Audi Westmont - Service Center

Once off the tow truck, I knew our A7 was in good hands with Joseph Cox, our favorite Service Consultant. He got the car into the Service Department quickly and calmed my nerves. The issue turned out to with Joseph Cox, our favorite Service Consultant. He got the car into the Service Department quickly and calmed my nerves. The issue turned out to be a pebble stuck between the break backing plate and the rotor. It sounded much worse and, fortunately, was easily rectified. Once there, they flushed the cooling system and replaced the brake fluid. Of course, the no-charge multi-point inspection was performed. The service on the car was accomplished the same day. Great job!! More

Excellent service as always at Audi of Westmont! I've been going to this dealership for many years and the quality of the service has always been top notch. I've been going to this dealership for many years and the quality of the service has always been top notch. More

Great service. Hasan was very courteous and knowledgeable with my vehicle history. Service technician sent a video explaining all service needs. Very professional. Hasan was very courteous and knowledgeable with my vehicle history. Service technician sent a video explaining all service needs. Very professional. Service was done in a timely manner. I will continue to have my car serviced at Audi Westmont. More

Slow with my repair and inaccurate completion time. Slow to update me and non-responsive when my advisor was off duty. Slow to update me and non-responsive when my advisor was off duty. More

Yanni greeted me and proceeded to check out my Q5. I was there for a 30,000 mile check and an oil change. The work was done in a timely manner and I was sent a video and message of the work needed. W I was there for a 30,000 mile check and an oil change. The work was done in a timely manner and I was sent a video and message of the work needed. When the the technician, Andres Ortiz was finished I received a print out of the work performed as well as additional recommendations for my car. More

The service department is asleep and has lots of excuses for not being able to work with you until you sit down and wait for them. You are told to walk down the counter and find someone who isn't busy. Th for not being able to work with you until you sit down and wait for them. You are told to walk down the counter and find someone who isn't busy. The sales team constantly emails you for months asking you to come in and buy a new car, even though you just leased one. The computer in the car malfunctioned after only 5 months. I was told that the experience of suddenly not having a speedometer or any dash functions must have been "terrifying". Not the first time that this service counter has ignored and yawned their way through endless paperwork. More

My experience with Audi was professional and everything was explained and easy to understand I will always return to westmont Audi was explained and easy to understand I will always return to westmont Audi More

Would not honor warranty extension and could not give a reasonable explanation. I will look for a new dealer for my next purchase. reasonable explanation. I will look for a new dealer for my next purchase. More

Everyone at this dealership is so very friendly and helpful, the service dept personal is always willing to do everything within reason to help with any issue. helpful, the service dept personal is always willing to do everything within reason to help with any issue. More