Audi of Fairfield

I HATE buying new cars, but Audi of Fairfield made my experience smooth and easy. Best ever! They were knowledgeable and easy to work with. experience smooth and easy. Best ever! They were knowledgeable and easy to work with. More

Yearly maintenance on A5. Oil change, filter, etc. James Walsh was my service representative. He did a excellent job coordinating the service completion on time to work into my schedule that day. I wa James Walsh was my service representative. He did a excellent job coordinating the service completion on time to work into my schedule that day. I was give the use of a loaner instead of waiting at the dealership. More

1st Year Maintenance Visit My experience on my annual maintenance visit was terrific. Not only was my oil changed and all the various checks made, Angelo took care of outstandin My experience on my annual maintenance visit was terrific. Not only was my oil changed and all the various checks made, Angelo took care of outstanding recalls, not planned, as well. More

Purchased my new Q5 Audi at Fairfield Audi. Frank made my experience enjoyable and effortless. Thanks Frank!! Would highly recommend visiting Fairfield Audi and taking a look... my experience enjoyable and effortless. Thanks Frank!! Would highly recommend visiting Fairfield Audi and taking a look... More

Always extraordinary service: efficient, knowledgeable, courteous, friendly. They help us to make decisions to assure our safety and comfort. Just would never trust our cars with anyone else. courteous, friendly. They help us to make decisions to assure our safety and comfort. Just would never trust our cars with anyone else. More

Horrible Customer Service 1st time I went they were fine. 2nd time - Not so much. Made appointment two weeks ago so I could have a loaner. After receiving several phone calls 1st time I went they were fine. 2nd time - Not so much. Made appointment two weeks ago so I could have a loaner. After receiving several phone calls and email reminders, I showed up to appt and had to wait 30 minutes to be checked in and then another 15 for the guy to tell me that they had no loaner and I'd have to wait for a rental car, or maybe even be driven to Enterprise rental car place a few miles away.... (I heard the service person say to the rental car company, "Would it be better if we drove her over to you?") Really? Like I have time to be driven all around town to go fetch a loaner that he should have had already. On top of that, he said they dont have part in stock that would be needed and they'd have to order in that case - if the problem was what he thought it was. Just great. Not sure of the name of the service person, but my confirmation email for appt said Chris Capanelli. More

Typical excellent service that I have come to expect from Audi of Fairfield! Please keep up the great work. I look forward to servicing my car there in the future. Audi of Fairfield! Please keep up the great work. I look forward to servicing my car there in the future. More

I called the service department last Wednesday afternoon, having problem with my tire, made appointment the next day replaced, recall done, very efficient, Ben Smith thanks having problem with my tire, made appointment the next day replaced, recall done, very efficient, Ben Smith thanks More

Awesome experience Traded in my 2006 Audi A4 for a 2018 A4, Certified Pre-owned. Jason Witkowsky was very good salesman and took care of everything I could possibly need Traded in my 2006 Audi A4 for a 2018 A4, Certified Pre-owned. Jason Witkowsky was very good salesman and took care of everything I could possibly need. He is very responsive and will answer any questions you may have. Highly recommend going to this dealership and definitely ask for him if you are looking for a car or have any questions! More

Problems Kept Cropping/Explanations Inadequate/Won't Return The battery on the 2012 Audi we bought from this dealer in 2017 died on their lot over the weekend--after no apparent problems? Chris's (Service Cons The battery on the 2012 Audi we bought from this dealer in 2017 died on their lot over the weekend--after no apparent problems? Chris's (Service Consultant) explanation was the battery could have been perfectly fine on Friday and just died after two Spring days of inactivity. (I received some discount on the battery work, as it was under-going maintenance. Still--had something been left on over the weekend?) A broken fuel pump was "discovered" that same Monday--after the car had been serviced and worked on the prior Friday. Chris's explanation: After driving it 30 yards on Monday, having it idle since the first day of work Friday, , we just happened to open the front hood and my guy smelled something and we looked and your fuel pump is leaking and needs replacement. This occurred after the Friday first day of "routine 75,000 mile" maintenance, the second of two maintenance services I had pre-paid for last year, I was told about a first oil leak, and had OK'd fix--although we never saw or smelled any evidence. Also, after that first day, Chris recommended we replace at least the front new tires--Nexum brand, not carried by this dealer--I discovered it is a discount "on-line" tire. So, the one prior owner, who purchased brand new from this dealer, had at some point replaced 4 Audi tires with cheapos; turned in the car, sold to me, without this looming issue pointed out. I came to dread every late afternoon "Got a few minutes?" call from Chris--what unknown shoes were dropping now. We have driven the car only 5500 miles since we purchased it, and only 2500 miles since this dealer serviced it in March 2018! What's more, as I was taking time to read the small print on the three page detailed break-out, I found a reference to the brakes needing attention in the near future. Nothing was mentioned until I asked. I also found a small fee for looking up their own service history! On a positive note, pre-appointment communications were good, the loaner was good; the worker who checked me in was courteous; In addition, the explanations I received struck me as hyper-technical--even though I made clear my lack of technical expertise. I believe I remained courteous and respectful through-out. While Chris is good at making small talk, the cumulative effect of this experience left me feeling intimidated and I will neither buy another car here, nor recommend it, for service or anything else. More