Auffenberg Ford North, Inc.

Great experience my experience there was phenomenal robert went above and beyond to help us in our situation.They did a great job and were very patient with us I will my experience there was phenomenal robert went above and beyond to help us in our situation.They did a great job and were very patient with us I will definitely recommend more of my friends to the dealership More

It's the little things that count. Everyone my wife and I encountered were helpful and friendly. Our salesman's customer service was second to none! Paper work was signed, but as Dustin Everyone my wife and I encountered were helpful and friendly. Our salesman's customer service was second to none! Paper work was signed, but as Dustin showed us out to our new car he noticed the vehicle was not detailed to his liking. He went to the back, brought up a detail guy and showed him each spot that he missed. Things I didn't even notice at first glance. Small things like that really do go a long way. More

Awesome Staff, Awesome Car! I went out on a Saturday afternoon with intention of only kicking tires and seeing what the new 2014 2015 SUV line up looked like since my wife and I I went out on a Saturday afternoon with intention of only kicking tires and seeing what the new 2014 2015 SUV line up looked like since my wife and I have a new edition to our family on the way. I was met the utmost professionalism and the most courteous staff I have ever encountered at a dealership! I was never rushed, pushed, or argued with. I was handled with utmost respect and my concerned were listened to. Our salesman, Matt Cobb, was extremely knowledgeable in his field and was able to steer us in the right direction for what our requirements were. Needless to say, we purchased that day after being met more than halfway by the entire staff at Auffenberg Ford. I would highly recommend this dealership to anyone wanting to purchase hassle free and get a very fair and reasonable deal. More

Made a deal-then told me they sold it to someone else. I made a deal with the salesperson on a $50k pickup truck. We agreed to a price and I told him I would be in right after a lunch appointment I had th I made a deal with the salesperson on a $50k pickup truck. We agreed to a price and I told him I would be in right after a lunch appointment I had that day. I took off work early and drove 20 miles in opposite direction of dealership to get my trade-in at my house. I called the sales guy as I was leaving my house and he replies...."uhhhh...I was getting ready to call you...something kinda came up. We sold the truck to someone else". I asked him if he planned on calling me before I drove the 60 miles to get there. The whole experience wiht this dealership was dicey at best. I should have been clued in with their extremely slow response times. I told him that both his and his dealership's word was worthless. He agreed to sell me a car, I agreed to buy it and was on my way to do so. No respect for my time and effort whatsoever. As it turns out I bought the same truck from Joe Machens Ford out of Columbia, MO and they delivered it to my driveway a day later. They were much better to deal with and will certainly be getting my future business. It is situations like this that gives the car buying experience a bad rap. There was no BS with Machens Ford. More

HAPPY CUSTOMER My son and daughter have both purchased a car from Brad Reno and his great sales team with in the last 6 months, last week I purchased a 2012 Dodge Jo My son and daughter have both purchased a car from Brad Reno and his great sales team with in the last 6 months, last week I purchased a 2012 Dodge Journey with only 11,000 miles awesome deal and treated so good from Brad Reno and Ryan Ward. Answered all our questions, made the sale quickly and with no hassles. I am very satisfied with my purchase as both of my children are. My family and myself will be life long customers of Brad Reno! He and his team is very professional and caring for your needs, wants and most important your pocket book. I would high urge you to contact Brad Reno or Ryan Ward if your looking to purchase a new vehicle. Thanks for such great service. Look forward to doing business again at Auffenburg More

Great experience Vicki was wonderful to work with. She was able to give me a great price that nobody else could beat. I traveled over 100 miles to purchase a new car f Vicki was wonderful to work with. She was able to give me a great price that nobody else could beat. I traveled over 100 miles to purchase a new car from her and the experience was wonderful! I definitely recommend! More

My new purchase I happily give Auffenberg Ford North and especially Paul Sturm my sales person five big gold stars. Best overall buying experience I have ever had. I happily give Auffenberg Ford North and especially Paul Sturm my sales person five big gold stars. Best overall buying experience I have ever had. Paul knows his cars intimately, but he also respects you, loves people, is upfront and honest with you, and will get the best deal possible. Made us feel welcome and right at home. I was also impressed with the financing office manager after my "pre approval" fell through and they saved the deal. My clunker traded in, and my new purchase washed and waxed, full tank of gas, extra key fob programmed on the spot, clean floor mats and financing in under three hours. Drove home the happiest I've been in my dozen or so car purchases over 35 years.! Thanks to Paul Sturm, sales used More

Bet You're Jealous of MY Mustang I've wanted a Mustang long as I remember, and I'm so in love I just might sleep in it. Thanks to Paul at Auffenberg for getting me into my dream car I've wanted a Mustang long as I remember, and I'm so in love I just might sleep in it. Thanks to Paul at Auffenberg for getting me into my dream car for under $30K. I'm really glad I went with Race Red instead of Black so it won't show as much dirt. Plus, you're right, if you're gonna spring for a sports car, it might as well be RED. I'll probly wash this baby every weekend for awhile anyways. LOL. Dang, I still can't believe she's mine!!!!! Believe the hype, people. It's so worth it! An American legend in my own garage. :D More

A Great Experience I didn't plan to buy a new car that day. I'd been browsing online and knew I needed to replace my '98 SUV sooner than later, but it was the friendly I didn't plan to buy a new car that day. I'd been browsing online and knew I needed to replace my '98 SUV sooner than later, but it was the friendly staff at Auffenberg North that convinced me to take action. My two boys are old enough that we don't really need to haul a bunch of other kids or sports equipment around anymore. I wanted a not-too-small family car with decent gas mileage, but I hadn't settled on a particular brand. One cool, spring-like day, I'd just gotten my cocker spaniel's fur trimmed at PetSmart and decided to cruise around the O'Fallon auto mall and see what was new. A sleek blue Taurus caught my eye, and as I sat there gawking at it, the nicest, silver-haired fellow came out to ask if I needed help. I'm often tense around sales people, but Paul Frayer put me right at ease, patiently answering my many questions without seeming pushy. He convinced me to take a test drive and even had another employee bring my pretty puppy a cup of water and keep an eye on her while we were gone. Wow, that Taurus really impressed me with its roominess and handling! The price was reasonable, especially with my SUV to trade, and the next thing I knew I was signing papers and transferring junk from one trunk to another. I love our new Taurus, the kids love it, even the dog seems happy. I'd recommend Auffenberg to anyone seeking a stress-free car shopping experience. More

I haven't purchased a vehicle in a long time. I worked with Nate Koch, who even though at times I was indecisive, Nate kept his patience and great attitude in focusing on what I wanted. I did shop worked with Nate Koch, who even though at times I was indecisive, Nate kept his patience and great attitude in focusing on what I wanted. I did shop around at the other dealerships just to cover all bases in a 3 day timeframe and then I came right back to Ford. Once I decided Nate assisted in explaining everything and it was a very easy and informative process. I also worked with Anthony in finance whose expertise is second to none! Overall great, easy, experience for making such a big purchase. I would definitely recommend stopping by and although I'm sure the whole staff is great, you can ask for Nate. More