Auffenberg Nissan
Shiloh, IL
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I DO NOT recommend Auffenberg Nissan service! ! I took my Infiniti in for brake service on all four wheels. While servicing, the technician managed to crash into the building and damage both t ! I took my Infiniti in for brake service on all four wheels. While servicing, the technician managed to crash into the building and damage both the rear bumper and the front bumper (see pics). Not sure how that much damage can be done while attempting to back out of a service bay. It took over three weeks to get the bumpers replaced and repainted. I had to request status on the progress since communication was almost non-existent. For the inconvenience, they only took $100 off the bill which is UNDER 10%! I will never do business with them and do not recommend. Avoid their service and repair department! More
Drove my sons 370z to the Auffenberg Nissan to investigate a check engine light as well as a fuel leak. I paid the fee to investigate and diagnose both issues but ultimatly decided not to have th investigate a check engine light as well as a fuel leak. I paid the fee to investigate and diagnose both issues but ultimatly decided not to have them complate repairs. When arriving to pickup the car I found that now it does not rev past idol and canot be driven home. I contacted Kenny Ladd (Service Manager) who said in short words "too bad" and its not their fault that the driving condition of the vehicle changed even though they were the only ones who touched the car from when it was drivable to when I had to trailer it home. Not only will I never visit this crooked dealership for service, I will also never buy a new or used car from them in my lifetime. More
Auffenberg Nissan was very unprofessional, I heard sales and customer service workers at the desk speaking badly/making fun of the person’s car who picked me up after dropping my car off for service right a and customer service workers at the desk speaking badly/making fun of the person’s car who picked me up after dropping my car off for service right as I was walking past them. I will never buy another car from them again or use their service. I also had poor service when buying my car; no one came to greet us or help us. I needed a car at the time so I put up with it, I will never do this again. More
I enjoy the car experience I receive at Auffenberg, I purchased 2 cars from Auffenberg in this year alone. MY NEXT CAR WILL ALSO COME FROM YOU. Adam was very knowledgeable and made sure I was on the cor purchased 2 cars from Auffenberg in this year alone. MY NEXT CAR WILL ALSO COME FROM YOU. Adam was very knowledgeable and made sure I was on the correct car. Finance was quick and I left knowing I will be protected during my ownership. 5 star service and an awesome facility! More