Audi of Fairfield

My service adviser Jose was fabulous! He was very personable& genuine. Prior to bringing my car in for scheduled 65k, someone stole one of my fog light covers right from my driveway. I had a wedding personable& genuine. Prior to bringing my car in for scheduled 65k, someone stole one of my fog light covers right from my driveway. I had a wedding to attend& was concerned that I would have to show up with my car and its missing piece. Jose promptly looked into getting the part that I needed and offered me any discounts available on my services, which also made me feel better about having the part stolen. I would recommend Jose, he is an asset to the Audi team! The service is always impeccable and I love how my car always comes back from being serviced washed & vacuumed. There is also just something special about getting your car back with Audi mints :). Thank you Audi Fairfield! More

Seemingly flawless from the reminder appointment calls to the meet/greet in the drive when dropping of for service all the way through to the call in reference to completion, my tech Ted is great also. Got the meet/greet in the drive when dropping of for service all the way through to the call in reference to completion, my tech Ted is great also. Gotta love these guys!! More

After visiting two Audi dealerships my dad and I went to Audi of Fairfield where I ended up getting the beautiful A4 2.0 as my graduation present. When my dad and I entered the dealership we were greeted an Audi of Fairfield where I ended up getting the beautiful A4 2.0 as my graduation present. When my dad and I entered the dealership we were greeted and assigned to Ken Thompson. Unlike my previous visits to dealerships Ken did not ignore me and talk only to my dad, he kept me involved and paid attention to me and explained everything to me. He made me feel important and did not treat me like a 22 year old who did not know anything about cars. Ken really helped me understand what I needed to know and he was very patient when it came to explaining the car, this made me feel very comfortable. My dad did the negotiations and he told me that we got a good deal so we ended up getting the car that very day! Ken told me to call or come back to the dealership at any time if I wanted to over anything again. They made me feel special and I will definitely tell my friends to buy their cars from Ken and Audi of Fairfield! More

from the moment i walk in i was greeted in a friendly manner....then offered a beverage...wow..a salesperson then greeted me again and went to get me my car for test drive...then i was also greeted by th manner....then offered a beverage...wow..a salesperson then greeted me again and went to get me my car for test drive...then i was also greeted by the Sales Manager...i must say these people was prompt and patient and was absolutely wonderful to deal with. All transaction from walk in to my spot delivery was easy as pie...very impressive More

I looked at a car for sale here - the salesman was less knowledgeable about the car I was looking at than I was. Was told there is no option for headlights that curve on the 2007 A4! This is the whole poin knowledgeable about the car I was looking at than I was. Was told there is no option for headlights that curve on the 2007 A4! This is the whole point of getting the fancy lights. I purchased another A4 from another dealer, with the Adaptive headlight package that many a4's feature (any with Bixenon are adaptive, for 2007 at least I found out). Later, the CPO car that I purchased was taken to Service at Audi of fairfield because when I bought the car the rain sensor wasn't working. There are NO intermittent wipers on cars with rain sensors, so my wipers were either all the way on or off - which proved quite annoying. AOF decided that the malfunction was not covered by warranty since the previous owner had changed the windshield glass. Cost to fix > $300 (so much for 300+ point inspection - if you don't notice the wipers don't work right what is the point). I was told the price was high because the parts weren't even there for the sensor. I had a rock chip in the windshield and the glass was replaced, and I personally witness the safelite guy disassembling the mirror, and the sensor was clearly there, connected to the wiring harness. Granted, it still doesn't work but it is there. If I had agreed for them to fix it, I was going to be charged for this part that was actually there? This isn't my fault. Lastly, I was told that the headlights being on all the time (the Xenons, not the Daytime running lights) was normal and that I was using the car incorrectly. All these problems - I dropped the car off, got a loaner, and got it back in the same state. Now I'm on my way back up to my original dealer who has agreed to fix the problems without an issue (Audi of Nashua). I will not recommend anyone to sales or service at Audi of Fairfield. I did speak with Audi Corporate, and they did confirm that Audi of Nashua would cover the repairs but could not get them covered at my local dealer. They were nice enough to make sure the repairs would get done, but its difficult to take into account the original dealer is almost 3 hours away from me and is only open when I am at work (thus, the entire point of a pre-certified car, or so I thought). More

For a dealer who praises their great customer satisfaction, I'm here to write about the exact opposite. Maybe Fairfield's satisfaction was great before they switched heads of sale, before they mo satisfaction, I'm here to write about the exact opposite. Maybe Fairfield's satisfaction was great before they switched heads of sale, before they moved locations, but now it is horrendous. You may have read my previous post. A purchased a ~$40k+ S4 a little over one year ago. The car is STILL under factory warranty, and certified pre-owned. The car was sold to me under false terms, that it had never been involved in accidents, suffered damage, or had previous body work done. But the paintwork is chipped due to shoddy previous repair that was never disclosed to me at the time of sale. The 300+ CPO certification is bogus, at least in terms of detecting damage. It boils down to a Carfax report. Audi of Fairfield will not fix the car's damage under CPO warranty because their was no history of body work in a Carfax report. Audi of Fairfield will not fix the car under the perforation/corrosion warranty, because the damage results from previous body work. They don't realize these are contradictory arguments. When asked what they would do in my position, they said "pay to get the car fixed". What great customer service. BEWARE. Go elsewhere for you Audi. More