Auffenberg Ford North, Inc.

After agreeing to a price over the phone and arriving with a check the next day I was told that the price would not be valid and there would be financing fees, even though I was not financing the car. I with a check the next day I was told that the price would not be valid and there would be financing fees, even though I was not financing the car. I ended up with the car at the agreed upon price after talking to three people and waiting over an hour. Overall a terrible display of business integrity. More

All previous service was prompt. Service Staff was friendly. The new car purchase went smooth, no surprises. Everything was done as promised. I was very pleased with the prices. friendly. The new car purchase went smooth, no surprises. Everything was done as promised. I was very pleased with the prices. More

Ny experience at auffenberg ford north far exceeded expectations. The sales staff was friendly and courteous. I received a fair price for my trade in and the selection of used cars quality cars was b expectations. The sales staff was friendly and courteous. I received a fair price for my trade in and the selection of used cars quality cars was better than most dealers in the area. However, the salesman Bob Uhrig is what made the whole experience worth it. He went far and above what most salesman would even consider doing. To sum it up, I would definitely by my next car from auffenberg. More

This is actually our third used vehicle we have bought from Auffenberg Ford. The quality is always superior and the pricing is fair. They have always given us a fair value for our trade in. Vicki has been from Auffenberg Ford. The quality is always superior and the pricing is fair. They have always given us a fair value for our trade in. Vicki has been our salesperson from the beginning and poor Vicki, we have even called her at home if an issue has come up. She is very thorough, courteous and professional. She always handles any issues rapidly. During our last purchase, Vicki was swamped, so rather than have us wait, she asked if it was fine to have Bobby (don't know his last name) tend to our needs. Which was fine with us. He was very sweet, and professional and took great care of us, just as Vicki always has! We will continue to be Auffenberg clients! Great job Vicki and Bobby! PS. We always enjoy working with Anthony in your finance department, too! Congratulations to him on the birth of his child! Sincerely, Rex and Patricia Pace More

Car was not inspected properly. Had to have items replaced. Reimbursed but inconvenient. Had to pay for inspection to get registration. Not reimbursed for that. replaced. Reimbursed but inconvenient. Had to pay for inspection to get registration. Not reimbursed for that. More

We found the Auffenberg Ford sales personnel,sales manager,Aaron Paton and sales person.Vicki Robison, were very knowledgable and helpful in helping us select our new Ford Edge.We did not feel any pre manager,Aaron Paton and sales person.Vicki Robison, were very knowledgable and helpful in helping us select our new Ford Edge.We did not feel any pressure from Vicki Robison to buy but felt she was very helpful and knowledgeable through out the sales process.I will request Vicki when we buy our next car. Ken Waltermire More

Everything was great. I could tell right away that Shaun was knowledgeable and willing to do whatever it took to make me happy. He did not pressure me and answered all of my questions and concerns to the f was knowledgeable and willing to do whatever it took to make me happy. He did not pressure me and answered all of my questions and concerns to the fullest. More

Worked with Shaun from start til end........ I was a Internet shopper, we messaged back and forth for a few days......... He did a great job....... Thanks P.S. I will recommend your dealership if Internet shopper, we messaged back and forth for a few days......... He did a great job....... Thanks P.S. I will recommend your dealership if I know of someone needing a car........ More

Shaun was a great salesman to deal with. I drove over 200 miles to purchase this truck and can tell you it was worth it. Thanks Shaun. miles to purchase this truck and can tell you it was worth it. Thanks Shaun. More

I recently purchased a 2011 F-150 from Auffenberg Ford (O'Fallon). My sales person was Shaun Stinnett who I've had the pleasure of working with before earlier in the year during the purchase of our 2011 F (O'Fallon). My sales person was Shaun Stinnett who I've had the pleasure of working with before earlier in the year during the purchase of our 2011 Ford Taurus. During the sales transaction of the F-150, Shaun immediately made me feel welcome and recalled many of the details of previous conversations we had earlier in the year which told me right away, I have a sales person who truly listens to his customers. Shaun made it a point to start taking notes when I began describing my desires for a new truck. At no time did he attempt to push something on me that was out of the scope of my request. He was very accommodating in showing me what was still available in the 2011 models and was up front when explaining that because it was the end of year closeout time, I may not find everything I was looking for. His honesty was very refreshing and his search was relentless until he found the vehicle that most closely resembled what I was looking for. Shaun expended a lot of energy making sure I was happy with my purchase, even to the point of extracting every rebate and discount available to me, making the price even more appealing than what was originally discussed. Shaun works! Shaun was exceptionally professional and at the same time made me feel as though I was his lifelong friend. He made time for me even during his off hours to answer questions and set up appointments. In my opinion, Shaun is the model sales person. This was the fourth new Ford truck I've owned and by far this has been the BEST sales experience I have ever had. The product by far is the best Ford truck I've ever driven. Ford has gone to great lengths to listen to what customers want and they've incorporated that into their engineering. Truly a superior product compared to the competion in all categories. My heartfelt Thanks to Shaun Stinnett. He's a #1 in my book. Sincerely, Sam Scinta More