Autex Mazda of Keene

Great buying experience I had a great car buying experience 5 years ago when I was looking at an used VW car of theirs (didn't buy that time) so I made sure to see what they I had a great car buying experience 5 years ago when I was looking at an used VW car of theirs (didn't buy that time) so I made sure to see what they had at their dealership this time around. And I was glad I did, they had what I was looking for, and Gretchen Jackson (Sales), Tim Machunsky (Manager) and Tim Hall (Loan, title and other paperwork) where a delight to work with. They listened, accommodated and went above and beyond all my needs when I bought my VW TDI Jetta Wagon with them. I will most certainly go back to Autex next time I want a car. Thank you Autex! - Peter More

Easy Buying Process I was interested in buying a Mazda for a long time. When my 2005 Chevy Cavalier was totaled in an accident last Fall it was time for a new ride. I w I was interested in buying a Mazda for a long time. When my 2005 Chevy Cavalier was totaled in an accident last Fall it was time for a new ride. I was away out of the country for 3 months, so I put off buying a car until I returned. When I returned I first looked at Fords and Hyundais (different dealerships). Nice automobiles but they didn't do anything to move me to make a purchase. I needed a new car but I was not exactly sure what. So I went with my first instinct and drove to Autex Mazda in Keene, NH. I had trouble making a decision between a Mazda 6 and a Mazda 3 Hatch. Donald Class helped me with my decision. There were no high pressure points, just information, realistic options and expectations. I didn't need all the bells and whistles like heated seats, backup camera, navigation system......but the staff impressed upon me that I would appreciate these features. So I bought the Mazda 3 with a little more features and options than I originally planned on buying. I was glad I bought this car off the lot as it really was a great car. I know I made the right decision when I looked at the 20-day license plate and someone wrote in black ink, "Thank you and God Bless, with a smiley face". Amen! More

best yet Gretchen and Tim were a great help. Best experience I've had at a dealership so far. I've had my car a week and had the tpms light came on. I stopped Gretchen and Tim were a great help. Best experience I've had at a dealership so far. I've had my car a week and had the tpms light came on. I stopped by and they took it right in and put air in my tires. Great customer service so far. More

Totally stress free I'd been searching and researching cars for some time and had decided to try Autex as a last resort. My salesman, Donald Class' laid back approach was I'd been searching and researching cars for some time and had decided to try Autex as a last resort. My salesman, Donald Class' laid back approach was very helpful. I really appreciated his respectful attitude and the fact that he seemed to listen to my concerns and try to accommodate. Though I had no intention to buy immediately, I felt great about the deal they were offering (which had not been my experience thus far) and the Mazda service and product appeared to be one of the best I've found. I'm still surprised to feel so good about what is generally a stressful experience! Donald made it a low-key, easy interaction! More

Leased a new car-Mazda3 I am so glad a friend suggested looking at Mazdas when it came time for us to get a new car. The dealership in Keene was incredibly pleasant. There w I am so glad a friend suggested looking at Mazdas when it came time for us to get a new car. The dealership in Keene was incredibly pleasant. There was a calm atmosphere, despite it being the last Saturday in December (and it was clear they were fairly busy.)We were greeted immediately by Donald Class who carefully listened to what we needed. We were very frank that we were on a tight budget --never once did he try to convince us to get into a car we cannot afford. As said before, we were there on a friend's reccomendation so we didn't know much about Mazdas. Mr. Class believes deeply in the value Mazda offers. We learned a lot from him. These cars are dependable, affordable, and get great gas milage. All that, and leasing one from the Keene dealership could not have been smoother. All the employees were friendly,including the man who helped us with the credit report and financing. I'm very glad we are Autex Mazda customers. I have already suggested the dealership to some friends who are looking for a new car. More

Who knew buying a car could be so pleasureable I owned my previous car for 14 years and loved it but needed to get a new one - I had very specific requirements for a new car. The folks at Autex we I owned my previous car for 14 years and loved it but needed to get a new one - I had very specific requirements for a new car. The folks at Autex were able to meet those requirements and more. Over the summer, I had gone in to check out a few Mazdas but said I wasn't ready yet to purchase anything. They did not pester me with calls or emails. When I was ready, I came back to look at cars. I appreciated that. When I decided on the Mazda 3 i Grand Touring 5 door, they were able to get the exact color with the accessories that I wanted as well. There were none of the usual back and forth with the sales manager to purchase the car. It was all done with the utmost respect for the customer. I also appreciated that Charlie talked directly to me and made sure that I understood the car and did not direct the information to my husband. I would highly recommend Charlie and the staff at Autex to anyone who is looking for a car. Mazda should be thrilled to have Autex selling their product. Jeanne C More

Great sales and service staff. Buying a new car at Autex Mazda was an enjoyable experience. Staff were friendly and easy going. None of the pushy sales techniques I encountered el Buying a new car at Autex Mazda was an enjoyable experience. Staff were friendly and easy going. None of the pushy sales techniques I encountered elsewhere. They had a lot of choices for Mazda 3's to choose from, and gave me a great discount on accessories. Their financing shopped around and found me a better rate than I was expecting. I've had one minor issue with the infotainment center. I called near closing time, and their service department fit me in and took care of it quickly. More