Auto Country

This dealership is a joke. When going on there web site I seen a Land Rover for sale, called the dealer they said that the Land Rover was still available. Went to the dealership and the Land Rover was on I seen a Land Rover for sale, called the dealer they said that the Land Rover was still available. Went to the dealership and the Land Rover was on the front lot with all the other vehicles for sale. Dan, the sales man approached me, after telling him I was interested in the Land Rover he said, "it was junk", and there were major things wrong with it. I told him I came to the dealership and called on this car, again he told me that i could not buy it. He ended up showing me a SUV, I liked it and put a deposit on it. Gave him all my info for financing, he told me that it would take a day or 2 for approval due to the fact my credit score was not that good but guaranteed me that financing would not be a problem .and I would be in the car within 3 days. Called the dealership 2 days later, Dan was not available so I left a message for him to call me back, all day, no call. Day 3 same thing, called several times, no call back. Left a message that I would be going to the dealership @ 12 to talk about my trade in, got there and was treated so poorly. Kept me waiting and waiting. when we finally did get him to sit down and talk about the SUV again he talked in circles and Dwayne stepped in to talk for him and gave me the value of my trade, still nothing got accomplished, I knew then that this was a huge mistake. after 5 days of doing this and being blown off time after time Dwayne finally took my call, told me I was approved for a car that was not even the SUV I had put a deposit on. Told him no way did i want that car, I wanted the SUV that I had put the deposit on. He then told me that that's what Dan had put through and that's what I qualified for but the car was the same price as the SUV. So shady! . On the 6th day again I called, left message after message. No call back. On the 7th day and a week of being blown off I told the receptionist that I wanted my deposit back and I wanted to cancel the deal. Then and only then is when Mike got on the phone, I told him the situation and told him i went else were to buy a car. His professional response was "were JD buy rider"? Was rude and so unprofessional, He then expressed the fact that they broke there butts to get me financing. It took the dealership that I ended up buying a car from 2 days to get financing for me and on the third day I was driving my new car, the salesman was great and professional, no run around. Got the SUV I wanted and the payments were exactly were I needed to be. It's places like this that give Car dealer and sales man a bad reputation. They are the classic case of why good sales man end up with that typical shady car dealer image. So not true, there are some really great professional sale people out there. I did end up buying the car i wanted from a reputable dealer. More

suv ford excursion Thank you for helping us get into a vehicle in our very desperate time of need. Great customer service. Just took a little longer to pick it up than Thank you for helping us get into a vehicle in our very desperate time of need. Great customer service. Just took a little longer to pick it up than I thought it. More

I was so very excited to get my first vehicle ever. When I started this process I was completely satisfied but I have still not received my vehicle and am not sure when I will be getting it. I keep getting I started this process I was completely satisfied but I have still not received my vehicle and am not sure when I will be getting it. I keep getting told different things and it is very frustrating. I have done everything on my part yet it seems like I'm no longer important because they got their sale. I am supposed to be talking to Gilly once more today to see if today will be the day I get my car when I was told the day I signed the paperwork I was told Wednesday morning at the latest. It seems like they don't care when I get my vehicle and its making me question their customer service. More

So far I have not gotten my vehicle but i feel compelled to write, I have been shopping around everywhere, I have been told with my credit and my income I would have very little luck with getting a good dea to write, I have been shopping around everywhere, I have been told with my credit and my income I would have very little luck with getting a good deal. I drove into the auto country lot with my wife and 4 yr old daughter, in hopes to get the suv we had our eye on. Unfortunately we were not able to actually get it because he was already taken. But the gentleman in the Blue Coat ..I can remember his name but his smile was welcoming. He showed me and my wife around and we looked at others. what i liked about the way he handled that part was he stood back and let us choose and not try to tell us what we want. we found something we loved...surprising to me because I swore I wouldn't by another Ford. He gave us the keys and we drove it for a test and it was smooth, everything worked, and it was clean from top to bottom. I asked about a couple of scratches and he said just a little paint probably no problem( Don't know if they would be paying for it or me) but either way they weren't major. We talked about my situation and with such confidence they said no problem they would get on getting me approved. I was stunned at how quick and sure they were i had to double check with them that i heard them right about it not being too much of a problem, as the whole office was handing my daughter quarters for candy lol.. So i left a deposit and shook hands with both of the gentleman. Me and my wife went on..the next morning (today) I get a call they can work with me and to bring in my paperwork of proof. I was shocked just that quick they answered me. I don't know how it will turn out but i trust they will do what ever they need to make sure I'm driving. Dwayne and the other gentleman seem to know what they are doing..which is more than i can say for most used cars dealerships and I have had my share. I can't wait to see how this week goes. Siked!! they seem like awesome people...I will update soon. More

