Auffenberg Nissan
Shiloh, IL
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John was able to answer all my questions and concerns for my best buying dollar explaining the perks of being a Nissan owner verse any other dealer. Thanks John. my best buying dollar explaining the perks of being a Nissan owner verse any other dealer. Thanks John. More
The worst complaint is the waiting time. After the decision to buy a specific car, we waited 3 hours before we were finished. The man who explained the finance part was acting like he was doing us a decision to buy a specific car, we waited 3 hours before we were finished. The man who explained the finance part was acting like he was doing us a favor. He rushed us through the process without explaining everything, but by then we were tired of waiting. The car had to be returned to re-do some spots on the hood which was done. We weren't trading in a car so we had to buy new license plates to drive it off the lot! I got in the car to drive it home and the gas read down 1/4, it was supposed to be full. We started to take a trip with the car and turned on the wipers, no wash. It was empty! Doesn't the company have a check list of some kind that they do before the buyer gets the car? Mr. Chapman did his job well. I heard him tell someone to fill the tank with gas. His information on the car controls was very good and I think he did what he was supposed to do. More
I've been to various dealerships in the past and it has always been the experience that I had to hop from one dealership to another one till I find the one where I am satisfied, both financially as well as always been the experience that I had to hop from one dealership to another one till I find the one where I am satisfied, both financially as well as treated well. Auffenberg Nissan changed my experience. That was the first dealership I hopped into and drove away with a car of my choice, for a very decent cost. The dealership welcomed me in a very friendly maner. John Kozar, the initial sales person I worked with was very firendly and showed me and let me test drive the vehicles that I was looking for. Finally, when it came time for negotiation, I was given my time and privacy so I could discuss with my dad who was with me. Being pressured at a dealership is normal but being highly pressured by a dealership is what I hate and at Auffenberg Nissan, that was not the case. I felt a little pressured, but at normal levels. I also dealt with Denale Powell, and had a very good experience with him to. He's a gentle, softly spoken and a kind sales person. I would definitely recommend anyone to this dealership for their future vehicles. More
I was in the process of purchasing a new car and had narrowed it down to either a new Nissan Rogue or Nissan Murano or a Hyndai Tuscon. I went to the Nissan dealership with the intent of test driving t narrowed it down to either a new Nissan Rogue or Nissan Murano or a Hyndai Tuscon. I went to the Nissan dealership with the intent of test driving the Rogue and Murano. After looking at both for a little while, I was greeted by Quientin who was very helpful in providing me with information about both cars. I asked to test drive the Rogue first. He quickly got me the keys and we went on a drive. While driving we discussed the differences in the cars. He was knowledgable enough to allow me to narrow down to the Rogue over the Murano for what I truly needed. I left the dealership and checked out the Tuscon at another dealership. After a few days of thought, I received a call from Quientin asking if I had made any decisions. I informed him I was still thinking. I eventually decided on the Rogue and went back to purchase one. I was quickly greeted by Quientin and after taking if for another test drive by myself so that my wife could see the car, I went back to buy it. We easily came together on a price. Though I did have to wait quite awhile to finish the paperwork, I was happy with the final outcome. Everyone I interacted with was pleasant and professional. I am very happy with my new car and would go back to Auffenberg to purchase another car in the future. More
One of our most enjoyable car buying experiences. Denale was excellent and made us feel at ease. He did not try to sell us a truck or options that we did not want and worked with us to give us the deal we was excellent and made us feel at ease. He did not try to sell us a truck or options that we did not want and worked with us to give us the deal we wanted to meet our finances. He did not pressure us at all. More
We were greeted at the door by a salesman with a great personality, who was low-pressure and seemed like "real people". Because the one Cube on your lot was not what we were asking for (it was fully equi personality, who was low-pressure and seemed like "real people". Because the one Cube on your lot was not what we were asking for (it was fully equipped and we were looking to save money), the price was adjusted. We were pleased with the negotiations and the continued friendliness of everyone with whom we dealt. Each person, Ryan, the general manager, and the finance person, seemed very competent. We would recommend Auffenberg to our friends. More
Please note that this was for the purchase of a Kia, as opposed to a Nissan. My wife and I are most pleased with our recent purchase of a Kia Optima from your dealer, with Shane Roemer as our salesman. I opposed to a Nissan. My wife and I are most pleased with our recent purchase of a Kia Optima from your dealer, with Shane Roemer as our salesman. Initially we had set up an appointment for mid-afternoon, but showed up earlier in the morning, in hopes of avoiding the bad weather. Shane was most accomodating to us. Upon our arrival, he immediately went to work to determine which model of Kia and what accessories we desired and put us behind the wheel for a test drive. When we were assured that this vehicle was exactly what we wanted, Shane determined our eligibility for the USAA no-nonsense pricing program and having evaluated the trade-in value of our vehicle, he was able to tell us what the dealer could give against the price of the new vehicle. His service, along with the warm, friendly support we recieved from Sean and all the staff was most remarkable. To make a long story short, Shane very efficiently completed the process, allowing what can be a long drawn out ordeal, to be a pleasant experience. We will be certain to pass on to friends and family members,the great treatment we recieved at Auffenberg Kia. More
My visit with nissan was great! It was the most fun i ever had while purchashing a car. My salesperson was Lori she was great! She was very nice and fun Lori made my visit very promising,I never had so m ever had while purchashing a car. My salesperson was Lori she was great! She was very nice and fun Lori made my visit very promising,I never had so much fun while making such a big purchase.Lori made me feel very comfortable,she really took time out for me and anwsered any and all questions and concerns that i had.I have told all my family and friends about my visit and most of all LORI.I am really feelin my new X TERRA! I just want to say thanks to nissian and most of all thanks to Lori because i did'nt meet a salesperson that day I met a friend. More
Lori was very helpful from the beginning to the end of the process for buying my new car. Everyone at the dealership was professional each time I entered the show room. I never felt pressured into buyin the process for buying my new car. Everyone at the dealership was professional each time I entered the show room. I never felt pressured into buying my new car, Lori put me at ease during the whole process. I would recommend my friends and family to check out Auffenberg Nissan and ask for Lori when buying a car. I felt the price was fair on my trade and I received a great car with the purchase price. More