Audi Wilsonville

Smooth, easy, proffesional and quick Great email scheduling system and flexibility, quality service and most importantly (to me anyway) GREAT attitudes throughout the operation! Fast with Great email scheduling system and flexibility, quality service and most importantly (to me anyway) GREAT attitudes throughout the operation! Fast without being rushed, attentive, helpful and customer service oriented. Audi's do not have the best reputation for service cost and reliability, but I just went 10,000 miles before my first service (for the first time in my life) and that one was free! what is not to like about that? More

Audi wilsonville is the BEST They have such a helpful team on both the sales and service parts of the dealership. I’m always so happy when I leave Audi wilsonville, they really ta They have such a helpful team on both the sales and service parts of the dealership. I’m always so happy when I leave Audi wilsonville, they really take care of everything!! More

Excellent Service I have had my Audi Q5 exclusively serviced at Wilsonville Audi for the past 5 years. The staff is outstanding and the work is consistently done and c I have had my Audi Q5 exclusively serviced at Wilsonville Audi for the past 5 years. The staff is outstanding and the work is consistently done and completed as promised. Well done! More

35K mile service Dropping off the vehicle and getting a loaner for the day was fast, easy and efficient. I was called later in the day regarding a warranty issue, or Dropping off the vehicle and getting a loaner for the day was fast, easy and efficient. I was called later in the day regarding a warranty issue, or lack of warranty actually....very disappointing that a luxury brand like Audi only warrants it's trim work for 12 mo / 12K miles when most vehicles are 36 mo + bumper-to-bumper. (I have window trim chrome that is peeling that I had brought to the service departments attention last year and again this year, but still no action to replace, except for a very steep price of over $2,100!) The customer service person Edward was very professional and attentive. Vehicle was clean and delivered when promised. Unfortunately, I will most likely need to look at a different luxury brand that stands behind their vehicles with a better warranty for my next vehicle. More

Service As always, very impressed with the Audi Wilsonville Service Department. I brought my car in for service on a Thursday, and had business travel that n As always, very impressed with the Audi Wilsonville Service Department. I brought my car in for service on a Thursday, and had business travel that next week. Brian in the Service Department is and has always been so helpful and kind. He made sure I had my car back in time for my travel schedule and communicated with me each step of the way. I drive a little over an hour to have my car serviced there, and it is well worth it every time. Thank you Brian, and all of the Service team! More

Great Service I have always enjoyed working with the service team at Audi Wilsonville. They have been very clear in explanations, ensure that my needs are convenie I have always enjoyed working with the service team at Audi Wilsonville. They have been very clear in explanations, ensure that my needs are conveniently met and accurate on their service times. More

85,000 mile service extraordinaire I went in for the 85,000 mi service. The service managers looked back on the 75,000 mi service to see if everything had been done correctly and found I went in for the 85,000 mi service. The service managers looked back on the 75,000 mi service to see if everything had been done correctly and found they had missed a key service. They added that part to the 85,000 service. They had the car done a little earlier than promised. More

First time service They were very thorough and detail oriented. Service manager and staff made sure we had what we needed for the lengthy service needs of our Q5. They were very thorough and detail oriented. Service manager and staff made sure we had what we needed for the lengthy service needs of our Q5. More

