Auffenberg Nissan

Mark really made my car shopping experience great and painless. He really was motivated about his job and really wanted to help me and the other customers there that day. It was a great overall experienc painless. He really was motivated about his job and really wanted to help me and the other customers there that day. It was a great overall experience. More

My experience with auffenberg has been a great one! Mark chapman was who I have had a pleasure working with. He was always very helpful and very knowledgeable about the vehicles I was interested in and abou chapman was who I have had a pleasure working with. He was always very helpful and very knowledgeable about the vehicles I was interested in and about all the offers they had. He listened to what I was looking for in a car/ to get out of a car and suggested other cars that I would probably be more interested in for what I had talked about. I would highly recommend my friends and family to auffenberg and to especially to go through Mark and he would take great care of them. Thanks for the great experience!!! :) More

Mark Chapman at Auffenberg Nissan was extremely helpful. We had a large selection of cars we wanted to look at that day including Nissan, Mazda and Kia. We drove drove two vehicles at each store comparing We had a large selection of cars we wanted to look at that day including Nissan, Mazda and Kia. We drove drove two vehicles at each store comparing sizes and options. With all the information in front of me I ended up picking the Altima due to its size, comfort and feul economy. Mark then helped us look at both purchase and lease options The lease best fit my needs at that time and so I drove home in my new car! My lease is up in the future and I plan on using Mark and the great staff at Auffenberg again. More

My first car shopping experience was at Auffenberg Nissan with Mark Chapman. I was very nervous about buying a vehicle and had several questions. I was very pleased how Mark handled my shopping experience an with Mark Chapman. I was very nervous about buying a vehicle and had several questions. I was very pleased how Mark handled my shopping experience and made me feel comfortable, never did I feel pressure to pick a car. He answered my questions professionally and provided information about the cars to make the best decision. Mark made the experience enjoyable as he was very knowledgable and patient. I was impressed with Mark and recommended him to several friends. More

Mark did a great job finding a range of vehicles that were in my target price range and requirements. He had them all ready for test drive upon my arrival. He was honest and upfront about each vehicle were in my target price range and requirements. He had them all ready for test drive upon my arrival. He was honest and upfront about each vehicle and did his best to find the right fit. More

I purchased my first new Nissan from Mark Chapman a little over a year ago. Then, he was courteous and helpful. The most impressive part of my experience, though I am female, Mark did not try to sell m little over a year ago. Then, he was courteous and helpful. The most impressive part of my experience, though I am female, Mark did not try to sell me a car based on how it looked on the outside, but rather, based on how it fit the needs of what I was looking for. Due to an unfortunate incident (read: I totaled the first Nissan), I found myself on the market again. Without hesitation, I returned to the Auffenberg Nissan group and, specifically, Mark. Ideally, I won't need another vehicle quite so soon, but should I find myself needing or wanting to purchase another one, my first (and likely only) stop will be to see Mark. More

Mark was extremely fun to work with. He did a very good job helping me with making choices on buying a new car. I will definitely go back there in the future! job helping me with making choices on buying a new car. I will definitely go back there in the future! More

I had orginally went to a different Nissan dealership and was not treated very nice. They did not even want to attempt to deal with me on my trade in. They actually told me to try and sell my car myself an was not treated very nice. They did not even want to attempt to deal with me on my trade in. They actually told me to try and sell my car myself and come back to them after I did. i left there very discouraged and disappointed. My boyfriend and I were told to come to Affenberg Nissan in O'Fallon, Il. He was told they would give us the best deal they could and they were friendly. i was very excited but, my boyfriend is much more a skeptic than I am. We arrived to the dealership and immediatly the atmosphere was different; it was friendly and people did want to help us. We were suppose to meet with mark Chapman when we goth there. Right away Mark was very friendly and immediatly made us feel at ease. He did not have to sell me on the Nissan Juke because, I knew that was the care for me! He did go over details and features that the car had to offer before I test drove it and I was unaware of many of the features the Juke had on it so; this made me LOVE it even more! When we returned I was very excited and was ready to sign the papers; my boyfriend on the other hand was waiting for the good times to end. We met with Mark and told him that we knew we would be a little up side down with my trade in but; try and get us the best deal he could. It did not take us long to come to an agreement that we both could live with and I was IN MY NEW JUKE!!!! Mark did somehting that many people can't.... my boyfriend did not have one bad thing to say about the dealership, Mark, or anything to do with the bussiness end of it. Well done Mark! he is even think about coming to Mark when he looks for a new truck. mark even set up my oil change for me before I left. i came back the next day to drop off my other set of keys and he took my car and washed and vacumed it. That was not neccessary but, it sure was NICE!! You should be proud to have Mark on your team because; he has customer service down to a tee. The other dealership....NOT SO MUCH!! Who says nice guys finish last???? NOT ME! I LOVE MY NEW JUKE!!!!!!!! More

Mark Chapman was awesome to work with. Other salesman at other dealerships were so pushy. Mark was very laid back gave me the information I wanted on the car. I had a budget he respected it and didn't try t other dealerships were so pushy. Mark was very laid back gave me the information I wanted on the car. I had a budget he respected it and didn't try to push other vehicles on me. He let me and my girlfriend have alone time to discuss the vehicle he didn't hover over us the whole time and try to persuade us in other vehicles he listened to what we wanted and delivered everything we wanted and more. I will definitely be going back to see him in the future. More

I actually purchased a 2013 Kia Optima from Mark Chapman at Auffenberg Nissan. He went above and beyond and other salesman during my entire purchasing experience. As I began to look for a vehicle Mark off at Auffenberg Nissan. He went above and beyond and other salesman during my entire purchasing experience. As I began to look for a vehicle Mark offered multiple suggestions for my needs based on my travel, wants, and ultimately price. He researched many vehicles both on his lot and from others to ensure I found the car that met my needs and wants as a buyer. He never once pressured me into a vehicle purchase and was a helpful friend throughout the entire process. My vehicle actually came from another lot and the extra time, effort, and work Mark put in to make sure I got the car of my dreams was never a hassle. He seemed to enjoy the car and process just as much as myself if not more and made the usual stressful experience nothing but joyful. I would recommend Mark and the Auffenberg staff to anyone that is looking for a car with a no haggle experience with great vehicles. Thank you Mark and the Auffenberg staff! More