Auffenberg Ford North, Inc.

If you try calling service for some questions and leave a message on their voice mail, no one will call you back. You are basically forced to book an online appt or phone in an appt just to be able to talk t message on their voice mail, no one will call you back. You are basically forced to book an online appt or phone in an appt just to be able to talk to anyone. More

Came in for a new front bumper on my new car then was told that there was a hole in my radiator+leaking coolant and would have to pay 1k+ because of it later. Apparently this imaginary hole and coolant l told that there was a hole in my radiator+leaking coolant and would have to pay 1k+ because of it later. Apparently this imaginary hole and coolant leak can’t be seen by any other local service center. More

To start my bumper ziptied on. Don't buy here they hate veterans and customers not only was I sold an unsafe not legal vehicle (no mufflers,headrests, sharkfin antenna bad breaks f Don't buy here they hate veterans and customers not only was I sold an unsafe not legal vehicle (no mufflers,headrests, sharkfin antenna bad breaks faulty transmission the list keeps going in December this dealership has not made it right an last service they damaged my very expensive subwoofer an a family antique an still refuse to make it right. More

I would definitely recommend Auffenberg Ford in O’Fallon IL. They are easy to work with! IL. They are easy to work with! More

Perfect visit for oil change and new tires. Effortless price match for tires. In and out in less than 2 hours. Effortless price match for tires. In and out in less than 2 hours. More

Always have great service and the service department is always on-time. I like the reminders that are sent for scheduled maintenance. always on-time. I like the reminders that are sent for scheduled maintenance. More

Fast service, friendly staff, and overall excellent experience. The best part is the available offices for customer use as well as free water and coffee! experience. The best part is the available offices for customer use as well as free water and coffee! More

Everyone there was so helpful and kind. I was in an accident and looking for a similar SUV and I found exactly what I needed. They worked with me on the price and made me feel well cared fo I was in an accident and looking for a similar SUV and I found exactly what I needed. They worked with me on the price and made me feel well cared for. I highly recommend! More

My service experience was great and meet all my expectations. My service advisor did a fantastic job. expectations. My service advisor did a fantastic job. More

Surprised them with a last minute visit and they took me right in- fixed all of my reported issues and completed a thorough check out- explained everything. Very friendly and professional- kept me up to da right in- fixed all of my reported issues and completed a thorough check out- explained everything. Very friendly and professional- kept me up to date through text messages. Someone keeps the facility and grounds very clean and organized. The sales team and service team worked well together to get me back on the road. Joe the shuttle driver was upbeat and professional- enjoyed the ride home. More