Auffenberg Ford North, Inc.

Service was good. Mark was friendly and helpful.Speedy service and informative. Concerned knowledgeable good attitude. Mark was friendly and helpful.Speedy service and informative. Concerned knowledgeable good attitude. More

Prompt service. Thank you for being honest and upfront. We will definitely be back to Auffenberg Ford North. Thank you for being honest and upfront. We will definitely be back to Auffenberg Ford North. More

Would not take it to any other dealership. Great job of keeping me informed about my service. Great job of keeping me informed about my service. More

I wasn't even greeted when I walked in. I felt like I was invisible. They actually made my car worse than the way it arrived. Repair prices are WAY more than other Ford dealers... they revv I felt like I was invisible. They actually made my car worse than the way it arrived. Repair prices are WAY more than other Ford dealers... they revved my car.. I could keep complaining. I won't return. More

I like that they offer a courtesy shuttle service for to and from the dealership. and from the dealership. More

I didn’t have any recent service. What did I receive this notice? I also paid for a new oil pan more than 6 months ago. I have never been contacted by anyone as to when the part ne What did I receive this notice? I also paid for a new oil pan more than 6 months ago. I have never been contacted by anyone as to when the part needed will be in. Why don’t you keep me updated? More

My experiences are always the Best here. Everyone is always so Helpful & Friendly from the moment I pull my car into the bay. Mark helped me this time & he was quick to assist me. I was a li Everyone is always so Helpful & Friendly from the moment I pull my car into the bay. Mark helped me this time & he was quick to assist me. I was a little concerned about another appointment I had later & he assured me that I shouldn't have any problem with my car being completed in plenty of time. I decided to just wait this time then have Joe take me Home. I did hear though from him about the new Red Cap service & I'm excited to try that out next time. Mark personally came back to the waiting area to let me know when my car was completed. Thanks everyone. More

This dealership has always been there to meet my needs. Very professional and keeps to schedules. Very professional and keeps to schedules. More

A great experience from the time appointment was made (with Louis, I think) through drop off. I waited for the oil change and engine flush and was on my way in less than an hour. The video explanation (with Louis, I think) through drop off. I waited for the oil change and engine flush and was on my way in less than an hour. The video explanation of my "multi-point report card" was new and excellent. While I waited, Conrad was extremely helpful in the Parts Department giving me information on replacement floor mats. Mark accurately explained the work to be done and the price which, when added up, was reasonable. I was also told that new tires might be needed in my future. The car service experience used to be as much fun as going to the dentist but Auffenberg O'Fallon has changed that for the better and I'm happy for it. You guys earned the 5-star rating today! More

My experience started off horrible because of Dave, having a bad day, but John turned it around and made it better….Ask for John having a bad day, but John turned it around and made it better….Ask for John More