Audi Wyoming Valley - Service Center

AWV is a seriously low quality place with extremely lousy service and unprofessional staff. Their staff is not honest about what kind of service they will provide and solves nothing for their customers. Wi service and unprofessional staff. Their staff is not honest about what kind of service they will provide and solves nothing for their customers. With a $170 diagnostic package, the diagnosis they offered was nothing more than a “maybe”. Imagine knowing that your car has a problem; you made an appointment with expert service to determine the specific cause of the problem, but all you get is “maybe the problem is this or that—I'm not 100% sure! More

First I had to call 5 times and just got connected to voicemails. When I went in they had no loaners although the salesman promised a loaner would always be available. So I had to wait in the waiting roo voicemails. When I went in they had no loaners although the salesman promised a loaner would always be available. So I had to wait in the waiting room of a dirty dealership. The floors were disgusting. I had to wait over 2 hours and there was no water or snacks. I used to go to a much smaller dealership in central PA and at least they were clean and offered refreshments while I waited because of their incompetent staff. And. Whatever you do. Do NOT go in the womens bathroom. I have seen cleaner bathrooms at 2 am in a college bar. There was toilet paper all over the floor (but none in the holders). The toilets hadn't been flushed....I wont continue, you get the point. Very low budget dealership. Go anywhere else if you can. More