Audi of Tysons Corner

Great service department and service advisor, Alex is efficient and awesome. Wonderful experience as always. efficient and awesome. Wonderful experience as always. More

I had an excellent experience with the service department at Audi Tysons Corner and will work with them again. at Audi Tysons Corner and will work with them again. More

Service was good to excellent. Service agent Lesly was outstanding, follow up was awesome. However, this is the first time I experienced such an unacceptable result from Audi. This is nothing to do with outstanding, follow up was awesome. However, this is the first time I experienced such an unacceptable result from Audi. This is nothing to do with the dealership. The factory set up for service due notice cannot be changed by the dealers, period! All the 5 years I had AudiCare and when I switched to a regular oil change I was told the service due notice and sound when you turn the ignition won't be set up since it's not under the full package but just an oil change. It's definitely not acceptable by me and it will negatively impact my decision to continue buying Audi in the future or an update. More

My experience was one of kindness and respect.. Joseph assisted in clarifying my auto needs. assisted in clarifying my auto needs. More

They exceeded my expectations painlessly replacing two fuses and washing my car, as part of an inspection. fuses and washing my car, as part of an inspection. More

Good Experience! Great Service. Very friendly and prompt in responding to all my calls. Would recommend more customers to Tysons Audi in responding to all my calls. Would recommend more customers to Tysons Audi More

Lesly was friendly and answered all of my questions. Getting a loaner car day of was simple and convenient. They were fast with fixing my car and I appreciated the video from the tech about my vehicle. Getting a loaner car day of was simple and convenient. They were fast with fixing my car and I appreciated the video from the tech about my vehicle. I will definitely be back to this location! More

Oh my, what a disaster dealing Tyson's Audi...and Audi in general. Bought used Audi S5, with low miles, from a different Audi dealer. With 53K miles on it, the water pump fails. OK, I get to pay it = general. Bought used Audi S5, with low miles, from a different Audi dealer. With 53K miles on it, the water pump fails. OK, I get to pay it = $$$. At the same time having it at Tysons Audi for the water pump, the dealer talks me into buying 2 maintenance deals. The 55k and 65K package = $$$. I have the 55K maintenance done the same time as the water pump failure. Fast forward a couple years and low mileage because of COVID, car is sitting at 68K. Oil was changed twice during the 13K use. I took it to Tysons Audi and asked for the following: 1. 65K pre-paid maintenance on the car. 2. Full detail of car = $ 3. Full Brake job = $$ 4. Safety and Emissions Dealer was going to make $$$ on those additional items. But nope! They tell me I can't get the maintenance done because I am not quite 2 months past the expiration date, so the pre-paid service is void! Less than 60 days...during COVID. I didn't even know it had an expiration date but was using the mileage number, which I would assume most people do, especially if they don't drive their car a lot. Two service people talked among themselves if they should ask the manager if something could be done, neither did. Obviously customer service is not Tyson's Audi main focus, and it must be trained into them. Asked for my key, was told it was on the dash and the door would automatically open if I pulled forward. A small amount of understanding would have kept the car in their service department, made them money, and possibly kept Audi on my list as I buy a new car for my wife. I wish I could go back in time. 1st Audi and will be my last base on a single dealership experience. Sad. More

Very pleasant good customer service will be back Alex the best explains very will I very love the service. best explains very will I very love the service. More

Professional, efficient, knowledgeable, people to deal with. The facility was clean, well organized, and comfortable. with. The facility was clean, well organized, and comfortable. More