Audi Wilsonville | Page 5

My salesperson was Jae. I recently had the pleasure of working with Jae, an exceptional car salesman who provided me with an outstanding car-buying experience. From start I recently had the pleasure of working with Jae, an exceptional car salesman who provided me with an outstanding car-buying experience. From start to finish, Jae's professionalism, knowledge, and dedication made my purchase process truly exceptional. From the moment I walked into the dealership, Jae greeted me with a warm and friendly smile, instantly making me feel at ease. He took the time to listen attentively to my needs and preferences, demonstrating a genuine interest in helping me find the perfect car. His friendly demeanor and approachable personality created an inviting atmosphere that set him apart from other salespeople. Jae's expertise and extensive knowledge of the vehicles he sells were truly impressive. He patiently answered all my questions and provided detailed explanations of the different features and technologies of the cars I was interested in. His ability to convey complex information in a clear and understandable manner helped me make an informed decision. Throughout the negotiation process, Jae displayed exceptional negotiation skills. He advocated for my best interests and worked diligently to secure a fair deal that aligned with my budget. I never felt pressured or rushed during the negotiation, as Jae understood the importance of ensuring my satisfaction as a customer. One of the standout qualities of Jae was his unwavering integrity and transparency. He provided straightforward and honest information regarding pricing, financing options, and any additional fees. This level of transparency gave me confidence in the overall transaction and eliminated any concerns about hidden costs. Jae's commitment to customer service extended beyond the sale itself. He ensured a smooth car delivery experience, taking the time to explain the various features of my new vehicle and offering valuable tips for its upkeep. His attention to detail and personalized approach made me feel valued as a customer. Overall, I cannot speak highly enough of Jae's exceptional service as a car salesman. His professionalism, expertise, and customer-centric approach made my car-buying experience truly exceptional. If you are in search of a salesperson who goes above and beyond to ensure your satisfaction, I wholeheartedly recommend working with Jae. Trust me, you will be in good hands! More

Great buying experience. Jae Baik was very professional in presenting the different models we were considering. He explained the different options and features. His follow up Jae Baik was very professional in presenting the different models we were considering. He explained the different options and features. His follow up was exceptional, and he worked to get us the best price our purchase and trade in. The sales process was quick and painless. Would definitely recommend Jae to anyone interested in buying an Audi. More

Great in every respect, starting with Jae Baik my salesperson who was a good listener, knowledgeable and respectful. The purchase process was quick and easy. They accepted my offer, and I was out t salesperson who was a good listener, knowledgeable and respectful. The purchase process was quick and easy. They accepted my offer, and I was out the door within an hour. I have purchased many vehicles in my 80 years and Audi Wilsonville is one of the best. Jae had just started working there and I wish him great success. I spent many years in sales and I say: Sell yourself, sell your product and sell your organization. More

Professional service and well organized. The staff did not keep me waiting as many car dealerships do. My salesperson, Jae was thoughtful and accommodating in working with my schedule. I The staff did not keep me waiting as many car dealerships do. My salesperson, Jae was thoughtful and accommodating in working with my schedule. I think I got a very fair deal on the used truck I purchased. More

Good service. Jay was great, super helpful and a cool guy. Would recommend to others. Jay was great, super helpful and a cool guy. Would recommend to others. More

Everyone was very helpful and friendly. Jae answered all of my questions, showed me multiple cars that fit what I wanted, and ultimately helped me find the exact car I was looking for. Real Jae answered all of my questions, showed me multiple cars that fit what I wanted, and ultimately helped me find the exact car I was looking for. Really positive experience! More

We went in looking for a very specific model car, color…unsure about what options we wanted. Jae Baik was able to answer all our questions and get is just the right car for us. Thanks Jae. color…unsure about what options we wanted. Jae Baik was able to answer all our questions and get is just the right car for us. Thanks Jae. More

I'll start this review by saying this: if you feel like you've been scammed by a car dealership, you have rights. Research the law, both state and federal, especially with the attorney general, the BBB and you've been scammed by a car dealership, you have rights. Research the law, both state and federal, especially with the attorney general, the BBB and the FTC. File complaints. Leave reviews. I purchased a used car from these people in January 2023, in cash. I live in a different state from where I bought the car, so they drove it to my house. The first thing that should've been a red flag was that the sales guy required me to fill out a credit application. When I asked why that was even necessary since I was not applying for credit but paying cash, he responded by saying "we need to make sure we can take a check from you". I responded by asking if they can just verify with my bank that the money is there? and got no response. Remember, this is a direct wire transfer from my bank that they receive before the car goes anywhere. The same day that I was sending the bank wire, the finance guy calls me and sells me an "extended warranty". I tell him I need the paperwork for this warranty, and he tells me "just take the car to any Audi dealership and they can help you out". Red flag number 2. The car arrives. Mileage on advertised vehicle: 7059. Mileage when vehicle arrives: 8033. (There is 198 miles from the dealership to my house). Red flag number 3. When the car arrives, I sign all the paperwork standing outside on the sidewalk. I very clearly asked him to send the paperwork I signed and he told me that of course, he would send it. In the glove box there is the Monroney sticker required for new cars. There is no Buyer's Guide (required by the FTC for used cars), no manual, absolutely no information about the car. About a week after I got the car, I washed and detailed it. I notice some pretty heavy chunks of rubber missing from 2 of the 4 tires. Then a message pops up in the car saying that one of the tires is low in air pressure. When I questioned the finance guy about this, he told me to send pictures of the tires to the sales guy, which I did and got no response. As for the low pressure in the tire, he said the tire was probably just cold. A few days later I walked out to see the tire sitting on the rim, it was completely flat. I inspect the tire to find a screw in it. I take the car to Les Schwab, only to be told that all four tires needed to be replaced, and that the other 3 tires had only 5/32" tire tread left, which is at the end of their life span. I also find out that the oil level is low. The tires end up costing me $1750. Time is passing and I have requested the paperwork for the sale of the car and for the warranty multiple times. I get empty promises that either the paperwork is being sent that day or has already been sent, but I get nothing. I asked for the valet key, the manual and the screws for the license plate that are oddly just missing. It's close to the end of March and I still have nothing. e-mails to the finance guy are ignored. Really crappy way to treat a customer. I've talked with other Audi sales people about this treatment and they are carefully disgusted. I've already filed a complaint with my state's attorney general. Next is the FTC and the BBB. If that doesn't get their attention then I will retain legal counsel. More

Corrupt as you can imagine maybe even more. Horrifying experience. They refused to give me commonly available information on my car and somehow my profile was never reconnected after an accide Horrifying experience. They refused to give me commonly available information on my car and somehow my profile was never reconnected after an accident. Now my Vin number is missing from the Audi online check. More

Thanks Joe Hermes and Audi Wilsonville for your help in diagnosing a driving issue with my 2022, Q5: time spent without charge. diagnosing a driving issue with my 2022, Q5: time spent without charge. More