Audi of Fairfield

Horrible Customer Service 1st time I went they were fine. 2nd time - Not so much. Made appointment two weeks ago so I could have a loaner. After receiving several phone calls 1st time I went they were fine. 2nd time - Not so much. Made appointment two weeks ago so I could have a loaner. After receiving several phone calls and email reminders, I showed up to appt and had to wait 30 minutes to be checked in and then another 15 for the guy to tell me that they had no loaner and I'd have to wait for a rental car, or maybe even be driven to Enterprise rental car place a few miles away.... (I heard the service person say to the rental car company, "Would it be better if we drove her over to you?") Really? Like I have time to be driven all around town to go fetch a loaner that he should have had already. On top of that, he said they dont have part in stock that would be needed and they'd have to order in that case - if the problem was what he thought it was. Just great. Not sure of the name of the service person, but my confirmation email for appt said Chris Capanelli. More

Typical excellent service that I have come to expect from Audi of Fairfield! Please keep up the great work. I look forward to servicing my car there in the future. Audi of Fairfield! Please keep up the great work. I look forward to servicing my car there in the future. More

I called the service department last Wednesday afternoon, having problem with my tire, made appointment the next day replaced, recall done, very efficient, Ben Smith thanks having problem with my tire, made appointment the next day replaced, recall done, very efficient, Ben Smith thanks More

Awesome experience Traded in my 2006 Audi A4 for a 2018 A4, Certified Pre-owned. Jason Witkowsky was very good salesman and took care of everything I could possibly need Traded in my 2006 Audi A4 for a 2018 A4, Certified Pre-owned. Jason Witkowsky was very good salesman and took care of everything I could possibly need. He is very responsive and will answer any questions you may have. Highly recommend going to this dealership and definitely ask for him if you are looking for a car or have any questions! More

Problems Kept Cropping/Explanations Inadequate/Won't Return The battery on the 2012 Audi we bought from this dealer in 2017 died on their lot over the weekend--after no apparent problems? Chris's (Service Cons The battery on the 2012 Audi we bought from this dealer in 2017 died on their lot over the weekend--after no apparent problems? Chris's (Service Consultant) explanation was the battery could have been perfectly fine on Friday and just died after two Spring days of inactivity. (I received some discount on the battery work, as it was under-going maintenance. Still--had something been left on over the weekend?) A broken fuel pump was "discovered" that same Monday--after the car had been serviced and worked on the prior Friday. Chris's explanation: After driving it 30 yards on Monday, having it idle since the first day of work Friday, , we just happened to open the front hood and my guy smelled something and we looked and your fuel pump is leaking and needs replacement. This occurred after the Friday first day of "routine 75,000 mile" maintenance, the second of two maintenance services I had pre-paid for last year, I was told about a first oil leak, and had OK'd fix--although we never saw or smelled any evidence. Also, after that first day, Chris recommended we replace at least the front new tires--Nexum brand, not carried by this dealer--I discovered it is a discount "on-line" tire. So, the one prior owner, who purchased brand new from this dealer, had at some point replaced 4 Audi tires with cheapos; turned in the car, sold to me, without this looming issue pointed out. I came to dread every late afternoon "Got a few minutes?" call from Chris--what unknown shoes were dropping now. We have driven the car only 5500 miles since we purchased it, and only 2500 miles since this dealer serviced it in March 2018! What's more, as I was taking time to read the small print on the three page detailed break-out, I found a reference to the brakes needing attention in the near future. Nothing was mentioned until I asked. I also found a small fee for looking up their own service history! On a positive note, pre-appointment communications were good, the loaner was good; the worker who checked me in was courteous; In addition, the explanations I received struck me as hyper-technical--even though I made clear my lack of technical expertise. I believe I remained courteous and respectful through-out. While Chris is good at making small talk, the cumulative effect of this experience left me feeling intimidated and I will neither buy another car here, nor recommend it, for service or anything else. More

Phenomenal Experience - Start to Finish My wife and I had slowly been browsing for a new car for close to a year. After getting to a point where we were definitely read to make a purchase, My wife and I had slowly been browsing for a new car for close to a year. After getting to a point where we were definitely read to make a purchase, we stopped by Audi of Fairfield for one of their sales events. Our past experiences with car sales specialists had been varying degrees of negative. This was not the case at this dealership as we were more than pleasantly surprised. The specialist that we worked with was Jason Whitkowsky and he was a true professional. At no time did we feel pressured or that we were being sold something. Instead, Jason was very laidback and offered sensible recommendations based off the feedback we provided. Buying a car can be a very stressful experience, but Jason definitely made the process seamless. If you are in the market for a new vehicle and are remotely considering an Audi, I would stop by Audi of Fairfield and ask for Jason. More

Stepan Tsapko very pleased, everything is clearly explained, professional in work, thank you ...best impressions.the team is very nice, respect and understand the a very pleased, everything is clearly explained, professional in work, thank you ...best impressions.the team is very nice, respect and understand the attitude of buyers, thanks. More

worst customer service I have ever encountered I should probably go to Vegas because according to my sales guy at Audi Fairfield, there was absolutely nothing wrong with the car when he sold it to I should probably go to Vegas because according to my sales guy at Audi Fairfield, there was absolutely nothing wrong with the car when he sold it to me. I mean what are the odds of a perfectly good car ("fully checked over and inspected") starting to not only leak oil but also coolant within one week after buying it, astronomical. I beat those odds. On top that what are the odds that the warranty I purchased with the car doesn't cover any of it. Beat those odds too. Yeah, do not buy a car here. More

Horrific customer service 1. The ignored my five requests to get an estimate prior to work done 2. The had the audacity to charge me $275 for a flat on a loaner; I didn’t 1. The ignored my five requests to get an estimate prior to work done 2. The had the audacity to charge me $275 for a flat on a loaner; I didn’t even make it home. Buy elsewhere and save yourself the agrevagion. My wife and I have always purchased Audi’s . Guess what....it’s time to move on. More

Outstanding. Jordan could not have been more professional! Jordan was honest, patient and accommodating. He allowed us to use a loaner while we waited for our car to come off the dock. He could not have been Jordan was honest, patient and accommodating. He allowed us to use a loaner while we waited for our car to come off the dock. He could not have been more gracious. Our entire experience was amazing. More