Autex Mazda of Keene

Great experience from a single-owner dealership I was shopping around for the best deal I could get in four-state area around western mass - especially looking for what I had determined was my dream I was shopping around for the best deal I could get in four-state area around western mass - especially looking for what I had determined was my dream-car in a great color - when I was contacted by Charlie that they had one on the lot. After some initial confusion (use a phone rather than email with these folks for best results), I decided to take a look and drive the hour to get a sense of this car. Boy am I glad I did! The car was everything I was hoping it was and more! And unlike other dealers in western mass who had babysat with me while I test drove a car, at Autex I was able to take the thing out for a real spin by myself. I know it sounds silly - but when you've got someone looking over your shoulder it puts a huge crimp on your ability to really get a feel for the car you're driving - takes away your permission to try things out. So I got a real feel for the car, which sold me on it then and there! After returning to the dealership, I found Charlie and Tim to be laid back, easy to negotiate a fair deal with, and a total lack of the usual run-around bull-crap that most dealers employ (IMX). Nobody tried to drag the process out, or pinch me for yet a few more dollars or up-sell a bunch of useless "features" or such. Just honest negotiations. And the best part followed. Since I am in western mass, there had to be some coordination to get new plates and delivery of additional money down (my fault for not bringing my check book), and Tim & co. went out of their way to try to get all of the paperwork and RMV title & registration taken care of quickly - the very next day in fact! I've bought three new cars from dealerships so far, and this was by far my best experience. Recommended. :D More

Great Experience Let me start by saying the reason I choose Autex Mazda was because when I first stopped by and was in the "just looking" phase I was approached by Don Let me start by saying the reason I choose Autex Mazda was because when I first stopped by and was in the "just looking" phase I was approached by Donald Class. He was professional and not pushy. Her educated me on the vehicles they had on the lot and listened to my concerns. I had been to other dealerships in Keene and each time was approached by sales people who clearly only had a sale in mind. They did not care about what was best for me. I checked in a few times with Donald to see what was available and finally the perfect Mazda CX 9 came in. I test drove, took some time to think about it, test drove it again, and then I was able to submit all the financial info on line and this was so convenient. Donald let me know exactly what documents and information I needed and the sales team kept me informed all the way. One thing I found is that several of the people on the team also drive Mazda's, being a first time Mazda owner this was important because I felt the staff really believe in the cars they sell. Donald is extremely professional and knowledgeable. He was also good about following up after my purchase to make sure I was satisfied with my car and experience. I though that was nice. I would highly recommend this dealership to all my family and friends. They truly define quality customer service! More

Donald Class is 'Da Man Donald Class gives the title "salesman" a whole new meaning. His ability to make you feel relaxed and well informed goes way beyond what is required f Donald Class gives the title "salesman" a whole new meaning. His ability to make you feel relaxed and well informed goes way beyond what is required from salesmen. Don was not there to push a product but was there to meet a need. My wife and I was looking to purchase a new vehicle, but our credit wasn't the greatest. Don was honest and up front. He made us aware of what we would be facing and then he delivered on everything he spoke of. There were no hidden cost, no delays and no hassles. Don made our car buying experience an exciting event!! If you are looking to purchase a new automobile the Autex Mazda is the place to go and Donald Class is the man to see!!! A big Thank You to Tim Hall for all you do!! More

MOST wonderful car shopping experience possible The laid back approach and friendliness I experienced made it easy for me to feel comfortable when shopping for a new car. I didn't feel pressured and The laid back approach and friendliness I experienced made it easy for me to feel comfortable when shopping for a new car. I didn't feel pressured and Steven was professional, listened to me intently, and knew just which cars to show me. Right from the start I could tell he was confident in his ability to find me the right car. With so many options out there it is easy to get overwhelmed. Most salesmen I have worked with seem like they have a rehearsed, cookie cutter attitude when TRYING to sell you a car. You should absolutely talk to Steven Shepard at Autex of Keene if you are looking to purchase a new or used vehicle. Anyone can memorize a few lines and take you through the motions to get you to go for a test drive. With Steven, I knew he was there to help me find the best possible fit for my next car. He understands and values the importance of the customer experience in a way I never could have anticipated. Thanks again to Steven and the sales team at Autex for all your dedication and patience during the car buying process! More

Great dealer relations Have purchased 2 cars from Donald over a 3yr period, and contemplating number 3. Not your typical, stereotypical car salesman. Very down to earth and Have purchased 2 cars from Donald over a 3yr period, and contemplating number 3. Not your typical, stereotypical car salesman. Very down to earth and easy to talk to. Doesn't try and pressure/bully you into a purchase. Very accommodating and patient. Would definitely refer people to him for sure! Great asset to the dealership. More