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Auto Locators of Texas
Plano, TX
32 Reviews
Your Used Car Dealership in Plano
Welcome to Auto Locators of Texas, the trusted name for used cars in Plano, TX. Our one of kind customer service and knowledgeable staff, along with our excellent selection of the best used vehicles is what has kept our customers coming back for years.
Auto Locators of Texas is a pre-owned car dealership located in Plano, Texas for more than 23 years, that focuses on three things: product, service, and price. We are unlike many traditional dealerships with a big fancy showroom (guess who is paying for that?), pushy sales people, and slick-fast talking managers.
We’re located off the beaten path because this allows us to keep our overhead costs low and pass those savings on to our customers so that we can offer the best cars at the best possible price. You’ll find a wide variety of cars in great condition, at great prices, backed by great service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 10:00 AM - 6:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 6:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 10:00 AM - 6:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 6:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 10:00 AM - 6:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 6:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
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Showing 32 reviews
January 31, 2012
Visited dealership on 1/30/2012 to inquire on a 2008 Range Rover. Worst customer experience I have ever had. A wasted two hours out of my day. Staff acted as if my business wasn't needed. After test Range Rover. Worst customer experience I have ever had. A wasted two hours out of my day. Staff acted as if my business wasn't needed. After test driving the vehicle I returned to find they had ran the VIN on my vehicle and were more interested in its history than telling me about the purchase I was there for. After asking questions about their purchase process I received no useful information. I left the dealership wondering how can do they business without showing any interest in selling to the customer. I got no substantial answers about their process and was told I would get a call in a couple of hours with information on how the trade-in process would work for my vehicle. I never heard back from them. The young girl I worked with was not friendly in the least, they didn't have information on file about the vehicle I was purchasing; basically the price was the only thing I knew via internet before and after the visit. They never even mentioned the cost. Also after test driving and looking over the vehicle it was apparent that little attention was paid to preparing it for a buyer. I have to wonder how they would treat a customer after cashing the check if this was how this is how they performed before the transaction. More
by ezrmoore
Employees Worked With
Unknown
January 14, 2012
RUN, RUN,Run to someplace else! This company has no service and treats their best customers like dirt! I purchased a 2008 Range Rover from Auto Locators of Texas, and three months later purchased a 200 service and treats their best customers like dirt! I purchased a 2008 Range Rover from Auto Locators of Texas, and three months later purchased a 2007 BMW X-5, from Autolocators. The X-5 had two cracked wheels and a tire that was dangerous to drive on due to a bubble in the sidewall. Autolocators gave me another USED matching tire and refused to replace the tire with a new $250 tire even though I had just purchased over $70,000 of cars in less than three months! In addition, Discount tire told me that they were scared to work on the cracked wheels and would not drive fast in case they fail! After numerous trips to the Discount Tire, and back to Autolocators, I had to purchase a matching front tire and finally got Autolocators to pay for a new front tire, so I could drive safely. ( I had to ask for payment, there was no offer to make things right)! As for the cracked wheels, AutoLocators was no help. They had to be filled with air every two days and I got no help whatsoever from AutoLocators! I was furious, and had spent way too much time trying to resolve the tire and wheel issues! The wheels were unsafe to drive on and AutoLocators Made no attempt to hold up even half of the cost. I have since sold the BMW, purchased a Mercedes from another dealership, and will never do business with AutoLocators Of Texas Again! Just talk with the snobs at t he front desk and one gets a bad feeling-no smiles! With this kind of service, they will be out of business soon! RUN from them-Don't even drive by-THEY ARE BAD! More
by Krbrands
Employees Worked With
Two
