Audi Westmont - Service Center

Andy in the service department is great! He is proactive and gets work done quickly and correctly. Will keep coming back time and again! Andy communicates great when an issue comes up to let me know if an and gets work done quickly and correctly. Will keep coming back time and again! Andy communicates great when an issue comes up to let me know if and when I should bring the car in. More

Peter did a great job making sure my repair was handled quickly and properly. He gave great communication and service throughout, keeping me updated as the repair was being done quickly and properly. He gave great communication and service throughout, keeping me updated as the repair was being done More

Great service! Was very attentive during my wait and kept me updated on service progress car was also washed and ready to go in timely manner kept me updated on service progress car was also washed and ready to go in timely manner More

Michael was able to explain the nature, cost, and length of repairs. I learned of the need through a "check engine" dashboard alert. I plan additional service in November. of repairs. I learned of the need through a "check engine" dashboard alert. I plan additional service in November. More

Always great service . I always wait and the waiting area is comfortable and my associate is always updating me and getting me on my way as soon as possible! They are very good at explaining what was done an is comfortable and my associate is always updating me and getting me on my way as soon as possible! They are very good at explaining what was done and why and do a great job checking my car out telling me what to expect my next visit . The appt times are always convenient. More

I’ve been taking my Audi A8 there for about three years. The lobby is always clean and the staff is always personable. I always feel reassured my car is in good hands. The lobby is always clean and the staff is always personable. I always feel reassured my car is in good hands. More

Friendly, Helpful and not Pushy..Great customer service, Service was great, sent video of work being done on car, went above what I was expecting. Service was great, sent video of work being done on car, went above what I was expecting. More

SERVICE DEPARTMENT- Overall lack of service, of SERVICE DEPARTMENT- Overall lack of service, of transparency along with a process of deceptive practices and pricing strategies. Their main focus SERVICE DEPARTMENT- Overall lack of service, of transparency along with a process of deceptive practices and pricing strategies. Their main focus appears to be up selling to customeralong with price gouging. More

Scheduled an on line appointment clearing detailing my issues with my AUDI A 8L, and asked for a loaner, since they would need to keep my car overnight to experience the "COLD START" issues I described. G issues with my AUDI A 8L, and asked for a loaner, since they would need to keep my car overnight to experience the "COLD START" issues I described. Got the last loaner of the day, because they never scrolled down to the end of the description. Had my car overnight and even gave permission for the Tech to take my car to his home and drive it under different conditions. AMAZINGLY, NOT ONE OF THE ISSUES I DESCRIBED could be replicated. BUT.... They did offer to charge me about $150 for a $29 air filter, $250 to remove and replace my brake fluid that even someplace like MIDAS does for $89 to $99. Claimed my brakes were bad and my air filter in need of replacement, when IRONICALLY, I just had my brakes done 3 months / 3 K miles earlier and Replaced the air filter myself. IF I had done everything they said, it would have been over $3000, of which, NOT ONE OF THESE THINGS would have fixed the issued I BROUGHT THE CAR IN FOR. I got about a 20 page print out of all my detailed listing of everything I said need attention, and what they wanted to fix, but NOWHERE DID IT SAY what was wrong or why they couldn't find the issues I brought it in for. NO TECH NOTES, NOTHING !!! Several Issues I asked to be looked at were never even looked at. It's like a revolving door at that place with Service advisors. I'v had 3 AUDI's and was using them exclusively for service, but NO MORE. HELMUT & VITO'S right down the street is at least 1/2 the price on any service and they use all the same parts. SO SAD !!!!!! More