Autex Mazda of Keene

Very Helpful Staff!! We were looking for a used pickup, when we found one at Autex. We had an appointment to go test drive but when we got there the truck was not there. G We were looking for a used pickup, when we found one at Autex. We had an appointment to go test drive but when we got there the truck was not there. Gretchen & Tim figured out a way we could test drive the truck without any inconvenience to us. Needless to say because of their dedication to make the customer happy, we were able to drive the truck & ultimately bought it. More

Great new car! It's been many years since my family bought a car at Autex, and I am happy to be back in the family. I worked with Gretchen Jackson who was responsiv It's been many years since my family bought a car at Autex, and I am happy to be back in the family. I worked with Gretchen Jackson who was responsive, helpful, and not at all pushy. She had answers for all of my questions, made sure I was not missing anything, was perfectly happy to let me comparison shop with other dealers, and came in on her day off to make sure that I could see the car I was interested in. The car I purchased (after a lot of research) was very fairly priced, in immaculate condition, and I am very pleased with my purchase. I'm looking forward to many years in my new (to me) car, and Autex will absolutely be on the list of dealers I consult in the future. More

Knowledgeable and kind staff. The sales staff was very kind and accommodating and very knowledgeable. They were not pushy and very understanding of our wishes for the particular ve The sales staff was very kind and accommodating and very knowledgeable. They were not pushy and very understanding of our wishes for the particular vehicle that we wanted as well as what we had to trade. Adam our salesman was very knowledgeable regarding the car we wanted to purchase and explained everything in terms we understood. Highly recommend this dealership to anyone looking for a Mazda vehicle. More

2nd new care from this dalership I had purchased a Mazda 3 from Autex in 2013 and recalled that the experience was pretty easy-going. So when I got a message from my prior sales pers I had purchased a Mazda 3 from Autex in 2013 and recalled that the experience was pretty easy-going. So when I got a message from my prior sales person - Gretchen - that now was a good time to trade in my 2013, I decided to go in and see what could be done. With three kids in college we needed the payments to stay approx the same. A couple hours later I had purchased my second Maxda3 from Gretchen and I am just as happy this time as I was in 2013. She's easy to talk to and does not make the process the least bit stressful. I assume I will go back in three years and get another car from Autex. More

Very helpful and honest I had been taking my old Mazda in for repairs for a few months and was satisfied with the service department. Then when I needed a new car, the employ I had been taking my old Mazda in for repairs for a few months and was satisfied with the service department. Then when I needed a new car, the employees treated me very fairly and were honest about the pros and cons of the cars I was interested in. They also went the extra mile to ensure my purchase was easy. Great experience, and now I have a great car! More

Donald Class & Autex Donald Class was great to work with. I had specific options that I wanted and the cars that were available in the lot did not have those options. Do Donald Class was great to work with. I had specific options that I wanted and the cars that were available in the lot did not have those options. Donald was very patient with me as I waited for the right combination to be found. He offered test drives in a variety of configurations, but I really would not take anything but a certain color with the safety/technology package. I ended up with a Model 6 instead of a Model 3 (with the correct color and options) at a very fair price. As long as you have reasonable expectations on price and are aware that they cannot sell a car for less than they pay for it, Autex will work with you. Right before my deal was sealed, there was a huffy guy that was convinced that by being arrogant, nasty, and rude that Autex would match his price just to shut him up. They didn't, he told his wife and dog that he was leaving, hoping that they would be stopped, they left (without being stopped), and then I stepped up and negotiated a very fair deal by treating them with respect and understanding the fact that the prices are negotiable but that the sticker prices are not marked up like jewelry of furniture. Check some of the websites that calculate what prices you can expect to pay. You won't look stupid if you do your homework. The time in the "interrogation box" when signing the final paperwork at delivery with the top manager is still an exercise in "Just Say NO" as multiple $500 options are offered as a "take it now or you lose it" in a flurry of up-selling, but Donald and the person that does the final price negotiating BEFORE the final sale are both fair without the "I will check with the manager" bull that is so common at dealerships. I will be buying another car from them again. If you WANT a certain option or documentation about an option, stand your ground. I was told by another employee that my option was not available and I would have to "settle". I called MazdaUSA and confirmed that the option DOES exist and the search was on. Donald got a sale out of it. (and he is a LOT of fun during the whole process). More

First new car experience! This was my first time purchasing a new car and I couldn't be more happy with the overall experience I had with Autex Mazda. Donald helped me with th This was my first time purchasing a new car and I couldn't be more happy with the overall experience I had with Autex Mazda. Donald helped me with the process every step of the way and made the purchasing a new car extremely easy. I highly recommend this dealership to anyone! More

Worth the drive A 150 mile radius search for a very specific car led me to Keene, NH, and Gretchen. She was very responsive to all of my questions beforehand, and ma A 150 mile radius search for a very specific car led me to Keene, NH, and Gretchen. She was very responsive to all of my questions beforehand, and made me confident that the 100 mile drive would be worth it. When we got there the car was out in front ready for us. She went over the finer points of the car before we headed out for a test drive, and she programmed the dealership in the navigation so we didn't have to worry about finding our way back. Gretchen also has quite the sense of humor, and by the time we left there, I was pretty sure we had known each other for years. Everyone was very friendly and made us feel welcome. Thought for sure I would have to get a roof rack locally, but she remembered that was something I needed. They had one in stock and it was installed while we waited so the car was all set when I drove it off of the lot. Even though there are many dealers much closer, I am glad we made the trip. Car buying is something I dread, and they made it as painless as dropping that amount of money could be. Gretchen's attention to detail, sense of humor, and the general laid back feel of the dealership made it a really good experience. And the car is pretty cool too. More