Auto Mall

I went today to look at a 2015 Ram with 117k miles. Before the test drive started the sales kid explained twice what "as is" meant, which I found odd. During the test drive, the engine light came on, S Before the test drive started the sales kid explained twice what "as is" meant, which I found odd. During the test drive, the engine light came on, So I asked to have the service department put there code reader on it. The salesman went in and came out a few minutes later explaining that their computer only worked on GM products. I kind of got a little ticked at this point and explained that the one they are legally required to have to preform state inspections has to read all makes. Then the story changed to they couldn't risk the liability of telling me what was wrong with it! At this point I started using words like dishonest, crooks, and shady and the sales kid agreed! Bottom line it was obvious the sales department had prior knowledge of major issues, and is trying to dump the truck onto someone else. Needless to say I will never do business with Brattleboro Auto Mall. More

Supposedly fixed the code on my Bolt , but something wasn’t right when I got it back from them. I sent it back and they had it for another week , claimed they could not replicate the problem I was descr wasn’t right when I got it back from them. I sent it back and they had it for another week , claimed they could not replicate the problem I was describing ( which was clearly safety related) Took it to another dealership for a second opinion, and they diagnosed the issue and fixed it in 6 hours. There was an essential bolt MISSING , for the front wheel , where Iwas certain the sound was coming from in the first place. So they fixed the issue but did NOT reassemble the car properly and more importantly, safely. I will never return there, for service or purchase. More

Christopher was a huge help with finding my next car. He had lots of options to choice from and a great range of pricing and milage. Christopher listed to my needs and wants and was not pushy. After goin He had lots of options to choice from and a great range of pricing and milage. Christopher listed to my needs and wants and was not pushy. After going to 2 different dealerships before Automall, I was very happy with the service I received. Thank you! More

Have bought my last 5 trucks here and they just helped a friend with a new Equinox purchase. Check these guys out if your looking for a straight forward “no gimmicks” interaction. Thanks again automall! friend with a new Equinox purchase. Check these guys out if your looking for a straight forward “no gimmicks” interaction. Thanks again automall! More

I have purchased my last 4 vehicles from AutoMall. My last purchase was an Encore and I love it. I always deal with Kevin Clark. Kevin makes you feel comfortable and helps me find exactly what I am lo My last purchase was an Encore and I love it. I always deal with Kevin Clark. Kevin makes you feel comfortable and helps me find exactly what I am looking for. Cathy More

DO NOT DO BUSINESS HERE! !!! I once said years ago that I would never purchase another vehicle from this establishment but thought since it has changed a bit, I would try agai !!! I once said years ago that I would never purchase another vehicle from this establishment but thought since it has changed a bit, I would try again.... Well needless to say I will never buy another vehicle from this establishment. Our car salesman was amazing, and we think the world of him. The financial team and managers are a different story then the service department is horrendous. First of all we should have walked out when the financial team was getting our paperwork together and a well known local business man came in and they stopped helping us and asked us to come back the next day so they could be at his beck and call. Hmmm strike #1 on professionalism. Then we buy this truck and have had nothing but problems with the springs in it. Only to be told it is our fault because we oil under coated our vehicle and they don't recommend doing that. They charge me to look at the vehicle and tell me nothing is wrong with it and to wash off our oil undercoating. So waste our money so we can have a rotted out xxx in a couple years to buy a new truck. Nah I'm good. They pressure washed the oil undercoating then said the problem was fixed. Thanks for wasting my money. Low and behold we are back because the persistent noise is back once again, we are accused of going and getting our truck oil under coated again (which is not true) and we are costing them money. We bring it to our own mechanic and in 3 minutes he tells what the problem is and he calls auto mall himself and talks to them. They agree to replace the part but are not happy about it because we are wasting their money. Fully warranted truck. It had 5 miles on it when we drove it off the lot and only has 12k on it now a year later. We have been doing this for the last 4 months. We had to schedule a time when we could leave the truck there for a few days. While I'm there fuming because they are an absolute joke and try talking down to me because I'm a female, I see there google reviews scrolling by on a big screen. I ask them if they are honest with their customers and let the negative reviews scroll across that screen? He was appalled and even said, and I quote "We do not show the negative reviews because they hurt our business and we don't want people to see them." Then says to my husband when he went back in to get the paper "Please beg her not to leave a bad review as it doesn't look good for us!" Strike 2 because no matter what you should be transparent and honest. Now we have scheduled our oil change and a time for them to fix the spring, wouldn't you know that once again we are accused of going to get another oil undercoating. I don't know about any of you, but I can assure you that I would not be throwing money away on oil undercoating's. So, we left yet again without anything being fixed and another paper that says dirt and the oil undercoating are causing the problem. They just do not want to do the work because they would lose a little bit of money. They are a terrible establishment and want to hear nothing about actually helping you and having satisfied customers as long as people continue to line the pockets of the owner. I will never purchase another vehicle from them and I will never recommend anyone to either. They entire place is shady and just out to screw anyone over. More

Bought a used truck from Wade. It was the easiest vehicle purchase I have ever made. Low pressure and honest. purchase I have ever made. Low pressure and honest. More

Fantastic experience from first contact to pick-up.Matthew (my buyer) was exceptional and Corey (my pickup guy) could not have been more friendly. I got $2500 more than any dealer offered me f pick-up.Matthew (my buyer) was exceptional and Corey (my pickup guy) could not have been more friendly. I got $2500 more than any dealer offered me for trade-in. More

BUYER Beware....DECEPTIVE SALES PRACTICES On February BUYER Beware....DECEPTIVE SALES PRACTICES On February 20th 2020 we drove to the dealership to buy a used Chevrolet traverse, upon checking the car BUYER Beware....DECEPTIVE SALES PRACTICES On February 20th 2020 we drove to the dealership to buy a used Chevrolet traverse, upon checking the car few things were pointed out to the sales person and we were told that it will be taken care of, upon delivery of the car and as I drove it the car had the same problems, called the dealership and complained and the car was picked up for the second fix and the dealer had it for a few days, the car was dropped off again and upon driving the card after the 3rd fix it still had the same problems with nothing done to it. The problems were the following, 1. Brakes are soft and the car doesnt stop on time. 2. Car tilts to the right and as it drives and it's very hard to control the steering wheel. 3. Steering wheel wobbles as the car drives and excessively vibrates and shakes. I called and complained to the sales manager (Nate) and instead of listening to the problem in hand he started threatening me if I were to complain more about this that he will toss the car back in my driveway and that there is nothing I can do about it. Called the general manager Chad and left him a message but have not heard anything back from him or his office. The dealership still has my car since the purchase date....please stay away from this dealership. More

Great job Everyone here was very professional, and they kept their word. I recommend you to check out this dealership if you live in the immediate or nearby are Everyone here was very professional, and they kept their word. I recommend you to check out this dealership if you live in the immediate or nearby area. More