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Auto Park Ford

Sturgis, MI

4.8
2,467 Reviews
Let's break down just how much we have to offer here at Auto Park Ford, so you can feel more at home from the second you walk through the doors to our showroom. Not only do we offer an awesome array of excellent new Ford models on location, but we also have a huge inventory of used cars at our dealership as well. When you select the perfect model for your automotive needs, our finance team will work with you to find the best way to make you a car owner, on the best possible car loan and Ford lease for your specific needs.
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1820 S Centerville Rd

Sturgis, MI

49091

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Showing 2,467 reviews

April 21, 2018

Great place and great people!.... Sandie in sales is a great person to work with! No complaints from start to finish.... thank you a million times..... I will make other purchases in t More

by Jdaddy75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandie Owen
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2018

Awesome! Very happy with how I was treated awesome customer service. If your out to purchase a vehicle I strongly recommend you go come here, thanks to all who More

by J. Reyes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Eger, Moe Reeves, Amy Muller
April 17, 2018

Absolutely horrible Bought a used vehicle, they had to repair it to sell it. It was fixed and The cause of the damaged parts was not repaired. So the same damage happened More

by big_trucks_2002
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rick Kobold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2018 -

Auto Park Ford responded

Dear Customer, we appreciate the feedback on your experience. We stand behind our Service Department and the work performed in it 100%. If we can determine something we did caused an issue with your vehicle we would certainly fix the issue. In this case however, and as discussed with you, several parts had been replaced and/or modified on the vehicle prior to us being aware that issues existed. We can not warranty other peoples work and parts and therefore that is why we could not assist in the repairs at our cost. You also state we have not provided any help and my records show we paid for the tow bill to get the vehicle here so we could look at the vehicle and make sure we did not cause any service issues to arise. So, in all do respect we did make an attempt to assist you but it was the parts and modifications you made that kept us from assisting further. We value you as a customer and would be happy to discuss this further in the store. Thank you

Apr 19, 2018 -

big_trucks_2002 responded

I don’t know how putting a hitch on a truck has anything to do with a broken rear engine cover. You could see in the picture I sent you of bell housing bolts missing, that half the bottom hole was gone and the broken pieces of the cover were not in the bell housing when the repair garage took it apart. You guys put the transmission in the truck with the rear cover broken and couldn’t put all the bell housing bolts in as there was no threads to put them in. Also the dowel pins for aligning the engine and transmission were only sticking out far enough for the tapering end of the pins to locate. Nothing but guaranteeing failure in the bell housing. Not saying it was intended but with it fixed this way, it never had a chance not to break again. As far as the tow bill yes you did pay part of it, I still payed $280 of it, half. The broken rear engine cover is what I was told is what caused this. So now I am in to the vehicle a tow bill, got blamed for misuse, and a $2752.09 repair bill. Thanks

April 13, 2018

Just bought our second vehicle from Auto Park Ford Just bought our new (to us) 2015 GMC Acadia from Sandy and it’s the second vehicle She has helped us with. They were so easy to work with and we had More

by Emily4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandie Owen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie Williams
April 10, 2018

This place is the xxxx. This place keeps amazing me day after day. The sevice caenter has been above and beyond expectations.My sales man mat was so awsome working with me on More

by mustang ecoboost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erica Hemminger, Matt Schultz
April 05, 2018

It was a good experience The workers were super helpful. Brent and Amy were the ones to help me, and they did a great job at making me feel comfortable and answering questions More

by AutumnG1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Forry, Amy Muller
April 03, 2018

Very Friendly Staff I took my car in for an oil change and used the works special to get the inspection. Took almost two hours to do. I was supposed to get a tire rotatio More

by meggomco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristol Flowers
April 03, 2018

2018 Explorer XLT We love our new Explorer! Matt and the crew at Auto Park Ford in Sturgis took very good care of us and and we always felt they had our families wants More

by Matthew David Burroughs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Schultz
March 30, 2018

Always friendly Always willing to go the extra mile 😊 the new building is amazing I love that they wash the car I recommend to my friends they are great More

by ricstewart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandie Owen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristol Flowers
March 29, 2018

Good experience for first time. appreciate everyone being helpful and friendly! My son loved getting to see the cars as well, thank u all for being so kind, he enjoyed seeing the rac More

by MEGHANMROBINSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica Hemminger
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