Auto Club of Edison

Worse Experience ever!!! I went to Loman despite all the bad reviews from multiple people I know in my area and in other areas, also reviews that I have seen online. I went o I went to Loman despite all the bad reviews from multiple people I know in my area and in other areas, also reviews that I have seen online. I went on their webpage multiple times to check their inventory and got TONS of phone calls over the past few months trying to sell me a car. I finally went in to see what they could do. They are running a promotion up to $5400 OVER trade in value, or matching down payment up to $5000. I do not have a down payment so I told them I'd be trading my car in. My current loan buy out being aprx $4500 and trade in value being about that. I was told excellent news, they could put me in a Nissan Sentra. Bad news, I am a family of 5, sometimes 6, I need a vehicle BIGGER than the vehicle I currently have that seats 5. I told Scott and James both I was willing to work with them but it had to be a vehicle that seats 6. They showed me a 2009 Mazda 5, red in color, which is making a grinding noise and wheel shaking like theres an axle problem. When I told Scott I'd like to bring my mechanic the next day, he went to James who then told him to show us an 08 Dodge Grand Caravan. The Dodge ran better than the mazda, had some flaws, and finance told us they had gotten us approved however were having issues getting the particular vehicle approved due to the fact that it had no frills. We were told by James to give them a day or so and they would contact us. I went on their website the following day to show someone the van we were looking at and noticed it was no longer on their site. I called the next day at aprx. 9:30, and was told the manager would not be in until after 1 so I left a message. I called again aprx. 5pm, was told Scott my salesman was with a customer, and was placed on hold for finance. James took the phone call, told me "he didn't remember me and to hold a minute so he could find my paperwork". A minute turned into 1 hour and 9 minutes according to my phone timer. During this time I heard multiple sales people in and out of the office, speaking of other clients, financial situations and even FACEBOOK STATUS. Ater 1 hour 9 minutes someone picked up the phone placed it on hold then disconnected it. My husband waited about half an hour then tried calling back only to be told that Scott wasn't in today (even after I was told he was with a customer). My husband knowing that we were being played told them what kind of joke are you playing my wife was hung up on after an hour hold. When James finally took the phone James told him wonderful news we got you approved we need $1700 down. My husband understandably was upset and starting yelling because this entire time our needs were not being heard. After James told him that "he was the manager and he had to listen to him" my husband hung up on him. James called back and I took the phone. I listened to him and another gentleman trying to sell me on how good their dealership is and how much business they have how many cars they sell and how no one else is going to get me the deal they were able to get me and I tried to reply back that with their reputation we went there anyway to give them an honest try and the thanks we got was we can't even get a phone call in return and he immediately tried to speak over me blaming me for the fact that I needed a $1700 down payment because I refused the car they suggested (again the nissan sentra that is NOT BIG ENOUGH FOR MY FAMILY OF 5) so I told him I was done with the conversation but to rest assured HE is the reason he lost my sale and HE is the reason why I would place a bad review on here and any other sites to warn honest people THEY ARE NOT THE DEALER FOR THE PEOPLE, THEY ARE THE DEALER OUT TO MAKE A BUCK! More

Very Cool. My situation was a hard one but they tried the best they could. they were understanding and very willing to try to get me into whatever I wanted. I wi My situation was a hard one but they tried the best they could. they were understanding and very willing to try to get me into whatever I wanted. I will come back when my situation improves and buy a car. they were awesome. More

dealer virgin we've never leased or financed a car this was a 1st for me and my husband but after so many years of working so hard we decided to just see and set ou we've never leased or financed a car this was a 1st for me and my husband but after so many years of working so hard we decided to just see and set our sites on next year for a new car. we never expected to walk in and and try to get a car we had tough credit but were working towards building it... its not that easy with 2 kids bills are ever coming. we gave our info and went home expecting nothing....Mike told us...dont worry i'll call you at 12 or 12:30 to give you an answer ... we got a call at 12p, it was go !! a few hours later we came home with our new car. Mike was a great guy to work with he was very knowledgeable and what he said he would do he did I'm so happy still run to the window to look at my car. see you next year!! i'll be back !!!! More

2023 dodge avenger Max was very helpful and dedicated his entire afternoon and evening making my trip there the best one ever. And the experience was awesome and I enjoy Max was very helpful and dedicated his entire afternoon and evening making my trip there the best one ever. And the experience was awesome and I enjoyed my time there More

Extremely long wait Sales reps were great, however it took 7.5 hours to close the deal. My mother was sick and I left work early. I arrived at 2pm and did not leave th Sales reps were great, however it took 7.5 hours to close the deal. My mother was sick and I left work early. I arrived at 2pm and did not leave the dealership until 9:30pm. More

great service I have been to plenty of dealerships but nothing like lomans. Prices are great unbeatable, I will recommand friends and family to this dealership. By I have been to plenty of dealerships but nothing like lomans. Prices are great unbeatable, I will recommand friends and family to this dealership. By the way the sales man Max was great! Keep up the good work guys. More

This kid is not your typical salesman very kind!! Brandon is the sweetest most kind gentleman, he made the deal go smooth and pleasant at a fast pace, my brother had the same lovely experience with hi Brandon is the sweetest most kind gentleman, he made the deal go smooth and pleasant at a fast pace, my brother had the same lovely experience with him, a+!!! More

Great service I went to loman and young named Michael carucci helped make my decision and I felt very comfortable with decision and working with Michael and recomme I went to loman and young named Michael carucci helped make my decision and I felt very comfortable with decision and working with Michael and recommend anyone to this this dealership with or without credit and definitely recommend Michael any time. More

loman As soon I walk in the door max came up to me n my friend greeted Me n he help my friend looking at cars he wonderful and good with customers As soon I walk in the door max came up to me n my friend greeted Me n he help my friend looking at cars he wonderful and good with customers More

Excellent service Very good customer service when dealing with max . He is very polite and was able to answer all of my questions . It was my best experience when buyin Very good customer service when dealing with max . He is very polite and was able to answer all of my questions . It was my best experience when buying a car yet , i want to thank him and i will recomend max aquino to my friends and family. Keep up the good work Max. More