Audi of Downtown LA

Great customer service Was given a loaner immediately and was able to keep it for several days as the repair took longer than first anticipated. Valentine Rautescu keep me w Was given a loaner immediately and was able to keep it for several days as the repair took longer than first anticipated. Valentine Rautescu keep me well informed during the whole process. More

Great Service! Jorge Serrano made my experience with the service department very quick, smooth and easy. He kept me updated and got me in and out. I will definitely Jorge Serrano made my experience with the service department very quick, smooth and easy. He kept me updated and got me in and out. I will definitely continue to do all of my services at this location. More

Unexpected car trouble Audi Downtown will do you right. Ask for Eddie Perez in the service department. He went out of his way to take care of me and my A8. Audi Downtown will do you right. Ask for Eddie Perez in the service department. He went out of his way to take care of me and my A8. More

Service review Valentine Rautescu was my service Advisor. I Had to bring my car back because I needed a special order part and when I arrived he already had my loan Valentine Rautescu was my service Advisor. I Had to bring my car back because I needed a special order part and when I arrived he already had my loaner car waiting for me. More

Jorge Serrano is an asset to Audi of Downtown LA because he gives excellent customer service and make sure that work is done the right way the first time. is an asset to Audi of Downtown LA because he gives excellent customer service and make sure that work is done the right way the first time. More

Ease of purchase I took my 2010 Q7 n for a battery n left with a 2017 Q7. Val in service took me over to Preston Jimenez. We went upstairs to check out the color comb I took my 2010 Q7 n for a battery n left with a 2017 Q7. Val in service took me over to Preston Jimenez. We went upstairs to check out the color combinations they had and silver with grey was calling my name. I really wanted the silver with the brown, but I embraced the grey. I didn't need to test drive it because I had a loaner before. The paperwork was easy. The buy out was awesome. N I love my new car with all the whistles and fully loaded packages. Preston I will send any one who ask me about interest n Audi to you. Thanks for the follow up calls and making sure I have adjusted to all the new features. More

Excellent service, everything delivered as promissed. Amir Khoury is an amazing salesman, this guy went out of his way to help my mom purchase a new car. Amir delivered the car to my mom's doorstep and sh Amir Khoury is an amazing salesman, this guy went out of his way to help my mom purchase a new car. Amir delivered the car to my mom's doorstep and she never even needed to leave the comfort of her house. The car was the exact model and color as promised. These guys sure took all the hassle out of buying a new car. I would recommend Audi of Down Town LA to anyone, and go talk to Amir!!!! More

It's all about the customer. Treat me like a guest. From start to end. Eddie Perez is not only professional but also a good guy. I feel he genuinely cared to find a way to save me Treat me like a guest. From start to end. Eddie Perez is not only professional but also a good guy. I feel he genuinely cared to find a way to save me money. I find him authentic. Audi should promote him to supervisor status. More

Interval Service Eddie Perez was my service writer and he handled my service professionally. My whole experience was perfect from the moment I dropped the car...shutt Eddie Perez was my service writer and he handled my service professionally. My whole experience was perfect from the moment I dropped the car...shuttle to and from work and the quick turn around of my service. More

New 2017 Q7 Ordered a custom built Q7 in March, took delivery last week. Car was exactly what I ordered and they did an excellent job of detailing it and having i Ordered a custom built Q7 in March, took delivery last week. Car was exactly what I ordered and they did an excellent job of detailing it and having it ready for me to pick up. Ended up having the wheels powder coated black, which Roger Song took care of it for me before taking delivery. Paper work took less than 30 minutes. Excellent customer service, kept me informed on the status of my car order through the entire process. Roger Song & Amir Khoury are the right guys to deal with when you go there to purchase a new car. Will be back next year for the R8 Roger! More