Auto Park Chrysler Jeep

Excellent Service Although I live in Texas, I have friends and family in NC and Tennessee to who I have recommended Auto Park Jeep. I have purchased several cars but th Although I live in Texas, I have friends and family in NC and Tennessee to who I have recommended Auto Park Jeep. I have purchased several cars but this is definitely the best experience I have ever had. Cornell was a tremendous help in making all the arrangements for a smooth transaction from my home in Texas. He and Steve in finance are to be commended for their courteously and professionalism. More

My experience was such a pleasure by meeting Brittany Alexander. She is a very special person in the auto service business. Brittany was understanding, compassionate, resourceful, attentive, responsive, Alexander. She is a very special person in the auto service business. Brittany was understanding, compassionate, resourceful, attentive, responsive, and very knowledgeable in communicating the issues with my Jeep. She is a keeper. I have never had a woman service advisor, but it was a great experience to work with someone that speaks my language and understands the mechanics from a female point of view. Brittany handled the thinking, planning, research for my Jeep and she provided options for me to choose the best solution. The service was wonderful. Thank you for hiring Brittany as a service advisor and I hope she stays with Auto Park Chrysler for a long long time. More

No pressure. No pressure for any of the sales team. Finance person was also great about no pressure. Team worked well with my trade and need to have an extended te No pressure for any of the sales team. Finance person was also great about no pressure. Team worked well with my trade and need to have an extended test drive. More

Great Service Writer but pressure selling extra services First we had FANTASTIC Service from a young lady Service Writer (didn't catch her name) however, my college age daughter was pressured into additional First we had FANTASTIC Service from a young lady Service Writer (didn't catch her name) however, my college age daughter was pressured into additional $1600 in services which put her into a panic that her Jeep was unsafe. She is home from college and only needed the recall work done. This pressure to up sell extra services is the reason for our less than 5 star review. We told the man who checked in her vehicle that we had a service plan with another dealership where we purchased her Jeep (and told we didn't need any extra services). We had excellent service with scheduling, communication (with the female service writer), and check out. She was very friendly, concise, and professional. However, the high pressure for additional services will keep our business elsewhere. More

Great Customer Service, Very Professional, and they keep you informed as they go a long !! As I entered the Dealership, I was greeted with a smile. you informed as they go a long !! As I entered the Dealership, I was greeted with a smile. More

Great Service on my 2012 Jeep Liberty This was my first time at this dealership as we had bought our Jeep used. My first impression was how organized and professional the service area appe This was my first time at this dealership as we had bought our Jeep used. My first impression was how organized and professional the service area appeared. My Service Advisor Brittany was extremely helpful and listened to my concerns about my Liberty’s airbag problem. Brittany kept me informed every step of the way while Ken my service technician worked to trouble shoot the problem. He finally tracked down a cut wired and was able to make the repair. I was so pleased that the problem was identified and repaired all in the same day and that the cost was reasonable. I feel like I can trust Auto Park Jeep for all my service needs. Also I have no doubt that Brittany and Ken went the extra mile to make sure I received the best service possible! More

Decent deal but bad sales experience I bought a used Acura TLX they had available and traded in my ILX. They offered a competitive price on the trade in and were reasonable on the pricing I bought a used Acura TLX they had available and traded in my ILX. They offered a competitive price on the trade in and were reasonable on the pricing for the car I bought. The salesman I dealt with, Malcolm, is still new and had his mentor Bruce watching over once it became apparent I was seriously considering the purchase. Bruce was disorganized and repeatedly messed up aspects of the deal and paperwork, but it eventually got it sorted out. All-in-all, the purchasing experience was tedious but on par with any other dealer. However, I have 2 serious complaints after the purchase: 1. Their financing manager (Ridout? I think was his name) said the car comes with a 30 day dealer warranty. I took him at his word. A few days later when the battery died (not a huge issue, the battery is at the age where that happens), I tried to use the warranty to replace it. I was told no such warranty applies, and upon reviewing my paperwork saw that the only mention of a warranty is that I am explicitly not provided one. Maybe it's a mistake, maybe they lied, maybe I misheard him. Either way, I can't prove anything and I'm stuck getting it fixed myself. I did ask if they'd provide a replacement anyway, since I did literally just buy it, but multiple people in the sales department said that was not going to happen. 2. I asked that my financing be done through Ally Bank if the rate is competitive, since I already have an account with them. They put me through Wells Fargo instead, presumably because they had the best rate. Later I researched and found that not only was the rate I got not the best available for my auto-credit score (which is almost perfect), but it is exactly the same rate Ally would have provided. Maybe their cut is better through Wells Fargo, or they just messed it up. Also not something I can really prove, but I'll see about refinancing the loan. All in all, I'm satisfied with the car itself, but I would've bought it somewhere else if I could do it again. More

Leighton my service advisor did great and was prepared for my questions. I asked how much it would be to fix something and he was prepared with the answer. Not once was I on hold, which I love since time for my questions. I asked how much it would be to fix something and he was prepared with the answer. Not once was I on hold, which I love since time is valuable!! My vehicle was fixed in no time. More

Terrible sales experience There’s a reason why this dealership’s ratings are so far down the list. Rude and disrespectful business manager ruined what had been an ok visit up u There’s a reason why this dealership’s ratings are so far down the list. Rude and disrespectful business manager ruined what had been an ok visit up until his appearance. I wouldn’t recommend even considering to buy a car from Leith, there are too many other Chrysler Jeep dealerships around to put up with rude behavior. More

From Beverly S I can’t say how grateful I am with the compassion I received from Kim during my recent purchase of two vehicles! I will send all of my friends to thi I can’t say how grateful I am with the compassion I received from Kim during my recent purchase of two vehicles! I will send all of my friends to this dealership. They are fair and helpful. Great team😁 More