Auffenberg Nissan

John Hollenkamp is AMAZING I have never had such great personal service. John is knowledgable and really wants the best vehicle for you. I cannot say enough great things about h I have never had such great personal service. John is knowledgable and really wants the best vehicle for you. I cannot say enough great things about him! More

Customer Service is NOT Dead When I lost my (paid for) car to an accident I was devistated. Life has been happening to me one desaster after another for the past few years and the When I lost my (paid for) car to an accident I was devistated. Life has been happening to me one desaster after another for the past few years and the reality of my financial/credit situation coupled with no transpotation and to children was bleak, to say the less. John Hollenkamp of Auffenberg Nissan came highly recommended by a friend who had recently recieved great no nonsense service. John contacted me in a timely manner, followed up with reassuring, and bust his butt for a week to get me the best deal possible; affirming his dedication to meet/exceed my expectations. GOLD STAR service!!! I will come back to him when my teen is ready for a car. More

Great Service - Rob Courtial All of our service needs and expectations have been far exceeded when we have come over across the river. Rob Courtial especially has gone over and a All of our service needs and expectations have been far exceeded when we have come over across the river. Rob Courtial especially has gone over and above to assure we understand everything that is going to be done, what was found and what was done. More

Misleading Sales Tactics I do not recommend this dealership. The sales department and especially the internet sales department conducts themselves by misleading and misrepres I do not recommend this dealership. The sales department and especially the internet sales department conducts themselves by misleading and misrepresenting the quoted price and once you get into the dealership you find out about previously undisclosed dealer add on's that inflate the price in my case by like $1,900!. Its a classic bait and switch. Steer clear of these guys, believe it or not there are actually honest Nissan dealers in the STL metro area, but this is not one of them. More

Friendly and professional service I walked in to Auffenberg Nissan in O Fallon, Illinois this morning looking to purchase a new car. I was very quickly and warmly greeted by salesman I walked in to Auffenberg Nissan in O Fallon, Illinois this morning looking to purchase a new car. I was very quickly and warmly greeted by salesman John Hollenkamp. Mr. Hollenkamp took time to show me and explain to me all Nissan had new and available in their inventory. I test drove several vehicles and decided on a 2015 Altima. The facility was neat,clean,organized and every staff member was friendly , courteous,welcoming and had a smile on their face. Thank You John Hollenkamp and all of the wonderful staff at Auffenberg Nissan. More

Waste of time! Auffenberg is the most unprofessional car dealer I have seen so far. They just care about $$$. We traveled 4 hours after looking at their online prici Auffenberg is the most unprofessional car dealer I have seen so far. They just care about $$$. We traveled 4 hours after looking at their online pricing on their main website on day after thanksgiving (friday). We tripled checked the website and called before the visit but nowhere it is mentioned that there are some catches/conditions with the online price. We were there in the dealership for 3 hours (test drove, discussed about packages, colors) , finalized everything, ready to pay and take our New Altima at home. In the last moment they mentioned the pricing is $3000 more than the online pricing which was RIDICULOUS. None of the sales consultant or manager were able to show any fine prints or any conditions on website. They are aware of their intentions to just fool people to come in and sell a car by any means. I am not listing the name of sales consultant because its managements fault on how they have setup and trained them to do business. DO NOT go to this place at all. More

True customer care and professional staff. I just moved to into the Illinois area, but purchased my 14 Rouge from another dealer in Tennessee. I was coming up on my first maintenance which was I just moved to into the Illinois area, but purchased my 14 Rouge from another dealer in Tennessee. I was coming up on my first maintenance which was covered by the dealer in Tennessee but I didn't want to make the four hour trip to get it done. I decided to check out Auffenberg Nissan in Ofallon IL to see what could be done if anything, and I had my doubts. Mark Chapman was the first person to welcome me and he really listened to my situation. I was more than impressed and relieved once he told me that the maintenance would be covered and it was no problem. I kind of figured that I would get some last minute cancellation appointment or back door deal but it was nothing of the sort. I got an appoint which fit my schedule and was greeted warmly at the time of drop off by Travis. Upon picking up my vehicle it was cleaned inside and out which really impressed my wife and I too. Thanks for everything Mark and Travis. 1st Class! D. Morgan More

Great experience with Ben Toon's great service We had a wonderful experience purchasing our very first family vehicle. Ben Toon was extremely educated on vehicle options and listened to all of our We had a wonderful experience purchasing our very first family vehicle. Ben Toon was extremely educated on vehicle options and listened to all of our wants and needs to help us determine the right vehicle for our family. We had several questions and he answered them without any hesitation and made us feel so comfortable. He made the process stress free. I would highly recommend him to anyone looking to purchase a vehicle. We have been so happy with our Nissan Murano! More

Christopher Wheeler I went in with the intentions of buying a used car and walked out with a brand new car!!! Great Service! I would highly recommend I went in with the intentions of buying a used car and walked out with a brand new car!!! Great Service! I would highly recommend More

My boyfriend and I where told to check out the Nissan dealership and ask for Mark. Right away I could tell he was laid back and wasn't going to force a car on us. We told him our price range, what kind o dealership and ask for Mark. Right away I could tell he was laid back and wasn't going to force a car on us. We told him our price range, what kind of car we wanted and he delivered. He gave us time alone to decide and didn't hover over is while we where making our decision. He was very straight forward and honest with us. I love my new car and I will definitely be purchasing a Nissan in the future from Mark! More