains if there will be any other issues or cha Very Friendly service, treat you as you are family always know you by name when you go in and always explains if there will be any other issues or charges before they move forward fixing. More

Long distance Ford Flex Limited My wife really wanted a bigger ride because her Subaru hatch was getting a little cramped. Going places with our new baby, stroller, and dog left very My wife really wanted a bigger ride because her Subaru hatch was getting a little cramped. Going places with our new baby, stroller, and dog left very little room in the cabin. She officially needed her "mom car" and I wasn't about to park a minivan in our garage. So I was put to the task of finding a Ford Flex because we both really like it's boxy style and three rows of seats. I'm a car guy and rather picky, and I wanted all the best features a Flex offers, so I was only looking for the "Limited" package. My wife wanted the panoramic sunroofs. We also really liked the two tone white/black exteriors and was pretty much exclusively looking for one like that. Fast forward to a month or two of searching; the only one that met our criteria in that time was just over 300 miles away. I had just purchased a car in Florida (we live in Pittsburgh, PA area) so I knew buying a car long distance could be done, but I also didn't have a great experience buying my car, as it took almost two months all said and done. However, I was willing to give it a go with these guys and I couldn't be happier that I did. From start to finish Moe and Matt communicated back and forth with me via email and were always quick to respond. They gave us what we were looking to get for my wife's Subaru and made the whole transaction super smooth. The deal was sealed in about three weeks time. Paperwork was all taken care of via email and snail mail, so I literally just had to show up and pick up the Flex. I made the trip to Michigan early this past Saturday morning, 5AM. Arrived at the dealership around 10AM and finally got to meet Matt and Moe in person. They were both great to chat with. Matt took the time to walk me through the Flex's many features and discuss some more paperwork, then I was back on the road home within the hour. It made for a long Saturday, but well worth the drive. Like I said, I'm picky, so when I find the perfect car for the best price I don't mind traveling for it. After all...we're going to have this vehicle for many years to come, so I feel it's worth the time investment to get the right one. Anyway, my wife is happy and now we have a vehicle that will comfortably fit our new baby, his gear, and our dog. And it's got plenty of room to spare as our family grows. Long distance relationships rarely last or work out, but this one was a breeze. More

Time for a new car! We just purchased our fourth car from Auto Park Ford Sturgis. The sales staff is trustworthy, knowledgeable, and friendly, We leave knowing we were o We just purchased our fourth car from Auto Park Ford Sturgis. The sales staff is trustworthy, knowledgeable, and friendly, We leave knowing we were offered a fair trade and satisfied with our new purchase. This trust will continue with subsequent maintenance and service appointments. Great group of employees at Auto Park Sturgis! More

Awesome I worked with Sandie, this was the easiest purchase of a vehicle I have ever experienced. She made sure all of my requests were completed. She was ve I worked with Sandie, this was the easiest purchase of a vehicle I have ever experienced. She made sure all of my requests were completed. She was very informed about the truck I purchased and made sure we were satisfied and all questions answered on a timely basis. I would recommend this dealer for a great buying experience. More

excellent was great working with Sandie, she's I come back, very helpful and easy to deal with. She the best that you all have. She Great was great working with Sandie, she's I come back, very helpful and easy to deal with. She the best that you all have. She Great More

No Hassle Jackie Williams did everything he promised. No surprises. He went out of his way to make the buying process easy including stopping by my office a c Jackie Williams did everything he promised. No surprises. He went out of his way to make the buying process easy including stopping by my office a couple of times to save me time and effort. More

Great Experience! I come in looking to trade in my van. I was helped right away with the sales manager, Moe. Him and Jackie got cars for me to test drive while Moe work I come in looking to trade in my van. I was helped right away with the sales manager, Moe. Him and Jackie got cars for me to test drive while Moe worked magic with numbers and paperwork. Even being a little upside down on my van, I got it traded in and got my new-to-me SUV, a 2013 Ford Escape SEL. Jackie helped me sync my phone and got everything all set up for the first time use. Moe has checked in to make sure I'm still loving my new car too! GREAT experience and I have and will recommend all of my friends to come visit Moe and Auto Park for a great and professional experience. More

