Auffenberg Auto Mall

Horrible customer service Made a "VIP" appointment for 12:00 noon on Saturday Received a phone call 45 minutes before reassuring that I was going to be there. Said yes I'm on Made a "VIP" appointment for 12:00 noon on Saturday Received a phone call 45 minutes before reassuring that I was going to be there. Said yes I'm on my way it's an hour drive for us. We arrive at 11:50 am and we are told the car was sold an hour ago by the Aaron Hess the salesman that I made my appointment with. I had informed Mr Hess that I was paying cash and it was a bit further than I wanted to drive. I was reassured the car I was looking at would be worth it. What a way to up hold the dirty snake salesman stereotype More

Unwanted service contract somehow appeared in my deal Check your paperwork, these guys tried to hammer in a third party extended warranty into my deal. Worse yet, it was overpriced and useless. Better Check your paperwork, these guys tried to hammer in a third party extended warranty into my deal. Worse yet, it was overpriced and useless. Better yet, go somewhere else. More

Nice experience After a long search for a vehicle Auffenburg had the car I wanted at the right price. The salesman Kenny Chambers was very helpful in getting me After a long search for a vehicle Auffenburg had the car I wanted at the right price. The salesman Kenny Chambers was very helpful in getting me in this car. When I start look for another purchase this will be one of the places I look. More

Beware inspection team The email I sent to Mazda about Auffenberg I wanted to convey my very negative experience with purchasing and returning a Certified Pre-Owned 2013 The email I sent to Mazda about Auffenberg I wanted to convey my very negative experience with purchasing and returning a Certified Pre-Owned 2013 Mazda CX-5 at Auffenberg in O'Fallon, Il. My wife and I purchased the vehicle yesterday, and we loved the vehicle. However, we got in it last night and, it didn't start. We figured it out that one of the key fobs was bad. Then, this morning I started the vehicle and the heat didn't work at all during the 45 minute drive. During this same time, the check engine light came on and the tpms light came on. I took the vehicle back to the dealer after work, and they showed the paperwork detailing inspection. I will say they did offer to fix everything. However, I don't have the time to keep dealing with it. Furthermore, and I told them when I took the vehicle back that I question the competency of their service department. In a 152 point inspection, these failures should have been caught and addressed. They charged me $447 to take the vehicle back, which I thought was ridiculous considering it was defective and not properly inspected. I spoke to the GM and he told me to pick something else or pay it and leave. I am a prison guard. So, it's not exactly easy for me to find time to car shop. I did extensive research to find this CX-5, and I am not about to pick something on a whim from a lot that is already suspect. However, I paid it because the main reason I bought the vehicle was the Mazda verified inspection, which to me seems like was shoddy at best, and i dont trust anything on their lot at this point. I write all of this to say, I love mazdas. My first two cars were mazdas, and I always had confidence in the Mazda name until today. I hope Mazda understands what their name brand means to some of us loyal to the brand, and how wreckless these dealers are putting Mazda's name on the inspection. Thanks for taking the time to read this. I cannot believe dealerships are this short-sighted in today's social media age. They lost much more than $447 from my future business and that of our families friends, co-workers, etc. I hope this is more of a reflection of Auffenberg and not of Mazda More

These guys tried to sneak a service contract into the deal I caught these guys trying to put a $2000 service contract into the financing of my car. I got up and walked out. Never, ever sign anything withou I caught these guys trying to put a $2000 service contract into the financing of my car. I got up and walked out. Never, ever sign anything without reading it first. More

Excellent customer service provided by Nate Croff Upon entering the dealership on December 31, 2015, Nate Croff immediately greeted me and my husband, and asked which vehicle we were interested in. W Upon entering the dealership on December 31, 2015, Nate Croff immediately greeted me and my husband, and asked which vehicle we were interested in. Within minutes he showed us the car, explained the features, and took us on a test drive. Upon our return he explained some additional features of the car, offered us options, negotiated with us, and was not afraid to approach his manager with our offer several times. Nate also graciously contacted another salesman we previously met with at another Auffenberg dealership out of respect. This showed his character. Nate took care to clean and detail the car prior to delivery. He also ensured the car had a full tank of gas. In the past four years, we have purchased more than one car, but always from out-of-state dealerships. Because of Nate's top-notch customer service and desire to earn our business we purchased a car in Illinois for the first time. Customer service is very important, and we had visited several dealerships in the weeks prior to our purchase. Auffenberg dealership and Nate provided the product and service we were looking for. As a result we purchased the car. Nate works hard to satisfy the customer! Business relationships and loyalty are very important to us, so it was important to do business with a reputable dealership and sales representative. Both Auffenberg and Nate Croff met this high standard. We had a great experience from start to finish. Please encourage them to keep up the good work. Excellence never goes unnoticed. More

Bad experience from start to finish Buying used is always a bit of a toss-up, but buying used from a supposedly reputable dealer should be a safer bet ... right? Not for us, it wasn't. T Buying used is always a bit of a toss-up, but buying used from a supposedly reputable dealer should be a safer bet ... right? Not for us, it wasn't. They lost the key fob and would not replace it. Strike one. The metal part of the seatbelt was exposed because the protective plastic cap had been broken or lost. They were supposed to fix it before we picked it up. They didn't, and we had to return twice to get that done -- and even then, they put one on that didn't even come close to matching. Strike two. Strike three? The GPS went out within a few weeks of driving it and has to be completely replaced to the tune of $650 -- and that's for an aftermarket system that is self-installed. Well, just for the icing on the cake, they lost our oil change appointment (that they "threw" in since they lost the key fob, but it turns out that they give everyone the first oil change free -- so gee, thanks for that). I might as well have gone to those shady joints with salesmen in checkered suits and questionable personal hygiene. Maybe I'd have saved some money, too. Never never never will we be buying a vehicle from this place again. Horrible experience. Terrible customer service. Buyer beware. More

Feedback on salesman Ryan Ward My daughter and I recently purchased a 2012 Honda Accord from the O'Fallon location and were very satisfied with the service we received. This is the My daughter and I recently purchased a 2012 Honda Accord from the O'Fallon location and were very satisfied with the service we received. This is the third vehicle we purchased from Auffenberg and each time seems to get better. The salesman, Ryan Ward, was an effective communicator who accommodated whatever we wanted to do or explore without our feeling pushed in any direction. He came across as being very much a people person who tried to satisfy his customers' needs to the best of his ability. It was a pleasure dealing with him. More

Great Day Car Shopping My fiance' and myself had a fantastic day at the dealership we bought a 2014 Kia Soul - Silver low miles the sales reps were all awesome and the fin My fiance' and myself had a fantastic day at the dealership we bought a 2014 Kia Soul - Silver low miles the sales reps were all awesome and the finance manager was very informative. Donald our sales rep had only been with them for two weeks he made the experience fun and really listened to what we wanted and then got it for us. We are from Centralia, IL and it was worth the time to take the drive to find such a great dealership and group of people to make our car buying experience such a great one. More

Purchased a Chevy Truck! What A awesome experience my husband and I Had !! We Bought A black Chevy Silverodo LS Beautiful Beautiful Truck!! The Sales staff were wonderful What A awesome experience my husband and I Had !! We Bought A black Chevy Silverodo LS Beautiful Beautiful Truck!! The Sales staff were wonderful they made the sale so very easy and were so very helpful in every way!! Very Friendly!! My Husband and I are very impressed !!! Thank you all for all your help and making this deal awesome!! We will be referring our friends and family to you!! Thank You Again!!! Sincerely, Rob And Diane Marco More