Auto Country

They don't check used cars, "friendly" is a sales tactic Before I delve into my personal issue, I want to talk about the employees I dealt with. I don't recall the name of the employee who I dealt with to Before I delve into my personal issue, I want to talk about the employees I dealt with. I don't recall the name of the employee who I dealt with to get my loan situated (Jason, maybe?), but he was just generally unpleasant and I don't think I saw the guy smile once in any of our encounters. Just overall angry vibes. Dwayne seemed alright, except the car I bought needed two tires and he would only replace one, and made me pay for the other. Which I thought is pretty ridiculous, if I'm buying a car, it seems fair that all the tires should be in safe working condition. Scott is just your run-of-the-mill sleazy car salesman, the type that will kiss up to you in any way possible so he seems like a nice guy, but its blatantly obvious he is just using every trick in the book to get his commission in the end. My father was the first person to make contact with him, then when I met him (and throughout the rest of my experience) he went on and on about how great my father was and how lucky I am, though he'd only known him for as much as ten minutes. Clearly doing everything he can to build his rapport with me, and I got the salesman vibe from him instantly. Also, during the one minute I was with him in my car, to bring it across the street to talk to the mechanic (Scott referred to the mechanic with an ethnic reference I am not allowed to repeat here) that could fix the problem, I overheard his conversation with someone who had recently financed a car with Auto Country. He said something along the lines of "listen, dealerrater.com, go there, I know you want to leave a ten star review, but they only allow you to give five, do the right thing." As soon as he hung up he proceeded tell me how "that guy couldn't finance a ring ding" and they put him in a car, now he kept calling back and bothering him. Then he said to me, "Thank you for listening, you know you're better than Dr. Phil!" He is so transparent I could almost see the black void in his chest. Just goes to show how little he actually cares about these people, that he will talk smack about them to other customers right after talking to them on the phone. I figured that just in case that poor guy fell for Scott's crap and actually leaves a good review on here, I'd have to balance that out with my own review. I purchased my car in April. I wanted to make sure everything was in working order, so I told them I wanted a mechanic to check everything out before we finalized the sale. They brought it to their mechanic, Abington Sunoco. I shouldn't have assumed that they would be honest and unbiased, and that they would actually check everything out. Somehow they missed the part that the hood DIDN'T OPEN. I guess that's partially my fault for not opening it myself before I bought the thing, but I know nothing about engines so I figured I wouldn't know if there was anything wrong by looking at it anyway. So, when I brought it to get it's first oil change, I was surprised to find out that the hood didn't open. I brought it back to Auto Country, hoping that they could take care of it for me. I had never attempted to open the hood to have broken the release, meaning it must have never been opened by them at all to even check the thing out. But they told me to come back next week because the mechanic had another car he was working on.. I asked Scott if I would be paying for this, and he had to consult with Dwayne on the phone, and he walked about 50 feet away, probably so I couldn't hear the conversation. He came back to me and said some words that basically contradicted themselves, at first saying I'd have to pay, then saying they'd fix it for free. I said, "for free? Or am I paying?" And he replied, "if they have to do work on it then you have to pay, but it might be nothing. If it's nothing, we'll fix it for free." Hm. I'd hope I wouldn't pay for nothing! And if it was truly "nothing," I wouldn't have been back there in the first place! In the end, all that is my stupidity for not opening the hood before I bought the car, but it also shows their incompetence/dishonesty, as this clearly shows that either they do not check these cars out AT ALL before they sell them, or they do and just decline to tell the buyer any of those problems they find and hope they don't notice before they sign the papers. I refuse to give them any more of my money, and instead will be a keyboard warrior and fight their bad service with my bad review. I'm sure they will reply to this review and try to say they did nothing wrong, they are honest salespeople and that, hey, they've been in business for 25 years! They must be an honest company! I read in one of their replies that they "fix nearly everything." If that was true I doubt my car would have needed tires, and I would expect the hood to open when I finally go to get an oil change. And, wow, upon further reading, I'm even more surprised by this bit of one of their replies: "If he has any further questions or accusations, we would appreciate a conversation with him, not a negative review while safely sitting behind his computer." Safely sitting behind his computer? Just what is it that you're implying there? Anyway, my belief is that a review like this is the best way to let people know about the people they might be dealing with. If I called them and talked to them about this, I'm sure they would use their fake charm and salesman tactics to try and swing me over to their side, and then nobody would ever know what I dealt with. These sites are literally here for this specific purpose, for a straight, honest, UNBIASED review. Don't bother calling me guys and trying to make this right, I will not be changing this review like one other reviewer did. You shouldn't need a negative review to open your eyes to the fact that you should be doing the right thing and treating your customers with honesty and fairness. More