Amazing The guys at auto park ford did an amazing job. They got me in a new car even with the hurdles that were in the way. Even though it didn't work at firs The guys at auto park ford did an amazing job. They got me in a new car even with the hurdles that were in the way. Even though it didn't work at first they some how managed to get it done. Will always come back for future buys More

They don't stand behind their product, and sell used junk Bottom line: Don't purchase used from this dealer. Their inspections are poor, and customer service worse. I've owned the truck for three weeks, and o Bottom line: Don't purchase used from this dealer. Their inspections are poor, and customer service worse. I've owned the truck for three weeks, and only been able to use it 3 days, and have over $1500 in parts and service work sunk into it. I recently purchased a used truck from Auto Park Ford. A 2014 F250 Powerstroke, with only 75k miles. Due to my distance from the dealership, Matt, the salesman, took pictures of the underside, and any damage to the truck. He even changed his day off to come in for me to look at the truck. My wife and I took it for a test drive. Aside from a few minor scrapes, the truck seemed in good condition. We were shown the service records, including what was done at their dealership- we were assured that the service department made sure the vehicle was in great shape, and all issues- warrantable or not, were repaired. I was a fool to believe them. Less than 45 minutes after buying the truck, I found that a trailer turn signal relay was fried- and had obviously been pried on previously. Graciously, they offered to cover that relay, and I was on my way. Before I even made it home, the truck began falling apart. The radio began to behave erratically- cycling through sources, changing stations, buttons wouldn't work. It began to have a major hesitation, so bad it felt like a hard shift. It also only got 12 MPG, versus the average of 17+ that others see. Right when I got to my home town- it went into limp mode for 'overheating', despite having no symptoms! Frustrated, I emailed the salesman. He put me in contact with the service manager, Rick. He attempted to troubleshoot from afar, and asked me to return for him to trouble shoot it. Unfortunately, due to the distance, and the issue, I didn't feel safe taking it back to them, I asked if we could work something out with the local dealership. With no response, and needing a vehicle, I went to my local dealership. It was only then that I was told the vehicle was still under powertrain warranty. Matt and Rick both neglected to mention that- should I have known? Sure, but why would they avoid mentioning that? I found that suspicious. I left the vehicle with my local dealer for diagnostic. After 3 days, and 3.5 hours of diagnostic on the engine hesitation, they determined it was a sensor wiring issue. They also identified a number of other issues that Auto Park had overlooked, or intentionally neglected to repair: weak batteries, incorrect coolant in the main coolant loop, and hadn't done a Ford instructed reprogramming of the PCM- a warrantable repair. They also found that the fan was stuck on, which I had suspected from the poor fuel economy, and loud engine noise. I may have missed that in the test drive- so I should have known it sooner- but so should have Auto Park. The fan and PCM reprogram would be covered by Ford, but I would be stuck footing the bill for the other $350 (it would have been more, but luckily, I'm handy with wiring, and said I'd fix the sensor wiring myself). They also recommended that I flush the incorrect coolant, which would run about $550. Armed with that, I contacted Auto Park- only to be told that I'd have to wait a week, while the service manager and general manager were on vacation. Great. So my local dealer offered to return the truck to me until I sorted things out. Wouldn't you know it... on my drive home- less than 500 miles since I rolled off Auto Park's lot- my truck had a "Death Wobble" occur (google it, it's terrifying). I limped the truck home, and began to work on that issue, eventually having to take it to a local shop- where in addition to the parts I had already put on it ($250), it'd be another $300 to replace damaged components. If you figure in the radio, (another $150 in troubleshooting, and it'll be $150 for a new radio)- I'm in for well over $1500 in parts and labor. What does Rick offer? To split the hour he would have spent: a measly $55. More