Auto Boutique Texas
Houston, TX
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They firm was great. Good people and follow through. Bought the car I was wanting from them with no issues or problems. Would use them again. Good people and follow through. Bought the car I was wanting from them with no issues or problems. Would use them again. More
I have purchased two vehicles from Auto Boutique Alvin in less than 6 months. The first one I bought was a 2021 Ford Expedition for $42,000. Within three days of leaving the lot the check engine light came o less than 6 months. The first one I bought was a 2021 Ford Expedition for $42,000. Within three days of leaving the lot the check engine light came on and it was the catalytic converter. I call up and at first the sales person gives me the run around then I get ahold of the Service Manager. Who was great when it came to customer service, but it took us 4 times of going up there and them saying it is fixed, leaving and it coming back on within 24 hours in order to get it fixed. Fast forward 6 months later - check engine light comes on and guess what it is.... the catalytic converter. We had bought a second car from them 2 weeks ago (before the light came on again) I only did so because I thought the issue on my wife's car had been fixed the right way (it clearly wasn't considering it's been less than 6 months and its acting up again.) and this time it is a 2022 Ram 1500 Classic with 40k miles on it. Here we are two weeks later and the Truck is broken down in my driveaway. I called the SVC manager a week ago to let him know that both vehicles were messing up again and never heard back. How is it that two cars with less than 50k miles bought from them are both having such detrimental issues? I'm going to have to pay $800 to fix the truck + the towing fees in order to fix a car I bought TWO WEEKS AGO. Let alone the catalytic converter on the 2021 Expedition. How do you have these kinds of issues when you have bought 80k worth of vehicles from them in less than six months? I will be going to the BBB with this. Run Away -- They Sell Lemons, not cars. More