Audi of Downtown LA

Top of the Line Operation I lease an Audi 4A Sport from Audi Downtown LA Motors, and have been pleased with every scheduled or even unscheduled visit to the dealership. To dat I lease an Audi 4A Sport from Audi Downtown LA Motors, and have been pleased with every scheduled or even unscheduled visit to the dealership. To date, I have never returned with a complaint about a service visit. Jorge Serrano is my regular consultant and he is always professional and pleasant, with a smile (very important to me as I am a friendly person). He always has time for my many questions as I am still adjusting to the features of the car. He is thorough with his responses and ensures I have a complete understanding before I leave. The entire team at Audi is great, including the female greeter whose name escapes me at the moment. I usually wait for my car in the reception area and she ensures my visit is a pleasant one. ~A Top of the Line Operation!!!~ More

Downtown LA I have 2 Audis which I regularly service with Valentine. He always makes the service efficient and pleasant. He is very friendly and efficient and mak I have 2 Audis which I regularly service with Valentine. He always makes the service efficient and pleasant. He is very friendly and efficient and makes the whole experience very pleasant. More

Nicole Rabitzsch - Audi A6 and Q5 I recent,y leased 2 Audis from Audi of Downtown LA via a car broker. Nicole hand-delivered both cars one to my house and the other to my office, and I recent,y leased 2 Audis from Audi of Downtown LA via a car broker. Nicole hand-delivered both cars one to my house and the other to my office, and her service, knowledge, professionalism were top notch! I hope she has a long career at the dealership! More

Great car buying experience. We were in the market for a new Audi Q7 for my wife. We searched online all over LA OC and IE, but all the incoming Q7s with colors and options we wa We were in the market for a new Audi Q7 for my wife. We searched online all over LA OC and IE, but all the incoming Q7s with colors and options we wanted were either customer orders or sold units, and it was looking like we were going to have to order a car which would take 3 months. Lame! Then we got lucky and found one incoming Q7 Prestige listed at Downtown LA Audi with the desired color and options (Black Orca with Titanium Black Optic and cold weather package etc). We've purchased from DTLA Mercedes before with good results, and most all the DTLA car dealers are owned by the same family, so I didn't hesitate to call. Then we got even luckier when I called and Ryan Schlesinger answered the phone. I was already well aware that this is a very difficult car to find, but of course still wanted to try and save a little money on it. Ryan was super friendly and no pressure to deal with, and honestly after a couple conversations on the phone it was like talking to a friend - and I probably would have purchased from him even at MSRP lol. None the less, it was near the end of the month and he gave us a nice discount and made the process very easy. A week later the car came in and my wife is very happy, and therefore I'm very happy of course - not to mention the hot chocolate machine they have was a big hit with our 11 yr old daughter. Thanks Ryan! More

Awesome service Valentin was exceptional. He always makes me feel like a family friend instead of some random customer. He got me in and out in no time! Car returned Valentin was exceptional. He always makes me feel like a family friend instead of some random customer. He got me in and out in no time! Car returned to me fast fixed and washed :-) thanks so much for always going above and beyond for me! More

Maintenance Eddie Perez was very helpful when I brought my Audi in for service. I am always impressed with the level of service at DTLA Audi Eddie Perez was very helpful when I brought my Audi in for service. I am always impressed with the level of service at DTLA Audi More

Excellent Service. Luchie Bennette was very helpful with my service, pleasant to work with, and efficient. I will certainly be returning for my next scheduled service. Luchie Bennette was very helpful with my service, pleasant to work with, and efficient. I will certainly be returning for my next scheduled service. Thanks very much! More

Very good service Valentine was very helpful i will recomend this dealership to all my friends , price for oil change reasonable the place was very clean coffee was gre Valentine was very helpful i will recomend this dealership to all my friends , price for oil change reasonable the place was very clean coffee was great every very friendly More

Valentine Rautescu is the Man!!! I recently had my headlight on my A4 go out. With my work schedule it is very hard to take the time to go to a dealership and wait for my car to be se I recently had my headlight on my A4 go out. With my work schedule it is very hard to take the time to go to a dealership and wait for my car to be serviced. Add on the fact that it was the week of Christmas, and the thought of having to take my car into a dealership gave me anxiety. I initially email chatted with a representative from the Audi DTLA dealership about bringing my car into get serviced and no one ever got back to me. I decided to head down there one day after work and was greeted by a very nice young man ( I did not get his name) who immediately took my car to park it. I walked into the service department and was then greeted by Valentine Rautescu. Valentine was very friendly and helped me get registered with the dealership as it was my first visit there. Being that it was the end of the day and they would not have time to service my car, he squeezed me in for an appointment to bring my car in the next day (even though it was the day before Christmas eve and they were busy). The next day I showed up 20 min. late and they still took me in with no problem. Valentine was very helpful and he kept me updated on the progress of my car the whole time I waited. He even explained some features of the A4 that I had no clue about. At the end he reviewed the work done on my car and walked me from the cashier and to my car (which they had also washed). Valentine's courtesy and friendliness made my visit a pleasant experience, which is something you don't find that often during the craze of the holiday season. Thanks Valentine and Audi DTLA! More

Purchase of Audi Q7 I can't say enough about how helpful Nabeel Esrawi has been in purchasing my vehicles. He found me the perfect car quickly. When that car became una I can't say enough about how helpful Nabeel Esrawi has been in purchasing my vehicles. He found me the perfect car quickly. When that car became unavailable due to damage at port he did everything in his power to find me a new car quickly and delivered it ahead of schedule. He gave me an excellent price and made what can be a very painful process, pain free. I was in and out of the dealership in less than an hour. He and his team walked me through every component of the car and offered follow ups at my house to explain any further questions. I have bought many cars in my life but since I have worked with Nabeel I will never work with anyone else. More