Auffenberg Ford North, Inc.

This is the fourth vehicle we have purchased from this dealership. We have always had a good experience and this time was no exception. dealership. We have always had a good experience and this time was no exception. More

Jace Howell was my sales professional and he provided excellent customer service throughout the whole process. In fact, I had some questions for him and it was his day off and he still took the time to g excellent customer service throughout the whole process. In fact, I had some questions for him and it was his day off and he still took the time to get in touch with me and answer all my questions. He explained the process well and what I should expect. Would definitely recommend Jace Howell and Auffenberg Ford O’Fallon. More

The service ctr staff had my Ford Escape for over 3 weeks after deciding that the transmission needed to be replaced. Once the new or rebuilt transmission was received by the department, the work progressed after deciding that the transmission needed to be replaced. Once the new or rebuilt transmission was received by the department, the work progressed nicely and I finally got my car back running nicely. I appreciated receiving a loaner car for 1 weekend. Overall, I did receive good service and attention with this matter. Thank You. More

Easy oil change process and super nice guys! I will be back to get my oil changed again. I will be back to get my oil changed again. More

Great experience all around everyone was very professional and courteous best experience I’ve had in awhile professional and courteous best experience I’ve had in awhile More

We should have looked at these reviews prior to going to here. I would give them negative five stars if I could. We were completely taken advantage of. My husband and I were there to purchase our first fami here. I would give them negative five stars if I could. We were completely taken advantage of. My husband and I were there to purchase our first family car as we were expecting a little one. So excited that we found a Ford 2020 Explorer ST with everything we needed and we were told that it had all new tires and it was in great condition. (a conversation that apparently never happened according to them) After a long session at the dealership going through all the paperwork work and being told the car was getting all cleaned up and ready for us we left the dealership with what we thought was an amazing purchase after 5 hours there. Little did we know that the "maintenance check" that they performed did not catch a very serious and obvious issue with driver side tire and the frame. After only a month of driving on these supposedly new tires, the drivers side tire kept losing air. At the this point in time my husband and I are remodeling a home and are dealing with a lot on our plate to prepare for our little one's arrival. We assumed there was just a leak or something with the tire and put off calling until we realized later on that the tire leaking air was a much larger issue. We called the dealership many times to discuss the issues and kept getting transferred and then sent to voicemail. We were not able to get a hold of anyone. We needed an oil change as well so I schedule this to be serviced and they examined the vehicle during this time as well. They reported the tire had a band showing!! These "new tires" had a band showing! They said that since the warranty time period had expired they weren't able to do anything about it except pay a portion of these very expensive tires. And the only reason we weren't able to get tires sooner and under warranty was because no one would return our calls or talk to us about our issues. They were very available when we're buying the car! But when there's issues they are no where to be found (leading us to believe they knew of these issues when we bought the car). On top of this I was driving on the highway with my son in the car and the tire blew leaving us stranded in a bad part of Saint Louis all due to being sold a car that was not in good condition even though we were told it was. (See pictures of tire below) The band showing was just the beginning of the issue. This car had a reported accident that we were aware of but on the Carfax report it was noted that it had been maintenanced leaving us to believe it was fixed and good to go. NOPE! The car has a twisted frame due to the accident which caused our tire issues. HOW WAS THIS NOT CAUGHT BY MAINTENANCE!!! We are absolutely blown away that the maintenance department did not catch this very obvious issue. We were only made aware after going Dobbs to replace the tire and get it aligned and they were unable to do so due to the frame. Today my husband went to the dealership to confront this issue and asked repeatedly to speak with the general manager and was denied. He spoke to the Sales Manager who was no help and talked in circles with the conclusion that they weren't going to do anything. Now we are debating going further into this issue with outside sources because we should not have to pay over a thousand dollars for these repairs when we were told the car was in great shape and good working condition. Overall extremely frustrating and we are never going back to purchase another vehicle. Still trying to figure out what our next steps are because we cannot keep driving the vehicle as it stands now. The dealership should be responsible for this and they couldn't care less based on what they haven't done to help us. DO NOT GO HERE. More

Low score because of poor communication on the part of the service dept. we were very concerned because we proudly purchased a 2023 vehicle and did not expect difficulties such as we did. the service dept. we were very concerned because we proudly purchased a 2023 vehicle and did not expect difficulties such as we did. More

Been a loyal customer since 2003, have bought 5 vehicles from them and have had great service since then also…… from them and have had great service since then also…… More

The process from making the appointment , working with the service advisor. Worked well. The works service met my needs the service advisor. Worked well. The works service met my needs More

Service was great! Staff was very friendly and helpful! I would recommend to all my family and friends. Staff was very friendly and helpful! I would recommend to all my family and friends. More