Austin INFINITI

Austin Infiniti 8140 Burnet Road Austin, Texas 78757 Austin Infiniti 8140 Burnet Road Austin, Texas 78757 BEWARE. I purchased my Infiniti from a Dealer outside of Texas. I had only been to Austin In Austin Infiniti 8140 Burnet Road Austin, Texas 78757 BEWARE. I purchased my Infiniti from a Dealer outside of Texas. I had only been to Austin Infiniti one time to have work done on my vehicle, but maintained the vehicle impeccably – just not at Austin Infiniti. I received a letter from Kevin Martin the Vice President of Total Customer Satisfaction via Infiniti National Consumer Affairs Department stating that they had become aware of a cosmetic issue with the dash material on vehicles like mine. For this reason, Infiniti extended my vehicles Limited Warranty to 96 months and unlimited mileage. Several weeks after receiving the letter, my car started to have issues with the dash that was described in the letter that I had received from Infiniti National Consumer Affairs Department. I called Austin Infiniti to schedule an appointment with the Service Department to have the issue corrected, giving them two week notice so that they could make sure they had the parts for my vehicle. After leaving my car with Austin Infiniti’s Service Consultant Steve Donovan, I was told my car would be ready that day. Later that afternoon, I received a call from Steve Donovan saying that my car was not ready, and that they were not going to fix the warranty issue. When explained why by Steve Donovan, I was told that because I had not been bringing my vehicle to Austin Infiniti for maintenance they would not fix my warranty issue. I asked to speak with the General Manager of Austin Infiniti, Allen 'Big Al' Clauss, and he said that they are a private Infiniti Dealer and that they could refuse service to anyone they choose. After picking up my vehicle, I contacted Infiniti National Consumer Affairs Department, to see if they could help me out. I spoke with Emalea Reid, Regional Consumer Specialist for Infiniti North America, and after her research she stated that I would have to take my vehicle to another Infiniti Dealer. The closes Infiniti Dealer is over 80 miles away, and who is to say that they will not refuse the vehicle warranty work as well. When I asked Emalea Reid if I could speak with her supervisor, she refused to tell me how to reach that person or even tell me their name. In short, it is very very confusing as to why Austin Infiniti could refuse to fix a warranty item that I was instructed by Infinity National Consumer Affairs Department to have fixed at their location. PLEASE BEWARE OF AUSTIN INFINITI’S PRACTICES REGARDING HONORING WARRANTY WORK ON ANY INFINITI VEHICLE. More

From the first phone call to the final close Shealea and Camey were very responsive and very upfront about everything. Since I don't live in an area that has an Infiniti dealership price was the most impor Camey were very responsive and very upfront about everything. Since I don't live in an area that has an Infiniti dealership price was the most important buying factor for me. Shealea quoted me a great price on a new 2010 G37 from the very first. I did not have to haggle over price and I like that. In fact, I was a little concerned that the price she gave me might not be the actual car I was wanting (we did this all over the phone and email) since it was so much lower than other quotes I had gotten. When I asked her about it she was very straight forward with me - told me I had told her up front that I was buying on price and so she gave me her best price up front. I like that way of doing business! More

My experience at this dealership has been great. I own a 2003 G35 coupe which I bought from Shalea Greer. She was very knowledgeable about the car, was always honest and truthful, and is still friendly to 2003 G35 coupe which I bought from Shalea Greer. She was very knowledgeable about the car, was always honest and truthful, and is still friendly to me when I'm in for service - 6 years after the sale. Plus, their service department is the best I've ever encountered. I've owned Lexus products and have had service in several of their dealerships but none of them equal Austin Infiniti. I have never once had to return my car due to a problem not being fixed. The drop off is always quick and the loaner car is waiting right outside the advisor's area. I would not hesitate to buy from this dealer again but unfortunately Infiniti doesn't make a car that interests me at the present. I'm hopeful one will come along in the next couple of years. My only complaint might be their lease rates weren't as good as some of the other Infiniti dealers in the state. That might have more to do with the timing of my purchase, though. More

I typically buy an average of two new cars per year to drive. I don't really have much brand loyalty to any one manufacturer so I try to drive as many different cars as possible. I decided to go take a lo drive. I don't really have much brand loyalty to any one manufacturer so I try to drive as many different cars as possible. I decided to go take a look at the new infiniti FX45 in september at Austin Infiniti. I was test drving the FX45 no later than 20 min. after walking into the dealership and had a quote on the car by the end of the hour. The best part was that I was wearing my torn jeans, teva sandals, and a t-shirt that I workout in and the guys there treated me no different than their most valued customer. I checked prices on similar FX's from other dealers and the Austin Infiniti qoute was less, and this was after I told the other dealers that I had already gotten a quote from Austin Infiniti. I am sold on the service and quality of service of this dealer. Probably not going anywhere else for a while. More