Auto Haus on Velp

My new Honda SUV Great customer service from Bradley to Justin and Jenny! I am very happy with my SUV and all the personal touches, such as, getting picked by the deal Great customer service from Bradley to Justin and Jenny! I am very happy with my SUV and all the personal touches, such as, getting picked by the dealership to taking my SUV to the bank than back to the dealership. Made my life a lot easier! I highly recommend Auto Haus for you next vehicle! More

Awesome! These guys are the best! Bradley, Phil, and everyone else took such great care of me and made the car buying process a lot less stressful than it woul These guys are the best! Bradley, Phil, and everyone else took such great care of me and made the car buying process a lot less stressful than it would have been anywhere else. This isn’t my first car I have bought here at Auto Haus, and it definitely won’t be the last! More

Had $3500 in repairs in 4 months! Only gave me one car key! I bought a 2013 Ford Taurus sho for $14,000. It was gorgeous looking!........But good thing I paid $3000 for an extended warranty, because it needed o I bought a 2013 Ford Taurus sho for $14,000. It was gorgeous looking!........But good thing I paid $3000 for an extended warranty, because it needed over $3500 in repairs in less than 4 months! I went to Autohaus and told them the issues I was having with the car, power steering randomly shutting off in mid turn, as well as randomly other times, 4 wheel drive randomly disengages and warning lights come on as well as stumbling idle, poor fuel economy and check engine lights coming on. They gave me a loaner for a day or so and called me back saying "we cant find anything wrong with it, come get it " so i drive out and switch vehicles. I start mine up and the check engine light is on, go figure, so i have them scan it, and the same code and problem that i told them about came up, the service manager Joe, if anyone thinks he is qualified to be called that, says "ohhh take it to ford and see what they can do." Thanks Joe, your real smart...hope your not well paid! Did you even look at my car?...I take my car to Autoselect and they diagnose the check engine light and are now fixing it. Timing chains, $1,600 fix. Thats still not addressing the power steering issue or other issues. And on top of it all, they sold me a $14,000 car with one key, they didnt even tell me it only had one key. I had already signed for the car, then he hands me over one key, i say "uhhh, wheres the other one?" He says "ohh its coming in the mail yet from the last seller, well give it to you as soon as it arrives." They never gave me another key, not even when i went in to complain about the car issues. So i paid $14000 for a car with one key! They couldn't even just throw in a second key to keep a customer happy. All their cars look nice,....but if you dont take them straight to another shop and have it thoroughly inspected, you can expect to be making repairs to the vehicle. Just enough to sell! Im not a happy customer, i paid $14000 for a car with one key(unknowingly), that needed thousands of dollars worth of repairs, before i even left the lot! This was my dream car since high school, I finally got it!.......except I feel cheated out of my money in the process! Would not recommend this dealership to anyone! Thanks for some stress and headache AutoHaus! More

OVER THE TOP "A great philosophy is at work here!" A staff that truly wants to work with you AND please you! This experience gives the title ... a Car Salesman a "A great philosophy is at work here!" A staff that truly wants to work with you AND please you! This experience gives the title ... a Car Salesman a whole new definition. This is "MY Dealer For Life"...make him yours! More

Comfortable experience Phil & Jeana definitely make you feel welcome & are easy to deal with. They are friendly & Helpful with all questions. It wa a very nice experience ov Phil & Jeana definitely make you feel welcome & are easy to deal with. They are friendly & Helpful with all questions. It wa a very nice experience overall More

No BS Bradley and his staff are all about offering the best customer experience possible. I feel that I got a fair deal on a good vehicle. Bradley and his staff are all about offering the best customer experience possible. I feel that I got a fair deal on a good vehicle. More

Extremely Pleasant This was my first time at Auto Haus. Everyone was extremely happy and friendly. They were patient and super helpful and not pushy to make a sale. The This was my first time at Auto Haus. Everyone was extremely happy and friendly. They were patient and super helpful and not pushy to make a sale. They talk to you as a person not just a customer. More

Amazing experience Amazing group of people that work here and glad they made my purchase a very enjoyable time! Justin and the team went above and beyond what I was expe Amazing group of people that work here and glad they made my purchase a very enjoyable time! Justin and the team went above and beyond what I was expecting! I would recommend anyone to stop by and take a look! More

One Stop Shopping! Customer service staff was very friendly and knowledgeable as well as hands on. Provided options for warranty, insurance, loans and calculated monthly Customer service staff was very friendly and knowledgeable as well as hands on. Provided options for warranty, insurance, loans and calculated monthly payments allowing for informed decision making. Appreciated staffs willing to work with our time frame which was limited. Thank you for everything! More

No Piranhas Exceptional people who care. It sounds cliché but it’s absolutely true. Phil and Bradley are the real deal. A great experience. This is not the typi Exceptional people who care. It sounds cliché but it’s absolutely true. Phil and Bradley are the real deal. A great experience. This is not the typical car sales lot. Low stress combined with high customer service. We will be back for our next car. More