Audi Westmont - Service Center

Taking advantage of the current situation. My wife went in to drop off her Q5 for its 55K service. She specifically stated she did not want any extras, and even passed on replacing her relative My wife went in to drop off her Q5 for its 55K service. She specifically stated she did not want any extras, and even passed on replacing her relatively new wipers; which they recommended. After a couple of hours the advisor called back and said the service would be about $1000. Since this was her first service after Audi Care expired at 50K she did not know what to expect, but being an Audi, knew it wouldn’t be cheap. She picked up the car, paid the bill and returned home. When I reviewed the 7 page RO it quickly became obvious that Audi Westmont slipped in $500 worth of unnecessary services that are not part of the 55K service. The Q5 is in perfect condition and needed no repairs per the inspection, yet they added an injector service and motor oil treatment for $500; doubling the normal cost of the 55K service. We have left 2 messages for the Service Manager (Jerry Mitre) and have not received any response. It is this type is thievery, and failure to follow up, that gives dealers like this a well-deserved bad reputation. We will be contacting Audi USA as well as the BBB to report this unethical behavior and complete disregard for our attempts to reach them. Potential customers beware, and avoid this Service Department! More

Unique blend of Crooked, Deceitful & Narcissistic Unusually slimy, narcissistic & deceitful; even for a car dealership. and I've been to my fair share of car dealerships, I know how they go. But Audi Unusually slimy, narcissistic & deceitful; even for a car dealership. and I've been to my fair share of car dealerships, I know how they go. But Audi Westmont is a very unique combination of crooked, predatory & untrustworthy. Steer clear if you can More

Good so far We are a loyal Lexus family (currently own 3 of their top models, 5 overall), but I decided to venture into an Audi A8. Kevin (my Service Advisor) We are a loyal Lexus family (currently own 3 of their top models, 5 overall), but I decided to venture into an Audi A8. Kevin (my Service Advisor) has been nothing but phenomenal in keeping me informed of progress, and makes no decision without checking with me. Note that I did not even purchase the vehicle from their dealership. Understandably, Audi is an expensive make to own and operate, but I have had very good experience through Kevin handling my vehicle. More

Worst ever This is the worst dealership experience that I have ever had! I first drop off my car in the morning and things seem all fine until I get into my loan This is the worst dealership experience that I have ever had! I first drop off my car in the morning and things seem all fine until I get into my loaner car, I adjust my exterior mirrors and go to adjust the rear view mirror and it comes off of the windshield and into my hand. I step inside the service area and tell the service writer available and they ask me to wait for them to fix it when I clearly told them that I have a time crunch and need to get going. After standing around for about 10 minutes I get placed back into the same loaner car and drive off hesitantly. After a few hours, I get a call that my car is ready and that one of the issues that I requested fixed would be covered by the dealership because of the loaner inconvenience. When I pick up my car and drive off I went through my RO and found that the requested repair is not fixed because it was "normal operation". I get normal Operation but why lie to your customer and say that the car is fixed when it CLEARLY is not. I will never buy another Audi product as long as I live. I have had 36 cars since I was 16 (25 now) and purchase a new car about every 6 months and Audi will never be another one. More

Worst Dealership ever Stay away. I was going to buy the car from them but they weren't interested in negotiating and wanted me to order the car then test drive it. I went Stay away. I was going to buy the car from them but they weren't interested in negotiating and wanted me to order the car then test drive it. I went to another dealer who was able to beat them by 3,000 (no kidding). What made it worse is that I returned to them for service thinking that their sales department might be bad but service could be ok. I was wrong. They told me to wait for 2 hour refusing to give me a loaner but the car ended up taking 6 hours and then they drove me home without a car. I tried to complain to the GM but he started yelling at me saying that he watched footage of the car and it wasn't 6 hours but 5.5 hours. I called Audi and told them that I don't appreciate paying 87,000 for a car and then being treated this way but their customer care basically said there is nothing they could do except file a claim. They need the dealership. I am never buying an Audi again EVER. More

Mario and his service team are a bunch of incompetents I would not bring my car back there, even if you paid me! Thanks for the headache would not bring my car back there, even if you paid me! Thanks for the headache More