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Audi Westmont - Service Center
Westmont, IL
455 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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455 Reviews of Audi Westmont - Service Center
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March 26, 2020
Corrupt, Deceptive, Shameless, Potentially Criminal Corrupt, Deceptive, Unethical. Never have I been treated so poorly by an auto dealer in my life. Audi Westmont takes the prize. Not only did they m Corrupt, Deceptive, Unethical. Never have I been treated so poorly by an auto dealer in my life. Audi Westmont takes the prize. Not only did they make every attempt to deny performing a prepaid standard maintenance on my 2015 Audi S5 under warranty; after they did the service, they returned my car to me with a Parking Brake Malfunction indicator lit and suggested that it needed a new wiring harness that would cost over $1100 to fix. I objected and said that the indicator had never appeared before taking the car in for service. They said it must have been a coincidence. I said it should be covered under my Certified Pre Owned (CPO) warranty but they claimed it was not. They ultimately agreed to do the service for $645 plus tax because of all of my trouble, but that was their best offer. This offer came from the service manager with the service director and service rep both present. All three met with me and denied the warranty coverage and sent me pictures stating that the wiring harness had a short in it. So I took my car back to Audi Hoffman Estates (where I bought it). They not only agreed to fix it under the CPO warranty for free; but after examining the car, said that the only thing wrong with it was that it was missing the fuse for the parking brake circuit and nothing was wrong with the wiring harness. The fuse was missing!!! Not blown!!! (Audi Westmont was the only facility that touched my car prior to the fuse being missing). Not only should they have repaired the car under the CPO warranty, but instead, they attempted to suggest that I pay for an unneeded repair. Please read the other reviews about this dealership. I am not the only one who has been treated this way. Shameful!!! I will never set foot in their dealership again… More
by donmknoll
Employees Worked With
Andrew DiGregorio, Jerry Mitre, Blake Farmer
November 08, 2019
Unique blend of Crooked, Deceitful & Narcissistic Unusually slimy, narcissistic & deceitful; even for a car dealership. and I've been to my fair share of car dealerships, I know how they go. But Audi Unusually slimy, narcissistic & deceitful; even for a car dealership. and I've been to my fair share of car dealerships, I know how they go. But Audi Westmont is a very unique combination of crooked, predatory & untrustworthy. Steer clear if you can More
by Diatonix
Employees Worked With
Michael Glusak
April 25, 2018
Good so far We are a loyal Lexus family (currently own 3 of their top models, 5 overall), but I decided to venture into an Audi A8. Kevin (my Service Advisor) We are a loyal Lexus family (currently own 3 of their top models, 5 overall), but I decided to venture into an Audi A8. Kevin (my Service Advisor) has been nothing but phenomenal in keeping me informed of progress, and makes no decision without checking with me. Note that I did not even purchase the vehicle from their dealership. Understandably, Audi is an expensive make to own and operate, but I have had very good experience through Kevin handling my vehicle. More
by Emma-Audi
Employees Worked With
Kevin (Service Advisor)
August 10, 2016
Worst ever This is the worst dealership experience that I have ever had! I first drop off my car in the morning and things seem all fine until I get into my loan This is the worst dealership experience that I have ever had! I first drop off my car in the morning and things seem all fine until I get into my loaner car, I adjust my exterior mirrors and go to adjust the rear view mirror and it comes off of the windshield and into my hand. I step inside the service area and tell the service writer available and they ask me to wait for them to fix it when I clearly told them that I have a time crunch and need to get going. After standing around for about 10 minutes I get placed back into the same loaner car and drive off hesitantly. After a few hours, I get a call that my car is ready and that one of the issues that I requested fixed would be covered by the dealership because of the loaner inconvenience. When I pick up my car and drive off I went through my RO and found that the requested repair is not fixed because it was "normal operation". I get normal Operation but why lie to your customer and say that the car is fixed when it CLEARLY is not. I will never buy another Audi product as long as I live. I have had 36 cars since I was 16 (25 now) and purchase a new car about every 6 months and Audi will never be another one. More
by Cargruru
Employees Worked With
Ken
September 27, 2015
Worst Dealership ever Stay away. I was going to buy the car from them but they weren't interested in negotiating and wanted me to order the car then test drive it. I went Stay away. I was going to buy the car from them but they weren't interested in negotiating and wanted me to order the car then test drive it. I went to another dealer who was able to beat them by 3,000 (no kidding). What made it worse is that I returned to them for service thinking that their sales department might be bad but service could be ok. I was wrong. They told me to wait for 2 hour refusing to give me a loaner but the car ended up taking 6 hours and then they drove me home without a car. I tried to complain to the GM but he started yelling at me saying that he watched footage of the car and it wasn't 6 hours but 5.5 hours. I called Audi and told them that I don't appreciate paying 87,000 for a car and then being treated this way but their customer care basically said there is nothing they could do except file a claim. They need the dealership. I am never buying an Audi again EVER. More
by OakBrookGuy
Employees Worked With
Ozzy
February 21, 2013
Leon in service is great. Highly recommend. I have been bringing my cars to this dealer for years. They always do great work while always doing a little extra than expected. bringing my cars to this dealer for years. They always do great work while always doing a little extra than expected. More
by Rjamesvp
Employees Worked With
Leon
February 11, 2013
CAR IN FOR 35K CHECKUP. ALL GOOD, EXCEPT FOR WASH, WINDOWS SPOTTED SO BAD CANT SEE. WISH THEY WOULD AT LEAST DRY THE WINDOWS ESPECIALLY DRIVER'S & PASSENGER SIDES! WINDOWS SPOTTED SO BAD CANT SEE. WISH THEY WOULD AT LEAST DRY THE WINDOWS ESPECIALLY DRIVER'S & PASSENGER SIDES! More
by wb9twi
Employees Worked With
JUSTIN
January 16, 2013
Blake Farmer is always responsive, reliable and friendly. He is knowledgable and very engaging. He promptly calls me with updates on my car with any service or repair issues that arise during the work and ca He is knowledgable and very engaging. He promptly calls me with updates on my car with any service or repair issues that arise during the work and calls promptly when the work is complete and the car is available for pick up. The dealership always has a clean loaner vehcile available for me to use while my car is in service. While Blake stands out, everyone at Westmont Audi is energetic and highly customer oriented. The dealership facility is clean in the service bay, new and comfortable showroom. More
by Steve
Employees Worked With
Blake Farmer
