Audi of Downtown LA

Great dealer! Kit was a great dealer. He answered all of my questions very nicely. He was great to deal with and I also leased the car without even seeing it. Su Kit was a great dealer. He answered all of my questions very nicely. He was great to deal with and I also leased the car without even seeing it. Susana was the one who introduced me to my new car. She went through the car with me and was super friendly. Highly recommended! More

A Good Experience This was my first time to at Audi of Downtown LA and that was really a good experience. It takes a short time to set the final price and the employees This was my first time to at Audi of Downtown LA and that was really a good experience. It takes a short time to set the final price and the employees show everything in a good manner. More

Great online buying experience Kit Chieng ( kchieng@dtlamotors.com ) was great to deal with. I bought a car from him sight unseen with complete confidence. It was a great car buying Kit Chieng ( kchieng@dtlamotors.com ) was great to deal with. I bought a car from him sight unseen with complete confidence. It was a great car buying experience. More

It was smooth and easy!! It was my first time at Downtown Audi and I was completely satisfied with Eunice Eum's service. She was very professional and made the whole process s It was my first time at Downtown Audi and I was completely satisfied with Eunice Eum's service. She was very professional and made the whole process so easy and smooth with my mother's new Audi A4. When my A7 Audi lease expires next year, now I know whom I should look for. It was great experience and I would definitely recommend her to all my friends. More

What a great experience This was my first time working with Audi of Downtown LA, (but certainly not my last). I had already decided on the exact Audi I wanted and so started This was my first time working with Audi of Downtown LA, (but certainly not my last). I had already decided on the exact Audi I wanted and so started my search. It took a few weeks to find my perfect Audi; Audi of Downtown LA had the best price and a great reputation. As soon as I arrived, Kit Chieng greeted me and showed me around the car, explaining all the cool features and tech. He never touch on the price, nor tried to "sell" me the car. Susana Zhang took me out for a test ride. Such a relaxing experience, forgot I was on a test drive. I knew that I wanted that very Audi, but took the night to think about it. Funny that neither Kit, nor Susana looked surprised to see me the next morning; such a beautiful car! Kit's Audi knowledge and calm demeanor and professionalism made the transaction so effortless - never rushed. Susana and I chatted while they detailed my car and as soon as it was ready, the fun part began. Susana when through every function, option, button and knob in the car with me. Kinda cool how excited she was about the car and for me. When Kit and Susana say "welcome to the family", they mean it. I don't want to say "it was a great buying experience", because it never felt like I was buying anything. It was simply "a great experience"; I was able to meet some genuinely honest and caring folks while I picked up a great Audi! More

Professional and Personal I have dealt with Audi of Downtown LA for three separate purchases. They have been consistent, personable and very professional. I am always made t I have dealt with Audi of Downtown LA for three separate purchases. They have been consistent, personable and very professional. I am always made to feel welcome, but more importantly valued as a customer and person. The deals are fair. The salesperson, Mesfin Haile, is first rate. Any questions, any needs I may have, are taken care without hesitation. I feel comfortable in dealing with Mesfin, and the people that work with him. I would not deal with anyone else when I am looking to purchase a vehicle. More

I'm very happy. I enjoyed working with Byung Choi with leasing my Audi Q5. He was very friendly and good services. I'm very happy with my new Audi Q5. I enjoyed working with Byung Choi with leasing my Audi Q5. He was very friendly and good services. I'm very happy with my new Audi Q5. More

Audi Service Dept. I have to thank Jorge Serrano for making my visit to the service department a pleasure. As always, Jorge is incredibly courteous and goes out of his I have to thank Jorge Serrano for making my visit to the service department a pleasure. As always, Jorge is incredibly courteous and goes out of his way to provide excellent customer service. Thank you Jorge! More

Refused to deliver vehicle after one way flight from SF Audi Downtown LA refused to give consumer 2017 Audi TTS despite promissory note signed. Flew down from northern california for a vehicle one way aft Audi Downtown LA refused to give consumer 2017 Audi TTS despite promissory note signed. Flew down from northern california for a vehicle one way after agreed upon vehicle delivery. History below. 2017/6/19 - Credit application and first contact with Kit Chieng, Internet Sales Director of Audi of Downtown LA 2017/6/20 - Confirmation from Kit Chieng that the lease agreement deal# 6XXXX to customer# 9XXXX was approved by VW Credit Leasing LTD stating that customer would receive VIN# TRUC1AFV7H1018512. 2017/6/21 - Promissory note notarized between customer and Audi of Downtown LA. 2017/6/22 - Customer called Kit over phone to confirm that promissory note was shipped via FedEx Standard Overnight, Tracking# 8XXXXXXX. Customer asked Kit if customer should cancel flight from LAX to SJC because the car will be ready for delivery on promised date of 7/8/2017 at 11:00am. Kit promised car would be ready for delivery in a back unit storage area, to be decorated with a bow by Kit's associate, Susana Zhang. 2017/6/28 - Kit Chieng texted over mobile phone to customer stating that Kit received the notarized agreement on 6/27/2017. Kit verbally agreed to customer over the phone that Kit would run the credit card that day on 6/28/2017; however customer never received a credit card invoice. 2017/7/4 - Susana Zhang, mobile number confirmed over text message the delivery time and VIN# TRUC1AFV7H1018512 to customer. 2017/7/7 - David Yi, General Manager of Audi of Downtown LA called customer at 3:53pm stating that he did not have a vehicle to deliver. 2017/7/7; 4:00pm - Customer tried calling Audi corporate office; however they stated that they have no authority but they recommended that customer negotiates with Audi of Downtown LA a rental car so that customer could drive home. 2017/7/7; 4:37pm - Customer called David Yi to ask for a rental car, but David replied, "No, we can't do that for you." 2017/7/7; 6:20pm - Craig, General Manager from Audi Burlingame called customer to understand situation, but explained to customer that the vehicle was already sold to another customer. More

Audi SQ5 Had a great experience buying my new Audi from Audi Downtown LA. The Agent I dealt with, Mesfin, was extremely helpful and responsive from the start. Had a great experience buying my new Audi from Audi Downtown LA. The Agent I dealt with, Mesfin, was extremely helpful and responsive from the start. And my car came early too! Thanks! ~Trevor More