Auffenberg Ford North, Inc.
O'Fallon, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Location access to highway clean facility great communication with work being done pricing fair compared to other shops communication with work being done pricing fair compared to other shops More
Had two leaks one from A/C drain tube and one from Moon Roof drain tubes. Caused water to drain into cabin front passenger floor area. Dealership contracts out from St. Louis area to come over to deal with Roof drain tubes. Caused water to drain into cabin front passenger floor area. Dealership contracts out from St. Louis area to come over to deal with leak issues. Agent was johnnie on the spot to explain this and get person over to do the work on same day. Won't be able to evaluate the workman ship until I drive vehicle for a while and/or it rains But seems the leak was cleaned up well enough to include mold on carpet pad. Was surprised/disappointed my Ford extended warranty did not cover at least the repair of the drain tubes. This is a failure of a part that I had no control over. But overall work and handling of the problem was great. Rated a four star only because of the waranty issue. Otherwise would have been a five. I will continue to have my vehicle serviced here. More
Poor communication with the service department. My service advisor was rude and didn’t really seem to care My service advisor was rude and didn’t really seem to care More
Great staff. Mark was very nice to deal with. The dealership was very clean. My truck was in the shop being worked on within 15 minutes or so. Mark was very nice to deal with. The dealership was very clean. My truck was in the shop being worked on within 15 minutes or so. More
Very nice , personable and I felt like they were listening to me about a sound that I was hearing and wanted to find the cause of the noise. listening to me about a sound that I was hearing and wanted to find the cause of the noise. More
That's where I go when purchasing a new car. That is all, that is all folks That is all, that is all folks More
great service recommending to my friends and family employs were very helpful friendly and knowledgeable. n employs were very helpful friendly and knowledgeable. n More