Auto Boutique Texas
Houston, TX
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The dealership and the sales lady that helped me was very helpful. They made me feel right at home and answered all my questions. They were not pushy at all but willing to help. I highly would recommend this helpful. They made me feel right at home and answered all my questions. They were not pushy at all but willing to help. I highly would recommend this dealership for a purchase. More
The dealer made the car buying experience smooth with no pressure to buy any add ons but simply went over them and gave me the option to except or decline!! pressure to buy any add ons but simply went over them and gave me the option to except or decline!! More
Wonderful experience! Stayed in touch with us the whole time and stayed open late so we could see the truck and buy it. Great experience!! Stayed in touch with us the whole time and stayed open late so we could see the truck and buy it. Great experience!! More
Great Communication! Wonderful low pressure atmosphere. I like the way they do business. I will definitely recommend them to my friends. Fair price for a fantastic vehicl Wonderful low pressure atmosphere. I like the way they do business. I will definitely recommend them to my friends. Fair price for a fantastic vehicle.. More
Pros: Price. Cons: Everything else. I knew the car I wanted. We discussed ahead of time. Unfortunately, I had to have conversations with THREE different Cons: Everything else. I knew the car I wanted. We discussed ahead of time. Unfortunately, I had to have conversations with THREE different people. First Peter, then Brianna, then finally Edwin. And none of them had a clue as to what was going on. I'd respond to peter via text/email and he'd get back to me a day later with a completely unrelated reply (are you still interested in this car?). Enter Brianna. I get a little hopeful because she actually sends pics and video of the car, clearly knows more. But boy oh boy, you'd think they don't even care about selling the car given that the average response time was a day. Even though I'd send multiple messages. FINALLY Edwin calls me ... looking for Peter. I tell him he has the wrong number then connect the dots and call back. He's ... at least he's responsive. In a timely manner. But I was clear about my car trade in being a lease, yet I get there and it's like some giant surprise. Long story short(er): I was there FOUR HOURS. For ONE car. Not test driving options, not negotiating, just sitting there by myself. With no communication. No nothing. I didn't even know there was coffee until someone made fun of me for falling asleep. I drove down 3.5 hours for this car, took longer to get the car then to drive down. You know what would be good if you're gonna keep someone there for 4 hours? Maybe SOME kind of food option. Snack? none. Vending machine? nope. ANY option? negative. I did occasionally get a smiling "oh we're working on it" from the manager (who, while he pissed me off by ignoring my situation, was definitely good at his job with others I give him that). But I absolutely love my car. It's basically new, and the price was the best i could find anywhere. So as long as you've got nowhere to be... and maybe some snacks... and a pillow... yeah you're good. But if you want a quick and efficient experience with staff that you feel actually wants you there... look elsewhere. More