I have to say we have never wrote a bad review about anyone, but sorry to say this is by far the worst dealer we have ever dealt with. After what they did to us I would not recommend them to anyone,I w anyone, but sorry to say this is by far the worst dealer we have ever dealt with. After what they did to us I would not recommend them to anyone,I would not even buy a bicycle from them. We brought them a van to trade in, by the time we got the van there it started to have some problems. (we lived 4 hours away) They quoted us a price and said if we stayed over their mechanic would be there in the morning to look at it. So we stay over and guess what, oh the mechanic is not coming in today. So they quote us a price and we have to take the bus to get home because they suggest we don't drive the van anymore. So now we call them and they say well the van needs a new transmission so you have to give us an extra thousand dollars. So we complain a little but we do it. We bought a ford F250 pick up with a plow. They guaranteed the plow worked. Also the truck had some rust on it,so they said for another extra thousand dollars we will have all the rust cut out and fixed(NO bondo) so we agree. So after about two weeks we go to get our truck. It looks good,so we take it. So we get home and take the plow out of the back, hook it up and guess what again,it DOES NOT work. But we don' really want to go all the way back there (which they new, we live four hours away) so we take it to our own guy to fix but after three hundred dollars, still not fixed. Meanwhile the pumpkin in the back is leaking so we had to fix that,two hundred more dollars. And then only after about six weeks all the body work that they did is completely BUBBLED. Also now the service engine light is now on. Took it to our mechanic who says we need a new oxygen sensor. So we call them back and tell them...the paint is all bubbled, the service engine light is on, it needs a new sensor, the shocks are about to fall off,and the plow does not work( oh and the remote is a peice of junk w the wires hanging out) So we call them and they say we have to bring it there they will have it taken care...Well guess what our truck was there for a FULL EIGHT WEEKS!!! WE get there and the lights on the plow are SMASHED! No new shocks,no new sensor,no new reomte and still rust and a whole in the body...are you kidding me??? and now no one will call us back!!! We gave them a chance to fix this and they didn't. More

I had been looking for a car but I needed some financing(only had 1,500 to put down) and was told by 3 other places I would be lucky to get 21% apr(if I was lucky). I then found a car at Auto Coun financing(only had 1,500 to put down) and was told by 3 other places I would be lucky to get 21% apr(if I was lucky). I then found a car at Auto Country and went down to check it out. It was mint condition and I decided to purchase it. I filled out the finance application letting them know my credit is only ok since there's no problems but I'm only 22 so have little history. Dwayne not only got me financing I could afford, he found a bank that gave me a rate of 10.9%. They also helped out with transferring my registration and insurance so that I had to do almost no work at all. Overall I give them 5 stars and while I hope I won't need a new car for a while, I will definitely go back there when I do. More

i bought a 1997 ford expedition 4-5 years ago from them and they worked with me to do the buy here pay here payments witch was a huge help as my credit is not the greatest. I am going back this weekend to and they worked with me to do the buy here pay here payments witch was a huge help as my credit is not the greatest. I am going back this weekend to meet with them again and try to get a new suv as it is time and i have no dought in my mind they will get me in a vehicle diving as they did several years ago they are a great dealership and i try to send people there way when ever i can More

First the sales part - not good. Was told many things by the sale person that were not true. Promised report - never received and was told after the fact that there is not a report avail, promised part - s the sale person that were not true. Promised report - never received and was told after the fact that there is not a report avail, promised part - still waiting 6 months later, ignored by this sales person when visiting for service. The good/bad news is that after 4 months car needed extensive work but was handled professionally by Dwayne in service. Overall car is not worth the money paid. More

I would like to make it known that shortly after writing I would like to make it known that shortly after writing a negative review I was contacted by the management at Auto Country. I have to admit I was I would like to make it known that shortly after writing a negative review I was contacted by the management at Auto Country. I have to admit I was shocked that I even got a phone call. But it did not end there, I was asked to bring my truck back to the dealer in order to show the staff exactly what the problems were. I did this and to my complete surprise, Dwayne asked if I was able to leave the truck with him for a few days because he was going to remedy the situation. I did just that, and three short days later I recieved a call, informing me that my truck was fixed and I could pick it up any time. I returned to the dealership and found that the staff had sent my truck to a third party repair shop and had all of the problems rectified. They had cut, welded, repaired and replaced sections of the frame, the rear suspension, and repaired the sheet metal in the truck bed... a job that without a doubt cost thousands of dollars. At the time these repairs were completed I was outside of my limited warranty, but when I asked Dwayne what I owed him, he answered "nothing" and simply requested that I make it known that Auto Country was eager to make a customer safe and happy with a vehicle they had sold. I have to say I was amazed, at the quality of service and genuine concern the staff afforded me once they were aware of my problem and dissatissfaction. I will leave you with this, you can be sure that you will receive a quality product and stellar service if you choose to do business with the folks at Auto Country. And if for any reason you are not satisfied you will not believe the lengths these people will go to in order to make you a satisfied customer. More