Audi Wyoming Valley - Service Center

Audi Wyoming Valley responded

Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you had a great experience with our service advisor, Brian. It's always our goal to provide the best possible service to our customers, and we're glad to hear that Brian took great care of you. We appreciate your kind words about Brian and his dedication to ensuring his customers are taken care of. It's always great to hear feedback like this, as it lets us know we're on the right track. Thank you for choosing our dealership for your service needs, and we look forward to serving you in the future

Audi Wyoming Valley responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you received excellent customer service from beginning to end and that our Service Advisor, John Strobel was friendly and helpful throughout your visit. We strive to provide top-notch customer service to all of our clients, and it's great to hear that we hit the mark with you. Please don't hesitate to reach out if you have any further needs or questions in the future. Thank you again for choosing our services!

Audi Wyoming Valley responded

Thank you for taking the time to leave a review of our services. We are pleased to hear that you were satisfied with the level of service we provided. However, we apologize that the diagnosis of your tires was not accurate. We understand how important it is to have your vehicle diagnosed correctly, and we take full responsibility for any errors made. We would appreciate the opportunity to further investigate the issue with your tires and make things right for you. Please do not hesitate to contact us to discuss this matter further. We value your business and feedback and hope to have the opportunity to serve you again in the future.

Audi Wyoming Valley responded

Thank you for taking the time to leave us a review! We're thrilled to hear that your experience working with us was very easy and that you found our explanations clear and concise. Our team works hard to ensure that our clients have a smooth and stress-free experience, and we're happy to know that we met your expectations. We take pride in delivering our projects on time and without any issues, so we're glad to hear that your project was completed to your satisfaction. Thank you for choosing us for your project, and please don't hesitate to reach out to us if you need any further assistance in the future.

Audi Wyoming Valley responded

Thank you for taking the time to leave such a positive review! It means a lot to us to hear that we are doing a good job and that our efforts are appreciated. We are thrilled to hear that you think we are the best and that our work has been valuable to you. At our core, we are committed to providing the best service possible to all of our clients, and it's gratifying to know that our efforts have made a difference. We will continue to work hard to ensure that we meet your expectations and deliver the highest quality service possible. Thank you once again for your kind words and for your support. We truly appreciate it!

Audi Wyoming Valley responded

Thank you for your positive review of our service! We are thrilled to hear that you enjoy your car and the people who service it. We appreciate your feedback regarding the car wash and will make sure to include it in our service in the future. We want to ensure that your experience with us is the best it can be, and we look forward to continuing to provide you with excellent service. Thank you for choosing us to take care of your car.

Audi Wyoming Valley responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you have found our team to be professional, efficient, organized, friendly, and very helpful. We take pride in providing exceptional service to all of our customers, and it's always great to receive feedback that confirms our commitment to meeting their needs. We're glad that we've been able to listen and accommodate your needs effectively. Thank you for choosing us as your provider, and we look forward to continuing to exceed your expectations in the future!

Audi Wyoming Valley responded

Thank you so much for your kind words! We are thrilled to hear that you have had such a positive experience with our services. At our company, we strive to provide exceptional customer service and support, and we are delighted to hear that we have been able to meet your expectations. We take pride in being there for our customers whenever they need us, and we are always here to help you with any issues you may encounter. Thank you for your loyalty, and we look forward to continuing to serve you in the future.

Audi Wyoming Valley responded

Thank you for taking the time to leave a review for Audi Wyoming Valley. We're thrilled to hear that you had a positive experience with our service department and that the server was quick to attend to your needs. We understand that timely and efficient service is important to our customers, and we're glad that we were able to deliver on that promise for you. At Audi Wyoming Valley, we strive to provide exceptional service and build lasting relationships with our customers. It's wonderful to know that you choose us as your go-to service provider, and we look forward to continuing to meet your automotive needs in the future. Thank you again for your feedback and for choosing Audi Wyoming Valley.

Audi Wyoming Valley responded

Thank you so much for taking the time to write such a positive review of our customer service. We are thrilled to hear that you had a great experience with us, even when there was a hiccup in the scheduling of your loaner vehicle. Our team is committed to ensuring that every customer feels valued and well taken care of. We are glad that your service agent was able to provide a creative solution to your transportation needs and that you felt taken care of throughout the process. We appreciate your loyalty and look forward to continuing to provide you with top-notch service in the future. Thanks again for choosing us!

JMIMMS336 responded

Funny thing is that I was attempting to purchase a vehicle from your dealership and had to go to another dealership to complete my transaction. Wyoming Valley Audi will never receive my business again. No more than two weeks later I worked with a salesperson named Bridget to get a deal worked out for a trade on an 2017 Audi Q7 and the purchase of a 2023 Audi Q8. The dealership didn’t have the Q8 with the featured that I needed, so they found one at a nearby dealership and made a dealer trade. The day before I was scheduled to pick up my new vehicle, we began to do finances (remotely) and I was not longer doing a trade and mentioned that I qualified for an Audi friends and family discount. The communication with the sales agent stopped, and I immediately got a call from the sales manager Charlie McFatten- sales manager Wyoming valley Audi. Charlie aggressively stated that he will not be honoring my discount and would like to know where I got the discount letter from, because I should have have one. I mentioned that I had a friend/family that works for Audi corporate and I qualify for the discount. He again, aggressively stated that the deal was done and that he already quoted me numbers and was not willing to sell the vehicle with the discount, because he wouldn’t be making money. He said he stood to lose 3000 on the deal and that it wasn’t worth it for him. I mentioned that he would be losing more than that because as a customer I spent more than 3000 on service alone in that dealership in 2022. So hearing this news and having already grown attached to the vehicle that I was purchasing I asked if he was willing to tell me where the vehicle was, so that I could contact that dealer and get the vehicle from them. He refused and said “since you’re not buying from me, why should I help you?” After trying to deescalate the situation and 3 phone calls later, Charlie stated he would tell me where the vehicle was only if I told him the name of the individual who gave me the discount letter. I complied and he reluctantly complied. He then call Audi corporate to search for the person who gave me the code. Lucky for him he was unsuccessful. I called Audi corporate and filed a formal complaint and I also contacted the dealership to make a formal complaint. I drove two hours and I was able to get my vehicle the next day, but I will never return to Wyoming Valley Audi, and I will never give them a penny more of my business. Well maybe I will stop by to show Charlie my new car. I think Charlie was upset that I didn’t let him take advantage of my by basically giving him my vehicle in a trade, when I took the trade off the table. Then I had a discount on top of that. Charlie is just not a good person when it comes to dealing with people and customer service. I recommend driving 2 hours and Scott Mayo at Audi Warrington. You will get better service and have an overall better experience. The sales manager Steve Geissler was instrumental in getting the vehicle released from Wyoming Valley Audi and getting to ready to be some the very next day. When I called Audi Warrington and spoke to Steve, and explained the situation. He said “I’ll honor it, I’m sorry you had to deal with this situation but please give me the opportunity to earn your business!” And he got it!!