Auto Expo

Where do I start...Chris was the sales guy and I contacted him from CT to get me approved before I wasted my time coming there. I faxed him everything he needed. He contacted me and said I was appro contacted him from CT to get me approved before I wasted my time coming there. I faxed him everything he needed. He contacted me and said I was approved for a C-Class Benz and I told him no Thanks I was intereted in an E-Class and he assured me that if I gave him $5,000 down instead of $4,000 down he could put me in the E class. I specifically told Chris that I wanted the 06. So my husband and I arrived and he showed us the 04 E-class and stated that he didn't remember my email. So i looked at the 04 and decided due to the price $18,995 with the $5,000 down it would be fine. We spoke to the finance manager who told us we were approved and what our payment would be and to come back woth insurance but refused to let us sign anything but asked for a down payment. so we gave him a down payment of $3400 to go with the $200 we already gave them. Prior to arriving to pick up the car I emailed and spoke to Chris telling him to have the car detailed, light fixed etc. he stated thaty he would have everything ready. we arrived there and waited almost two hours and found out that they were just running our credit "to get the rate down" which was a lie. We finally meet iwth the finance manager who tells us he could only get us approved for a C-Class benz and not the E-class that was promised to us and we had insurance on already. My husband and I went ballsitic on him and he still tried to sell us the C-Class and anything else we didn't want. After being lied to that he would fight for us and work with the bank he finally agreed to give me my money back! I was livid and had to cancel the insurance. We basically put money down on a car we never had. Cjris didn't say one word to us after that, not an apology or anything. This place is a bunch of CROOKS and LIARS!!!! I am utterly dsgusted and warn you not to do business with these guys. They pumping up the prices and refused to show us the approval from the bank that stated we had to get a C-Class. It was ridiculous and an utter waste of our time!!! Many customers were complaing and yelling at the salesman and finance managers both times we were in there. LOSERS!!!! More

I HAD SUCH A WONDERFUL EXPERIENCE & IM EXTREMELY HAPPY & SATISFIED WITH MY INFINITI CHRISTOPHER HAD SOLD ME, HE DOESNT ONLY TRY TO SELL YOU A CAR, HE GIVES YOU GREAT ADVICE & IS CONCERNED WITH YOUR HAPPY & SATISFIED WITH MY INFINITI CHRISTOPHER HAD SOLD ME, HE DOESNT ONLY TRY TO SELL YOU A CAR, HE GIVES YOU GREAT ADVICE & IS CONCERNED WITH YOUR NEEDS.. I DEALTH WITH ANOTHER SALES PERSON AT THIS LOCATION & I WOULD HAVE TO SAY THIS YOUNG MAN CHRISTOPHER IS THE ONE YOU NEED TO WORK WITH, HE IS VERY SMART & HE HAS ALOT OF KNOWLEGE ON ANY VEHICLE YOU MAY BE INTERESTED IN, HE HELPED ME CHOOSE THE RIGHT CAR FINANCIALLY & THAT MEETS MY NEEDS EVEN WITH MY REALLY BAD CREDIT HISTORY.. I RATE THIS DEALERSHIP & MY SALESPERSON CHRIS #1 & I WILL RECCOMEND THEM ANY DAY!!!! More

Well first and foremost my name is Wendy and I was hesitant to go to Auto Expo.The first day i went I took a test drive and I really liked the car but it had some dents and scratches that i wanted the hesitant to go to Auto Expo.The first day i went I took a test drive and I really liked the car but it had some dents and scratches that i wanted them to take care of. So I left a deposit of $300 dollars for them to process my deal and to hold the car so that it does not get sold. 2 days later I go back and the scratches and dents were fixed and Ronny the finance manager really got me a great deal on my 2008 Mazda. My salesmen was Chris, a very polite young man. I really appreciate their hard work and I will be going back in 6 months to trade in my lovely Mazda for hopefully a more Luxurious car. More

My name is Janice I purchased a 2008 Lexus Es350 with 45k miles from Auto Expo and I love the car I love the options in it and specially the navigation and rear view camera. This is my first luxury car and I miles from Auto Expo and I love the car I love the options in it and specially the navigation and rear view camera. This is my first luxury car and I am so excited. I dealt with Cliff Chen and Ronny the finance manager, they stuck with me through the whole process no matter what. Everyone at the dealership was nice and it was a good experience for me. I will defitnitly buy my next car from Auto Expo and I recommend you do to. Thank you Auto Expo! More

UPDATE- Following my original post concerning the poor customer service experienced with Auto Expo, I immediately received an email from Auto Expo concerning the issues I originally stated. Those issues customer service experienced with Auto Expo, I immediately received an email from Auto Expo concerning the issues I originally stated. Those issues were resolved by Auto Expo within 48 hours of my posting. More

I was reffered to Auto Expo by my brother in law who purchased 2 cars from Cliff. I was told their service was great and I didnt believe it until I walked in and sat down with Cliff. I was blown away wi purchased 2 cars from Cliff. I was told their service was great and I didnt believe it until I walked in and sat down with Cliff. I was blown away with what those guys Pulled off. My credit was not all so great but with $2000 down they were able to get me financed for the Audi I have been searching for. They had sold the Audi in the color I really wanted but I was extremely satesfied with the payments Ronny (finance manager) got for me that I did not mind the alterntive at all! So overall these guys at Auto Expo are great, very friendly and they can expect me soon when I am ready to purchase my next vehicle. Thank you Auto Expo. More

i asked for keys no keys to car i ask to get head light change it took me two months to get it done i went out and found the same car at a really cheaper price. i asked if i can get the car i really want change it took me two months to get it done i went out and found the same car at a really cheaper price. i asked if i can get the car i really wanted they said yes but when the time came they gave me nothing but excuses i went with a pre authorize from my bank they by pass it and got the loan from entirely different bank More

I went to look at a car and gave them my License to copy for thier records. We couldn't agree on a price so I left and mistakenly left my license. It's been two weeks and they will not return my calls or for thier records. We couldn't agree on a price so I left and mistakenly left my license. It's been two weeks and they will not return my calls or mail my license. They want me to come back so they can try and sell me a car. This is not how you do business and I wold not recommend them to anyone. Glen Mackie More

i rate them as best, great guys, professional service, very curtious, cooperative,i would recommand everyone to visit the dealership, ronny was great, honest,gave me a good price and a low interest rate, very curtious, cooperative,i would recommand everyone to visit the dealership, ronny was great, honest,gave me a good price and a low interest rate, anyone i recommanded was happy dealing with him More

Josh Eduard made the initial experience superb.. He made it feel like you had known him for a lifetime- Avi picked up and took on the sale, Everyone is always very busy, but they draw on other to help out. it feel like you had known him for a lifetime- Avi picked up and took on the sale, Everyone is always very busy, but they draw on other to help out. (thus cutting down on your time waiting) Overall the experience was much better than other dealerships and they made the experience very seamless. thank-you More