Auffenberg Ford North, Inc.

The actual work service wise, I've never had an issue. However, my last visit, I walked in and there were at least 4 technicians sitting at their desk. Not one acknowledged me or told me they would be rig However, my last visit, I walked in and there were at least 4 technicians sitting at their desk. Not one acknowledged me or told me they would be right with me. They just had me standing there for at least 2 minutes. I bought it to the technicians attention that "Finally" said can I help you. I would like to say my race had nothing to do with them being rude but if I was a little white woman walking in, my experience would've been different. However, I will say that they should be aware that ppl don't have to spend their money with you, they have options and you treat ppl with dignity and respect. Same way as you want to be treated. Being in service doesn't give you a pass to be a xxxxxxx. More

xxxx poor service. I have had numerous problems with my vehicle after picking it up to be serviced. I am never bringing my vehicle back to this dealership again and I w I have had numerous problems with my vehicle after picking it up to be serviced. I am never bringing my vehicle back to this dealership again and I will never purchase another vehicle from Auffenberg again due to my experience with my vehicle. I am just outright disappointed and frustrated with my last visit. To have the audacity to charge me for a diagnostic fee after what I’ve been through. Let me shed some light with my visit’s: Visit number one- I spent over $3000.00 and to get it back and have TPS sensor light come on, oh and an airbag light as well whenever I have a passenger in the front passenger seat. No problem the dealership will fix it. I just take it back despite the inconvenience it takes to do so. Why do I say inconvenience? “ If I had a loaner to give you, I would”. “ loaners are few and far between nowadays”. I take my vehicle anyway. Oh those rims are not factory rims and the sensors are not factory sensors. Wait what are you telling me after Auffenberg Ford just put new tires on my truck. After some back and forth I broke down and purchased 4 new sensors because it wasn’t worth the hassle and allowed Auffenberg Ford swap them out. Airbag light was due to a faulty sensor in the seat. Second trip- because the part needed to be ordered. Well guess what? Airbag light still comes on and now I have a tire leaking air. The mechanic who installed the new TPS sensors forgot to tighten up one and the airbag indicator should be fixed because it needed to be reset. Third trip- oil change, no problem. I’m driving it afterward and some of my undercarriage is hanging down. The mechanic left the bolts inside my vehicle and forgot to put them back where they belonged. That gets replaced, no big deal. Fourth trip- oil change and brakes. I go to pick it up and there is two bolts on my running board. I walk back in and coincidentally the mechanic is there and said those can be thrown away. I replaced them with new bolts. No big deal. I’m driving my vehicle and I hear this clanking sound. I get out and investigate it. The center hub cover on two of my rims are partially on with one bolt. I return and the bolts are no where to be found. I get the “I’ll have to order two new bolts”. No problem, oh since I have to bring my vehicle back again can you look into the airbag light again. “Sure, no problem”. Fifth trip- I need you to sign for a 100.00 diagnostic fee. No problem because I did not anticipate being charged due to the ongoing issue I have had with the airbag indicator on my dash. Truck is done, sweet!!! I go to pick it up and I am told that the service manager was adamant with charging me for the diagnostic fee because it’s been over a year. What??? And the light is coming on with some kind of interference with the non-factory radio I have. So it’s a me problem even though I purchased the truck from Auffenberg Ford with the non-factory radio already installed? Yup!! It took a lot for me to not come unglued because it’s not the serviceman’s fault. Actually every serviceman I have dealt with has been courteous and understanding. But the audacity to be adamantly charged for the diagnostic fee and still not having center cap on one of my rims due to not ordering the bolts. That’s it!!! I am not taking my vehicle back to any Auffenberg dealership anymore. No more customer service from me. I feel with how many times I have been inconveniently compromised by pure poor craftsmanship, someone would acknowledge it and provide some sort of incentive. Nope!!! Sure in the heck will take your money quickly and over priced by other mechanic shops around with people that care about vehicles and their customers. You would think taking your car to a dealership, you would get top notch service and well experienced mechanics that care about putting the last bolt in that they removed. Nope not with Auffenberg Ford. More

Love the valet service! Very convenient Very friendly couriers! Will definitely use again in the future. Very convenient Very friendly couriers! Will definitely use again in the future. More

I am very happy with my purchase, and the service after the sale. I wouldn't hesitate to recommend this dealer the sale. I wouldn't hesitate to recommend this dealer More

Very pleased with the service performed. Hunter was very communicative throughout the process. Also want to call out Mark. He checked me out. When I went the pay the bill, the alignment char Hunter was very communicative throughout the process. Also want to call out Mark. He checked me out. When I went the pay the bill, the alignment charge exceeded what I saw on the website when I made the appointment. I showed Mark the price on the website, which was apparently lower that it should have been. Mark talked to his manager and I paid the lower price. I appreciate your commitment to service! More

Very pleased with the service form the service advisor. My vehicle was taken in right away. My vehicle was taken in right away. More

Very good service! Staff is so nice! Always a pleasure taking the car for service! Staff is so nice! Always a pleasure taking the car for service! More

Did what they aid in a timely manner and suggested some work that needed to be done. work that needed to be done. More

I took my 2 year old Ford to this dealer since the system has recently been sending me texts messages that state my system is shutting down to conserve the battery. I was informed that my battery was fine a has recently been sending me texts messages that state my system is shutting down to conserve the battery. I was informed that my battery was fine and essentially that these warning were not a problem and basically to ignore them. Over the next few days the car system has begun telling me to turn the car off and back on to even get my screen to work. I am getting text messages telling me my car is turning systems off to conserve battery. I left a message for Mr. Barkofske last week and still have not heard from him. Now my lock and unlock system has become troublesome. I will continue to try to get service on this problem. More

Went to Auffenberg to purchase a new truck,I explained in detail my towing needs,the salesman said a f150 could handle my trailer. So i traded in my f250 for the f150,when i got home and hooked up my trail detail my towing needs,the salesman said a f150 could handle my trailer. So i traded in my f250 for the f150,when i got home and hooked up my trailer to the new f150 the bumper almost hit the ground. The next Buisness day I went return the truck that the salesman said it would handle my towing needs. They maid me pay 14 thousand dollars to get my old truck back. Auffenberg are crooks. Do not buy from them. More