"To be honest.. I got a great price... awesome treatment" To start off, I hate the car buying process. So I am already biased. I hate sitting in rooms, talking to dealers and having to listen to people trying To start off, I hate the car buying process. So I am already biased. I hate sitting in rooms, talking to dealers and having to listen to people trying to shmooze me into some sort of deal, accessory or anything. Even after know the price standard dealerships still sit you in a desk and have you go between this or that guy. A little background. I was looking at some all wheel drive cars and went all over Portland looking for the perfect Audi A5. The features, colors and looks. I went to all the main dealerships in town, driving and talking with them. So to the details of dealing with Audi Wilsonville. I walked in and wasnt rushed at my car by a bunch of salesmen. I walked into the showroom, as their lot is huge and they had so many cars I couldn't tell where to go. I approached a gentleman at a desk on a laptop. Louis Lafranchise was his name, different name and a pretty cool guy. I mentioned I was Interested in an A5 and he found a few things for me. I test drove one that they had just received on a trade in. Was still dirty and yet to be detailed as they had just received it. Still looked pretty sexy on the outside, but cluttered on in the inside. We took it for a drive and it handled great, he drove first and I drove second. They have some nice curvy hills to get a good feel how the car hugs the road. Some nice roads that you might see Richard Hammond on The Grand Tour taking a test drive on. It was clearly better than the city stop and go and enter and exit that most dealers have you do. After I spent an hour looking and driving the car. I got back to the dealership. I told "Lafranchise" that I am pre-approved and I use "Bank Name" and he said sure no prob we work with them a lot. I said thanks and I wanted to see another one in town. He DIDN'T do the whole, "What can we do for you to buy the car today" (I hate car salesman btw.) He was cool and gave me his info. I followed up the next week or so, and wanted to see the car again. I spoke with "Lafranchise".. After they had it checked out, brakes and some other things I was worried about. Everything checked out. I said I would come to a decision soon and left. Again NO sales pitch or pressure. He DIDN'T go get his manager and have him try make a deal with me. I hate that salesman move too. I text him a week later and he was out of the office for a few days. Which was cool. I then spoke with his manager (Which was really helpful and not pushy) and helped me get some info to "Lafranchise" so I can get some more info. I text him, and made an offer of what I wanted to pay, he said he would see what he could do. He came back pretty close to what I wanted. I told him I am busy and have a long commute. I hate sitting in car dealerships and do not want to play the car game. He said ok and was able to put together all the financial paperwork. Come to my office, we sat in my meeting room. He laid out about 7 documents on the table and we went over them in 5 minutes I signed them all. He left me the car at my office and I drove it home. I didn't think ti would actually happen how I wanted so i had my other car at the office as well. That was my blunder and it took me a few weeks to get that car home. About a week after getting the car, "Lafranchise" had set it up so I could get a loaner car. Another pretty sick Audi to use for a few days while they refinished all my rims and got them to a perfect polish. He went out of his way to make sure the car was in great condition and in my hands. To be honest.. I got a great price.... awesome treatment... a relationship with a dealership I can trust. If you had a choice of where to buy a car or get it serviced, read the reviews or ask someone that has worked with this dealership. I cant speak for all the salesmen at this location, but "Lafranchise" and Audi of Wilsonville really made sure I had a seamless transaction and beautiful car and was a happy customer. Even to this day "Lafranchise" has touched base making sure things were going well with my car, with no strings attached or wanting anything from me. More

2016 New Q5 TDI Purchase I purchased a new 2016 Q5 TDI from Audi Wilsonville on March 28th 2018. The sales representative Brion Thomas was extremely patient and helpful during I purchased a new 2016 Q5 TDI from Audi Wilsonville on March 28th 2018. The sales representative Brion Thomas was extremely patient and helpful during the negotiation process, promptly addressing my many concerns regarding purchasing one the dealership's "fixed" diesels, such as the Audi 10 year extended emissions warranty. Brion's attention to customer satisfaction did not end with with the finalized purchase. Prior to my departing the dealership, Brion offered a very thorough walk through of the vehicle and provided detailed instruction of it's operation. I've now owned the vehicle for one month and Brion has contacted me twice to ensure I'm satisfied with my purchase and to address any questions I may have. I've purchased a few new vehicles over the years, including a BMW and a Lexus, and I have never received this scope of personal attention from other dealership's sales staff. I'm not certain it's the policy of this specific dealership or Brion's work ethic, but it works. I would recommend this dealership and specifically Brion Thomas to anyone considering a vehicle purchase. More