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Audi Westmont - Service Center

Westmont, IL

4.7
455 Reviews

455 Reviews of Audi Westmont - Service Center

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February 28, 2022

They allowed me to make an appointment at the last minute so I appreciate that very much. More

by cmbenson001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Glusak
Mar 03, 2022 -

Audi Westmont responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 28, 2022

Employees were helpful however it took more than one full business day to diagnose a nail in the tire and replace it More

by capjakbrett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kara
Mar 03, 2022 -

Audi Westmont responded

Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

February 26, 2022

Every time I bring my car in I receive exceptional service from any person I come in contact with. The team delivers as expected and ensures my car is running at its best. More

by Sherrydavenport08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Mar 02, 2022 -

Audi Westmont responded

Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

February 23, 2022

Drove in for a coolant change for which dealership discovered leak around Oring. Dealership services.attempted to charge me for 35 and 45k services which were already performed thru Audi Care. Beware More

by E. Goldsmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kara (Service Advisor)
Feb 26, 2022 -

Audi Westmont responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (630) 537-0310 to discuss what we can do to help.

Feb 26, 2022 -

E. Goldsmith responded

Greetings I welcome the opportunity to have further discussion regarding this horrible and unsatisfactory experience i received at this dealership. I contacted the dealership and left message on General manager voice message welcoming follow-up response to my issue. Instead I received a call from a representative named Tracy requesting a 5 star review for services rendered. Please avoid the dealership by all means.

February 22, 2022

Andrew took exceptional care of my service needs. He also made sure I was able to obtain a loaner and worked with my extended warranty coverage. 5 star review! More

by twelindt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
Feb 25, 2022 -

Audi Westmont responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

February 19, 2022

Always professional and attentive service! Work is done in under the amount of time projected to complete. Comfortable environment to wait around in. More

by Perivoliotis86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Feb 22, 2022 -

Audi Westmont responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

February 17, 2022

Everyone at Westmont Audi was extremely helpful and super friendly. Tonya was able to get me paired up with the right service advisor and make sure everything my car needed was explained in detail! More

by serhat.oner4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tonya, Kara
Feb 19, 2022 -

Audi Westmont responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

February 17, 2022

The service people are very friendly and helpful. I like the change where they are now using Uber/Lyft for transportation. More

by Ajkj
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Assensto, Thea
Feb 19, 2022 -

Audi Westmont responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

February 16, 2022

Handled the 2 recalls without hesitation also detected a thermostat leak covered under warranty and saw to the repair. Seamless service. More

by dennis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Feb 20, 2022 -

Audi Westmont responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

February 14, 2022

In general I have had a positive experience here. Most recently was frustrated that a recall repair was scheduled and the parts needed where not on hand. No one bothered to call to suggest re-schedu More

by p.gytis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
do not recall
Feb 15, 2022 -

Audi Westmont responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

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