Auto Park Ford

MISLED, DEGRADED AND DISCARDED!!!!! I just wanted to share the recent experience I had with Auto Park Ford. Having worked on my credit very hard over the past year, I thought I would gi I just wanted to share the recent experience I had with Auto Park Ford. Having worked on my credit very hard over the past year, I thought I would give it a shot at obtaining financing for a vehicle I so desperately need. When I walked in, I made it very clear that my credit was still not perfect, but thought it would be worth at least taking a look at, and that I did not have a co-signer. I was told a "Soft Inquiry" could be pulled to give us an idea if I stood a chance or not. After the salesperson did the inquiry, she came back with keys to a beautiful used truck. I told her I didn't think there was any way at all I could qualify for that. She indicated that based on the inquiry, it was very much possible. The sales manager Moe, insisted I test drive it. Based on the input from the salesperson, I gave the go ahead to run it through. I was instructed to call back the next day to set up a time to come in and go over everything and possible other vehicle options if I did not want the truck. I called multiple times the next day, and at the end of the day, was finally able to reach the salesperson who proceeded to tell me I needed a co-signer if I wanted the truck. I again repeated I had no co-signer. At this point, she indicated she was going to go back to Moe and see what other vehicles might be an option, and indicated she would call me back that same day FOR SURE to let me know. I HEARD NOTHING FROM HER AFTER THAT!!!! I proceeded to leave voice mails for the finance manager as well as Moe, and heard ABSOLUTELY NOTHING FROM ANYONE. I then decided to email another salesperson who my parents have purchased multiple brand new vehicles from throughout the years. She indicated to me she was going to work with Moe to see what could be done. Well, after several "I'm still working on it emails", she has now disappeared too. All I asked for was some input on what I could do credit wise to improve my situation, and an answer on whether they could or could not get me financed. Apparently, that was too much. They misled me from the beginning, getting my hopes up, then completely ignored me as though I was trash. Having been in sales myself, I would NEVER treat someone like this. I am beyond disgusted, as the inquiries seriously impacted my credit score, and I still have NO EXPLANATIONS!!!! How much effort would it have taken to simply call me back and talk to me? Moe, Sandy, Andrew, Alecia, can you answer that question? Thanks for making me feel degraded and unworthy of your time. And thanks for getting my hopes up for nothing. More

Excellent The auto park dealer is a great place to get service done and or buy a vehicle. They are very friendly people that love to help you out in every way p The auto park dealer is a great place to get service done and or buy a vehicle. They are very friendly people that love to help you out in every way possible. More

Why Sturgis Auto Park Ford is the best!!! The customer service that I have experienced at AutonPark Ford is truly phenomenal!!! Sandy does an exceptional job at getting to know exactly what yo The customer service that I have experienced at AutonPark Ford is truly phenomenal!!! Sandy does an exceptional job at getting to know exactly what you are looking for and makes you feel so welcomed and like a true valued customer. Moe made sure that we were getting the best deal in the vehicle that would fit our needs. He paid attention to detail and made sure we had an affordable payment plus a vehicle that we loved! Andrew let us know we were getting a safe dependable vehicle with people that we trusted and made me feel like part of the auto park family. Truly exceptional i have purchased 3 vehicles from this team of dedicated employees and I am.blown away!!! I have 7 children and they have created a generation of loyal customers because I wouldn't buy from anyone else!!!! Keep up the good work also Kristol in the service department does an amazing job as well!!! More

K5 BLAZER The dealership was great to work with. I flew in to buy a truck from North Carolina. Amy was super and very helpful from start to finish. I would reco The dealership was great to work with. I flew in to buy a truck from North Carolina. Amy was super and very helpful from start to finish. I would recommend this dealership to anyone. Thank you! More

Very good service Every time I have been here they are so accommodating, they are very helpful,friendly. They take very good care of me. Thank you guys so much. Every time I have been here they are so accommodating, they are very helpful,friendly. They take very good care of me. Thank you guys so much. More

Friendly staff Sandie was courteous, efficient, went above and beyond what I expected from a salesperson to get me into the auto that I wanted. Very informative. I Sandie was courteous, efficient, went above and beyond what I expected from a salesperson to get me into the auto that I wanted. Very informative. I have recommended her to my friends and family! More

Above and beyond my expectations Everyone we dealt with treated us like family they worked very hard to get us in new car when we almost lost hope, much apreciated Everyone we dealt with treated us like family they worked very hard to get us in new car when we almost lost hope, much apreciated More

Great local sales person Its a great opportunity to have a car sales person with great attitude, whom understands the value of the person who is buying the vehicle....Sandie O Its a great opportunity to have a car sales person with great attitude, whom understands the value of the person who is buying the vehicle....Sandie Owen does that. More

Sandie was super nice I was very interested in possibly getting a truck, however with former physical limitations I was unsure. She helped me to look at a few trucks while I was very interested in possibly getting a truck, however with former physical limitations I was unsure. She helped me to look at a few trucks while showing me the many benefits of being a Ford truck owner. It was a possible dream but the not-knowing if I could maneuver a truck on a day to day basis was hard. She offered me the opportunity to sit in one and just "see" if it felt ok. Unfortunately, it was not a logical scenario for me, but she allotted me the chance. I so appreciate her for giving me that chance. More

Sandie is awesome!! Sandie is very nice, she knows her stuff too. I would highly recommend her to help you with your vehicle purchase needs!! She is a ROCK STAR!! Sandie is very nice, she knows her stuff too. I would highly recommend her to help you with your vehicle purchase needs!! She is a ROCK STAR!! More