Auto Merchants

"My experience was so great at Auto Merchants. Their vehicles are maintained superbly, they are very clean, and they have such a great selection of various vehicles, plus, you didn’t have to wait Their vehicles are maintained superbly, they are very clean, and they have such a great selection of various vehicles, plus, you didn’t have to wait around long. Cristian Lopez was my sales associate, and he was simply the best! He was so professional, friendly and most helpful. We test drove many vehicles, and each time he handed us the keys, it was always with a nice and friendly smile on his face and gracious patience while we got in and drove off. Now that is genuine customer service in my book!! I would totally recommend Auto Merchants to my friends and people needing a vehicle, and I would most certainly recommend they go to Cristian. Thank you, Cristian, and Auto Merchants for helping me find a very, nice car and making my experience great (2 thumbs up!)." More

This is my second purchase at Auto Merchants and continue to be impressed with the overall process and product. This time I worked with Travis and his sales process set him apart from the competition. Travis to be impressed with the overall process and product. This time I worked with Travis and his sales process set him apart from the competition. Travis made sure to communicate efficiently while not being pushy at all. When Travis didn’t know the answer to a specific question he pulled in additional resources that did. Most sales people would tell you what they thought you wanted to hear, not Travis and he earned my trust for this. I would, and have recommended Auto Merchants to friends and family members when they are in the market for a new vehicle. Top notch cars with top notch representatives! More

Well Most people would like to buy cars with out being chased around by a salesman who has one goal to close you on anything then there’s Travis Potash I mean Travis is a salesman’s but what sold us 6 chased around by a salesman who has one goal to close you on anything then there’s Travis Potash I mean Travis is a salesman’s but what sold us 6 times in the last 10 years is the customer service that has all but vanished in this Country Travis is so knowledgeable of the vehicles he sales and he listen to what say and don’t say at the same time so I have sent dozens of people friends and family remembers he simply cares about you and your needs without pushing you on just a car I have purchased every car I have owned in last 10 years as long as he is there I will buy trade or sale Great guy best kept secret in the Car business Thank you Kindly you are a class act More

The experience was great and everyone was informative and helpful throughout the entire process.I would definitely recommend this dealer ship helpful throughout the entire process.I would definitely recommend this dealer ship More

Ray and Tommy were super helpful with the purchase of our vehicle. We came in not thinking we would be able to walk out with the car we wanted but we did on the same day. The process was super easy and they vehicle. We came in not thinking we would be able to walk out with the car we wanted but we did on the same day. The process was super easy and they were very accommodating as well. Great guys! More

We recently purchased a vehicle from Auto Merchants, Inc. , and we couldn't be happier with the exceptional customer service we received from Ray Fuentes. Living in Wisconsin, we were initially hesitant about , and we couldn't be happier with the exceptional customer service we received from Ray Fuentes. Living in Wisconsin, we were initially hesitant about buying a car from a dealership in Texas, but Ray made the entire process so easy and stress-free. Ray went above and beyond to make us feel comfortable. He provided detailed videos of the vehicle, thoroughly explained the Carfax report, and clarified all the warranty details. His transparent and informative approach reassured us that we were making the right decision. Thanks to Ray's outstanding assistance, we found exactly what we were looking for. When we need another vehicle, we will definitely be reaching out to him. We highly recommend Ray Fuentes to anyone in search of a vehicle! Thank you, Ray, for your exceptional service! More

Extremely customer focused and will work to make the deal go through. Very, very satisfied with service given by Chris and Ray. Both work to provide the customer experience as well as the best deal possibl go through. Very, very satisfied with service given by Chris and Ray. Both work to provide the customer experience as well as the best deal possible. Great individuals, go see for yourself. More

I purchased my new Tesla from Omar, and he was just amazing. From start to finish he answered all of my questions and was very patient with me. This is my second purchase from Automerchants and will de amazing. From start to finish he answered all of my questions and was very patient with me. This is my second purchase from Automerchants and will definitely be back for a third car soon! More

My experience with auto merchants in Plano was a night mayor one I found out the vehicle that I brought never went through inspection DPS motor vehicle told me this went to have a service done they told m mayor one I found out the vehicle that I brought never went through inspection DPS motor vehicle told me this went to have a service done they told me I needed brakes that the brakes were really bad I called the dealership the manager laughed at me he said the Acura dealership is trying to take your money this went on for days it would cost 1,600 to pay so I did while waiting for may truck I went over to a sales guy asked him what would the numbers look like if I traded my vehicle first thing he did was pull the car fax he said miss did they give you the car fax I said know they told me there was know accidents he said your vehicle was in three accidents and it was stolen all I could do was cry when he showed it to me so I traded Grubb Acura worked there magic and got me out that vehicle they paid it off I brought a warranty for that vehicle Grubb Acura told what I needed to do to get my money back since February I’ve filled out the form sent it back to merchants today is May 14 2024 I called the warranty place they told me they sent the check to them and they cashed the check April 14 2024 I had been on the phone back and forth with auto merchant saying they didn’t get the check when they had the cashed the check and never notified me NAAC warranty sent me proof I got back on the phone with auto merchants they made it seem like NAAC warranty was wrong I emailed proof to auto merchant they released the check to me yesterday May 14,2024 be careful with this dealership they are liars point blank Respectfully Submitted More