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Auto Park Ford
Sturgis, MI
2,406 Reviews
Let's break down just how much we have to offer here at Auto Park Ford, so you can feel more at home from the second you walk through the doors to our showroom.
Not only do we offer an awesome array of excellent new Ford models on location, but we also have a huge inventory of used cars at our dealership as well. When you select the perfect model for your automotive needs, our finance team will work with you to find the best way to make you a car owner, on the best possible car loan and Ford lease for your specific needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,406 reviews
March 29, 2019
Friendly experience We went in just looking but Don listened to what we liked and what we didn’t like. We had our two young daughters with us and he made sure they were a We went in just looking but Don listened to what we liked and what we didn’t like. We had our two young daughters with us and he made sure they were also taken care of with snacks and refreshments while waiting. Friendly staff all around. More
by NicoleM
Employees Worked With
Don Howe
Helpful March 29, 2019
Have my New Escape Thank you Sandie Owen,Tanya Lewis,Andrew Edger, Amy Mueller and Moe Reeves for helping us with our Escape! Thank you for making it fun and easy! Thank you Sandie Owen,Tanya Lewis,Andrew Edger, Amy Mueller and Moe Reeves for helping us with our Escape! Thank you for making it fun and easy! More
by Debm
Employees Worked With
Other Employees :
Andrew Eger, Moe Reeves, Erica Hemminger, Amy Muller, Tanya Lewis
March 28, 2019
Unprofessional Time to put this out there so hopefully I save someone the same experience that I have been through. At the end of December Ron and I mad a decision t Time to put this out there so hopefully I save someone the same experience that I have been through. At the end of December Ron and I mad a decision to buy a new to us car. After a lot of research we decided to stay more local and we went to Auto Park ford in Sturgis Mi. We found a 2017 Ford Escape. The night we drove it home we noticed it pulling to the right. The next morning I call when they opened and told them and we also noticed that it was dirty inside after we where told they had cleaned and did a check on everything. We where told to bring it back right away. We went back on monday. They test drove it and said there was nothing going on with it that it was the roads. The car was loud and still pulled when we left. We also payed for a hitch package to be in stalled. A couple weeks later I took the car in to have the hitch put on. When I looked at the hitch they had cut it out crooked and uncentered. At this point Ron called and took the car in to be looked at. When Ron got there the head mechanic Rick took him on a test drive where he got in Ron’s face telling him there was nothing wrong with the car!!! Ron told him to get out of his face. Rick yelled in his face “what are you going to do about it???” Ron drove back to ford told them and called the police and waited. Nothing was done. Rick still works there!! They ordered a new piece of the bumper to be replaced and when they got it I took it back and they redid it. It still is off centered. I talked to the General manager Brent about it pulling to the right. He checked the alignment and said it was good. They said one of the tires where chattered a little but that was no big deal.Brent also measured the tires and they measured at a three. He also told me that if I wasn’t happy with them I could go to a different Ford dealer!! He told me this few times! I said that you would think you would want to make this right. I left and called Jorden Ford of Mishawaka. When I got to Jorden Ford we talked and I told them about the back right tire and we went on a test drive. He could not believe how loud it was. He said that he couldn’t even tell if there was other noises because the tire was so loud. He measured them and the tires measured at a 2- 4 a new tire measures at a 9-10 anything under a five the dealer normally replaces the tires when they get them. So I ended up buy 4 new tires payed for A balance and alignment. 1241.79. Today I went back to Auto Park Ford and was told they will not pay for any of it. Brent said the we never even talked about the tires. I always thought that the alignment had to do with the tires and that if you talked about a chatter tire that was about the tires. So people be ware!!! Do not go to Auto Park Ford. They do not make thing that are wrong right. And they let the employs treat their costumers unprofessional because as Brent said. Rick is passionate about his job!!! Well my Husband is passion about the safety of his wife!!! More
by Unhappy
March 28, 2019
Very satisfied!! I’ve been going to Sandie for years and no complaints . Love this dealership, very good at what they do . The finance dept is awesome too , they will I’ve been going to Sandie for years and no complaints . Love this dealership, very good at what they do . The finance dept is awesome too , they will find you a good rate. Thank you all for all you do and for the new vehicle. More
by Tamnbob
March 28, 2019
Purchase of new auto Sandie Owen was fantastic to work with. I got everything I needed, wanted and more. Sandie and her assistant made sure purchasing my Ford was an awes Sandie Owen was fantastic to work with. I got everything I needed, wanted and more. Sandie and her assistant made sure purchasing my Ford was an awesome experience. I would definitely work with them again. 😀👍 More
by MJ21151
Verified CustomerMarch 27, 2019
Real friendly staff. Only complaint was my vehicle came without a spare tire.Other than that the sales team all of them were great!!! Vehicle turnover time was phenomenal. Only complaint was my vehicle came without a spare tire.Other than that the sales team all of them were great!!! Vehicle turnover time was phenomenal. More
by notfragile79
Employees Worked With
Andrew Eger, Moe Reeves, Carl Flowers
March 27, 2019
Awesome SUV! Amy was amazing! She was very patient with my super indecisiveness, and did everything in her power to turn my experience with Auto Park Ford into a g Amy was amazing! She was very patient with my super indecisiveness, and did everything in her power to turn my experience with Auto Park Ford into a good one and get me a car that met all my needs AND wants! More
by Nica3896
Employees Worked With
Amy Muller
March 25, 2019
Fast, friendly and fabulous! I was notified that a recall had been issued on the airbag of my pick up. From scheduling the appointment to the complimentary car wash I was extremel I was notified that a recall had been issued on the airbag of my pick up. From scheduling the appointment to the complimentary car wash I was extremely please with the friendly service! More
by Patricia Seeba
Employees Worked With
Erica Hemminger
March 25, 2019
Good experience They help us get a vehicle we could realistically afford. And with credit problems they were helpful. Everyone was friendly and helpful. And the coffe They help us get a vehicle we could realistically afford. And with credit problems they were helpful. Everyone was friendly and helpful. And the coffee was good. More
by Gary123
Employees Worked With
Andrew Eger, Moe Reeves, Bodhi Chiddister
March 22, 2019
Caring and proffessional I was pleased with the way my sales person handled all my quesions. As a retired person i was there to ask about comparrison to purchase and leasing. I was pleased with the way my sales person handled all my quesions. As a retired person i was there to ask about comparrison to purchase and leasing. We talked about both and what type vehicle i was looking for. I felt cared about and listened to. Once a decision was made, everything was spelled out as far as how all things worked in the vehicle. Finance was also explained well, and i am very satisfied with my new vehicle as well as how i was treated. I will refer anyone that asks where I got my car. Thank you! More
by Kindy, yvonne0319
Employees Worked With
Andrew Eger, Amy Muller
